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Vice President, Care Enablement – Operations
Location
New York
Posted
9 days ago
Salary
$200K - $250K / year
Seniority
Lead
Job Description
Vice President, Care Enablement – Operations
Brightline
• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards. • Operationalize clinical pathways, care protocols, and market-specific models. • Partner with market and clinical leadership to ensure operational success and alignment on performance goals. • Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed. • Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care. • Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding. • Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions. • Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data. • Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted. • Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level. • Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management. • Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets. • Identify opportunities for and build out centralized support functions. • Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability. • Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits. • Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs. • Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign. • Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points. • Create clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIs. • Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality. • Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions. • Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.
Job Requirements
- 10+ years of progressive operations leadership experience, ideally within healthcare, digital health, value-based care, or a high-growth services environment.
- Proven track record owning complex, multi-function operations — including care delivery, shared service teams that serve multi-site/state organizations.
- Demonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology; experience with frontline clinical workflow implementation strongly preferred.
- Experience in a startup, high-growth, or transformation environment — adept at both building from scratch and maturing existing systems.
- Deep fluency in operational and clinical unit economics — you can connect scheduling decisions to contribution margin without missing a beat.
- Demonstrated skill leveraging and innovating with AI, Excel, project management and workflow tools.
- Keen analytical skills with the ability to translate complex data into clear narratives, priorities, and action plans for diverse audiences; advanced project management and Excel skills.
- Exceptional cross-functional leadership — you build trust quickly, align stakeholders across functions, and drive decisions with or without direct authority.
- Experience building and scaling workforce management capabilities, including forecasting models, staffing frameworks, and scheduling governance.
- Demonstrated ability to build infrastructure — playbooks, scorecards, role clarity, governance frameworks — that enables teams to perform consistently and scale gracefully.
- A genuine commitment to leading with care and empathy — for the children and families Brightline serves, the providers delivering that care, and the teams making it all possible.
Benefits
- Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
- 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
- Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
- Stock Options
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