• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards. • Operationalize clinical pathways, care protocols, and market-specific models. • Partner with market and clinical leadership to ensure operational success and alignment on performance goals. • Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed. • Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care. • Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding. • Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions. • Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data. • Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted. • Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level. • Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management. • Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets. • Identify opportunities for and build out centralized support functions. • Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability. • Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits. • Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs. • Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign. • Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points. • Create clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIs. • Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality. • Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions. • Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.

• Leading HRIS configuration, maintenance, and enhancements (e.g., employee data, workflows, reporting structures) • Translating HR business needs into system workflows, requirements, and process improvements • Managing HRIS-related projects and coordinating across HR, IT, and business stakeholders • Ensuring accuracy, integrity, and compliance of HR data, reporting, and documentation • Analyzing HR data to support reporting, audits, and decision-making • Administering and supporting core HR operations (such as onboarding, employee lifecycle changes, and employee inquiries) • Delivering clear, professional HR communications and guidance to employees and managers on benefits, compensation, and policies, resolving issues promptly • Helping to address HR challenges, investigate issues, and recommend process improvements to enhance efficiency and employee experience • Building strong internal relationships through responsive HR support and representing the organization professionally to support employer branding

Role Description We are hiring a Manager, Network Strategy & Operations to build and support the provider network that powers Rosarium. - Responsible for network development, management, and adequacy, allowing members to receive services in a timely manner. - Recruit, credential, contract, and provide network oversight to ensure all network providers are up to date on required documents and are meeting Rosarium standards and requirements. - Work directly with the Chief Clinical Officer and collaborate with Product and Engineering to improve the tools and processes used by providers and internal teams. What You'll Do - Build and manage the Provider Network. - Recruit clinicians (occupational therapists, physical therapists) and licensed contractors. - Onboard and support the contractor network. - Collaborate with operations to solve for network gaps. - Develop market launch plans to ensure adequate coverage. - Build relationships with universities, associations, and provider organizations. - Manage Provider Operations. - Oversee credentialing, contracting, network adequacy, and compliance. - Identify opportunities for improvement for onboarding and training, including resources to expand the knowledge and skills of network contractors. - Coordinate with Finance on provider payments. - Track key operational metrics such as timely credentialing/recredentialing. - Monitor performance of network timeliness, accuracy, and member satisfaction. - Partner with Product and Engineering to improve workflows. Qualifications - 4–7 years of experience in operations, marketplace strategy, network development, or healthcare services. - Experience in training and managing 1099 employees. - Strong project management and analytical skills. - Comfortable working with Product and Engineering teams. - Proficiency with spreadsheets, CRMs, and operational systems. - Clear communication and a relationship-focused approach. Preferred Experience - Managed Medicaid, Medicare Advantage, or D-SNP. - Provider credentialing and contracting. - Two-sided marketplaces or tech-enabled services. - Home health, rehabilitation, aging services, or home services. - Experience at a venture-backed healthcare or digital health company. Who You Are - Organized and dependable. - Proficient in working across functional areas. - Comfortable using technology and data. - Thoughtful and practical in solving problems. - Able to work independently and keep projects moving. - Motivated by improving the lives of older adults and families. Why This Role Matters Rosarium's growth depends on building a strong provider network that can deliver services in a timely manner, with quality, consistency, and compassion. This role will help create the systems and relationships that make that possible. Compensation & Benefits - Base salary: $95,000–$110,000. - Meaningful equity ownership. - Medical, dental, and vision coverage. - Flexible PTO. - Remote-first culture. - Opportunity to grow into a senior leadership role. Disclaimer: Pay will be determined based on skill/experience and location.

Role Description Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include: - Call intake - Coordination relative to patient logistics - Care coordination - Scheduling - Communication to support patient logistics, scheduling, and care team communication related to books of business Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics. Essential Job Functions - Accepts/Facilitates patient/caregiver communication as assigned - Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation - Completes patient intake according to workflow - Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area - Maintains professional collaborative relationships with members of the care team - Participates in process improvement, professional development, and peer review - Facilitates communication with providers/care team to maintain awareness of care event or case status - Accurately enters and retrieves information within the EMR or client preferred documentation system ensuring compliance to policy and regulatory processes and data collection - Responsible for other tasks and analysis as requested/directed This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - High School Diploma or equivalent (required) - Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management (preferred) - 1 year of healthcare or healthcare contact center experience (required) Requirements - Certified Nursing Assistant (CNA) (preferred) - Certified Medical Assistant (CMA) (preferred) - Epic electronic health record (preferred) - Genesys contact center (preferred) Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status