ExtraHop

• Process semi-monthly payroll for U.S. (multi-state), Canada, and international employees, ensuring compliance with country, federal, and state regulations. • Review and verify timesheets, earnings, and deductions. • Respond to and support employees on payroll inquiries, providing clear explanations and resolving issues promptly. • Collaborate with the HR department to process new hires, terminations, and compensation adjustments. • Maintain payroll records and ensure data accuracy. • Prepare payroll reconciliations for benefits. • Ensure compliance with federal and state payroll regulations. • Assist with special payroll projects, including year-end reporting, system upgrades, and process improvements. • Prepare month-end reconciliations of payroll-related general ledger accounts in our accounting system to the payroll system. • Identify and explain variances in payroll accounts month to month & quarter to quarter. • Responsible for keeping payroll policies and flowcharts current. • Generate and analyze payroll reports to support finance, tax filings, and compliance audits. • Lead in year-end payroll activities, including the preparation and distribution of W-2s or other tax forms as well as year-end reconciliations.

• Partner with Product and Sales to programmatically gather and analyze information from customers and field-facing teams to understand AI-related learnings and best practices, and create helpful content and tools to drive more value for customers • Build trusted relationships with security practitioners, SOC leaders, and customers to understand their challenges and bring practitioner perspectives into our product strategy and marketing • Turn customer deployments and partner feedback into approved stories, credible evidence, and industry use cases • Develop and continually pressure-test ExtraHop's point of view on the future of AI-powered security operations • Define the narrative for why network context is foundational to the agentic SOC • Help shape an emerging market category by identifying gaps in industry thinking and introducing new perspectives grounded in customer outcomes and practitioner realities • Equip Sales teams with the narratives, evidence, and technical context needed to earn credibility with sophisticated security buyers • Build and maintain the core asset library for the agentic SOC: slide decks, solution briefs, demos, discovery question guides, webinars, web pages, blogs, and other collateral • Maintain a high bar for customer trust and responsible marketing in a sensitive and fast-moving category • Plan and execute product and feature launches end-to-end • Work with ecosystem partners to launch new integrations, drive co-marketing activities, and develop joint collateral to generate market momentum

• Lead technical strategy across the full sales lifecycle, aligning ExtraHop’s capabilities with complex customer environments—from executive-level presentations and deep-dive demonstrations to proposal development, proof-of-concept execution, and business value realization. • Drive customer discovery efforts to uncover requirements for ExtraHop solutions • Proactively mitigate technology-related buying objections from the sales opportunities • Demonstrate ExtraHop’s platform with authority and market awareness to differentiate from the competition and identify where they fit in the context of the wider market • Independently conduct Proof-of-Concepts (POC), from installing the appliance to helping prospective customers interpret data in the context of their environment to preparing/presenting a summary of the value demonstrated • Surface and define compelling events, strategic business drivers and offer the optimal ExtraHop solution that addresses that requirement • Articulate the security value proposition and key differentiating capabilities with executive fluency to prospective new customers and solutions partners • Lead technical qualification and deal strategy within qualifying opportunities, mapping technical capabilities to business drivers/corporate initiatives, and scoping a BOM. • Collaborate with Regional Sales Managers and Sales Engineers to prepare and present proposals and RFIs • Influence product direction and go-to-market strategy, acting as a key liaison between field intelligence and Product Management to shape next-gen cloud security offerings based on evolving customer needs. • Influence product direction and go-to-market strategy, acting as a key liaison between field intelligence and Product Management to shape next-gen cloud security offerings based on evolving customer needs. • Provide post-sales follow-up, technical training, and consulting • Help with post-implementation support for key customers • Champion a world-class customer experience ensuring total customer satisfaction with the customer's implementation experience • Build and nurture strategic relationships with key partner SEs in your region ensuring they are enabled to position ExtraHop and advocate on our behalf with their customers • Accurately capture sales updates and leverage SFDC to communicate to sales leadership ensuring clarity within opportunity development

• Design, develop, test, and maintain AI/ML models and pipelines powering ExtraHop's products. • Monitor, evaluate, refine, and optimize algorithms to improve accuracy and reduce false positives for model-based behavioral detectors. • Participate in agile development processes, code reviews, and technical strategy discussions. • Collaborate with cross-functional teams to ensure that AI/ML features are integrated seamlessly into the broader product architecture. • Provide technical leadership to junior team members and leverage design and mentorship experience to enable the broader team. • Act as a technical expert, fostering a culture of excellence, curiosity, and collaborative problem solving. • Write clean, maintainable, and efficient code while adhering to best practices. • Address technical debt proactively, continually improving our codebase and technical stack. • Stay current on the latest cybersecurity threats, trends, and technologies to contribute to product enhancements. • Assist in the documentation of product features, technical specifications, and engineering guides.

