• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives. • Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning. • Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes. • Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience. • Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities. • Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling. • Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services. • Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability. • Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements. • Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions. • Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity. • Lead the maturation of monitoring, observability, incident management, change management, and problem management practices. • Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape. • Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics. • Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration. • Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities. • Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness. • Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.

• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards. • Operationalize clinical pathways, care protocols, and market-specific models. • Partner with market and clinical leadership to ensure operational success and alignment on performance goals. • Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed. • Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care. • Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding. • Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions. • Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data. • Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted. • Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level. • Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management. • Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets. • Identify opportunities for and build out centralized support functions. • Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability. • Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits. • Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs. • Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign. • Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points. • Create clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIs. • Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality. • Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions. • Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.

• Leading HRIS configuration, maintenance, and enhancements (e.g., employee data, workflows, reporting structures) • Translating HR business needs into system workflows, requirements, and process improvements • Managing HRIS-related projects and coordinating across HR, IT, and business stakeholders • Ensuring accuracy, integrity, and compliance of HR data, reporting, and documentation • Analyzing HR data to support reporting, audits, and decision-making • Administering and supporting core HR operations (such as onboarding, employee lifecycle changes, and employee inquiries) • Delivering clear, professional HR communications and guidance to employees and managers on benefits, compensation, and policies, resolving issues promptly • Helping to address HR challenges, investigate issues, and recommend process improvements to enhance efficiency and employee experience • Building strong internal relationships through responsive HR support and representing the organization professionally to support employer branding

Role Description We are hiring a Manager, Network Strategy & Operations to build and support the provider network that powers Rosarium. - Responsible for network development, management, and adequacy, allowing members to receive services in a timely manner. - Recruit, credential, contract, and provide network oversight to ensure all network providers are up to date on required documents and are meeting Rosarium standards and requirements. - Work directly with the Chief Clinical Officer and collaborate with Product and Engineering to improve the tools and processes used by providers and internal teams. What You'll Do - Build and manage the Provider Network. - Recruit clinicians (occupational therapists, physical therapists) and licensed contractors. - Onboard and support the contractor network. - Collaborate with operations to solve for network gaps. - Develop market launch plans to ensure adequate coverage. - Build relationships with universities, associations, and provider organizations. - Manage Provider Operations. - Oversee credentialing, contracting, network adequacy, and compliance. - Identify opportunities for improvement for onboarding and training, including resources to expand the knowledge and skills of network contractors. - Coordinate with Finance on provider payments. - Track key operational metrics such as timely credentialing/recredentialing. - Monitor performance of network timeliness, accuracy, and member satisfaction. - Partner with Product and Engineering to improve workflows. Qualifications - 4–7 years of experience in operations, marketplace strategy, network development, or healthcare services. - Experience in training and managing 1099 employees. - Strong project management and analytical skills. - Comfortable working with Product and Engineering teams. - Proficiency with spreadsheets, CRMs, and operational systems. - Clear communication and a relationship-focused approach. Preferred Experience - Managed Medicaid, Medicare Advantage, or D-SNP. - Provider credentialing and contracting. - Two-sided marketplaces or tech-enabled services. - Home health, rehabilitation, aging services, or home services. - Experience at a venture-backed healthcare or digital health company. Who You Are - Organized and dependable. - Proficient in working across functional areas. - Comfortable using technology and data. - Thoughtful and practical in solving problems. - Able to work independently and keep projects moving. - Motivated by improving the lives of older adults and families. Why This Role Matters Rosarium's growth depends on building a strong provider network that can deliver services in a timely manner, with quality, consistency, and compassion. This role will help create the systems and relationships that make that possible. Compensation & Benefits - Base salary: $95,000–$110,000. - Meaningful equity ownership. - Medical, dental, and vision coverage. - Flexible PTO. - Remote-first culture. - Opportunity to grow into a senior leadership role. Disclaimer: Pay will be determined based on skill/experience and location.