• Run FedRAMP Continuous Monitoring (ConMon) processes and ensure successful monthly reviews with ExtraHop and agency stakeholders; manage asset inventory, vulnerability scan findings, and the Plan of Action & Milestones (POA&M) document • Manage vulnerability detection and response pipelines, including tools, reporting and tracking • Lead the vulnerability management lifecycle: triage, reporting, coordination with system owners, and remediation tracking • Develop and provide vulnerability findings and responses for internal and external stakeholders, including customers • Collaborate with the Director of Product Security to handle customer and pre-sales security inquiries • Assist in addressing compliance requirements for various standards, (e.g., CSA STAR, ISO 27001, DoDIN APL, NIAP, FIPS, CMMC, IL4), supporting gap assessments and facilitating audits (including coordinating evidence collection and submission) • Develop a product security compliance roadmap and coordinate key activities across the organization to achieve milestones • Collaborate with Product Security team members to develop and improve standards, policies, procedures, documentation, and training • Work with security information & event management (SIEM) tooling and other systems to perform security investigations • Perform and/or lead security incident response activities • Participate in an on-call rotation with occasional after-hours paging to review carefully prioritized security detections

• Design, write, and maintain robust, high-performance software to deploy AI/ML models that analyze network traffic for anomalous or malicious behaviors. • Design and develop autonomous AI agent architectures and multi-agent workflows. • Collaborate with data scientists, threat researchers, and cloud teams to build high-performance services, pipelines, and tooling that accelerate ML experimentation and production workflows. • Drive engineering excellence across teams through code reviews, design reviews, and the establishment of standards, patterns, and best practices. • Lead cross-functional technical initiatives and represent engineering in conversations with senior leadership and external stakeholders. • Contribute to product strategy by bringing deep technical insight to roadmap discussions, build-vs-buy decisions, and competitive differentiation. • Lead by example. Provide technical mentorship to software engineers on the team, fostering a culture of continuous learning, optimization, and rigorous engineering discipline.

• Generate qualified meetings and sales pipeline through outbound prospecting within our target accounts, articulating the ExtraHop value proposition to prospects. • Manage target account lists and drive a comprehensive demand generation plan in those accounts. • Follow-up and qualify marketing-generated leads from the website, SEM, webinars, and other events. • Maintain a high daily activity, including calls, live prospect connections, email, and LinkedIn touches. • Work cross-functionally with Field Sales and Marketing to deliver qualified opportunities for the Field Sales team. • Track and manage prospecting, qualification, and nurturing activities in the company’s CRM system. • Keep updated with product capabilities, the cybersecurity industry, and the competitive landscape.

• Define and drive the technical roadmap for infrastructure, cloud services, identity management, and systems operations. • Architect and implement secure, scalable, and highly available hybrid and multi-cloud solutions. • Lead the design and continuous improvement of production monitoring, observability, and operational support practices. • Serve as the highest-level technical escalation point for complex infrastructure and operational challenges. • Design and implement automation solutions, infrastructure-as-code frameworks, and operational workflows that improve efficiency and reliability. • Establish and promote engineering standards, architectural best practices, and operational processes across the IT organization. • Partner with security teams to proactively identify and mitigate infrastructure and operational risks. • Lead cross-functional projects involving infrastructure, networking, security, and business systems teams. • Mentor engineers and provide technical guidance to support professional growth and knowledge sharing. • Driving strategic efforts over projects up to months in duration, while concurrently addressing smaller tactical needs and escalations from Tier 1 and 2 support teams.

• Design and develop advanced GUI layouts for data visualization and analysis. • Create sophisticated Trigger Scripts using Javascript for custom data analysis tailored to customer requirements. • Develop intermediate-level external REST API integrations; build custom tooling using Python and JavaScript-based APIs to extend platform functionality. • Apply a solid understanding of networking principles, particularly application transaction flows, to support customer business outcomes. • Profile industry-specific applications across a broad range of verticals; produce technical assets and written collateral to support product improvement and marketing initiatives. • Analyse customer network topologies and application stacks; develop strategies to acquire high-value data from the wire. • Conduct root cause analysis of high-profile technology incidents and advise customers on resolution pathways. • Develop custom signatures using specific or generic indicators-of-compromise • Create rich data visualizations to support tactical investigations and inform strategic objectives. • Build automated tooling to streamline repeatable processes and maximize time spent on higher-value, intelligent solutions. • Provide intelligence and analytical data to support, and guide, threat hunting activities. • Deliver hands-on enablement sessions with key customer stakeholders and technical personnel.

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives. • Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning. • Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes. • Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience. • Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities. • Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling. • Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services. • Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability. • Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements. • Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions. • Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity. • Lead the maturation of monitoring, observability, incident management, change management, and problem management practices. • Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape. • Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics. • Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration. • Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities. • Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness. • Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.