IntellaTriage

Role Description IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day! - MUST have or be willing to obtain a Compact RN license - MUST live in/work from a Compact US state - Minimum of 2 years as a Nurse - Minimum of 1 year of experience in a fast-paced environment (i.e. ED, Critical Care, Surgical Services, Med/Surg, etc.) - Must have high speed internet - Must be tech savvy, enjoy a fast-paced environment, and have no concerns typing - Must be available to work 2 out of every 3 weekends & 1 weekday per week. - 3 shifts per 2 week pay period Mon-Fri, rotating 5p-11p CST - 2 of every 3 weekend rotation (Sat & Sun) rotating 8a-4p/2p-10p Our Nurse Advice Line Nurses: - Have proven experience in a fast-paced, critical-thinking environment; ED, Critical Care, Surgical Services, etc. - Work a minimum of 2-3 shifts per week (Mon-Fri). - Preferred scheduling for their weekday requirements. - Work 2 weekends or every 3 weeks, both Saturday and Sunday on those weekends with rotating times. - Train for 3 weeks. First week is Monday-Thursday 9a-6p CST. Remaining two weeks training will be dependent upon preceptor availability but will likely be an evening shift. - Must have a compact license and live in that compact state. (no states with pending legislation or future implementation dates are considered current compacts) What is important to know? - We are growing and excited to be able to support our clients’ nursing staffs in the field who need time to focus on work-life balance. - Patient care is #1. We do not have call quotas. - When our patients or their families reach our triage line, they immediately speak directly with a nurse. - We do not have PRN positions. - Any nurse may pick up additional shifts, if shifts are available for the clients’ they are trained to support. - We will provide you with a laptop and headset. - Nurses are required to provide their own high-speed internet (only fiberoptic or coaxial cable internet is compatible with our remote call center technology). - Our laptop is required to be directly connected to your modem. Working through Wi-Fi is not compatible with our systems. - It is essential to have a home office or quiet space free from noise or distractions in your home (Privacy/HIPAA compliant space is required). - Training is provided remotely and is paid; no travel is required in this role. - MUST be able to follow instructions (verbal and written) and be comfortable with technology (tech savvy). - Must remain in good standing and ensure their home state license remains active. - IntellaTriage will cover the cost of non-compact state licensure based on the client(s) that are assigned for support. - All nurses must have a compact license and reside/work in that state. - Shift prep is a minimum clock-in of 30 minutes prior to taking calls; this is paid time to prepare. - Once calls roll to the next team/shift, our nurses remain clocked in and complete any remaining charting before leaving for the day. Sound exciting to you? Then… put those days on the floor and that commute or hours on the road between patients’ homes behind you! Our nurses enjoy working from their own home office; no more purchasing scrubs, expensive takeout, and the large gas bill along with extra wear-and-tear on your vehicle. Most importantly, working remotely enables you to spend more time with those you love! Qualifications - MUST have or be willing to obtain a Compact Nursing License (States with pending legislation or future implementation dates are not considered current compacts until the implementation date.) - 3+ years as a RN - Experience in a fast-paced environment: i.e. ED, Surgical Services, or Critical Care. - Must be comfortable with technology and accessing multiple applications remotely to perform documentation during calls. - Ability and comfort typing. - Fluency in English is required, additional languages are a bonus. - Must physically reside in the U.S. and be legally eligible to work for any employer. - Must be able to complete the 3-week orientation and training (Schedule listed in this posting). - Must be available to work Saturday & Sunday on your team's required weekends; 2 of every 3 weekends. - Holidays as they are required (rotation). - Able to handle stress and multitask when calls are coming in (minimum of 5+ calls per hour on weekdays, and much higher on weekends). - Able to communicate with patients and families with empathy while also maintaining adherence to client protocols. - Must maintain CEUs as designated by the states you are answering calls in. - Must attend any in-services, additional training on an as-needed basis. - Able to pass background check and nurse licensing check. Benefits - All Remote Nurse Advice Line RN's, once trained to their originally assigned team are at $25/hourly. - All part-time nurses accumulate PTO, based on the number of hours they work (per year). - All part-time nurses receive an additional 3-paid-sick-days per year. - All part-time nurses are eligible to participate in our 401(k) plan.

• Ensure that patient needs are fulfilled by fulfilling timely administrative requests • Schedule/Assign nursing visits for customers within the EMR system • Monitor announcements for changes to on-call schedules and update the system and team accordingly • Enter orders for Durable Medical Equipment into the appropriate systems as designated by the customer • Process medication refill requests through pharmacy • Complete other administrative tasks as assigned

Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an exceptional, intelligent, and quality Clinical Support Specialist who will ensure that patient needs are fulfilled by fulfilling timely administrative requests so that the nursing team can focus on their calls and triage! **Must have high speed internet **Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence ** Must be willing to work a set 2 week rotation schedule - Week 1: Wednesday-Friday 10p-4a CST - Week 2: Monday & Tuesday 10p-4a CST and Saturday & Sunday 8p-4a CST If this describes you, apply now to join our team! This is a fantastic opportunity to join a rapidly growing, patient-focused business. We are actively recruiting talented Clinical Support Specialists to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service in a fast-paced environment that will help improve the lives of our nursing staff through scheduling and order fulfillment related tasks. The Clinical Support Specialist will provide direct support to the front-line staff fielding calls by processing requests in a work queue that includes scheduling and order fulfillment. The role reports to the Director of Call Center Operations. This is a full-time, hourly remote position.   IntellaTriage’s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers’ patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customer’s patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customer’s nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customer’s bottom line by reducing overall cost to deliver after-hours care. The Clinical Support Specialist will be responsible for timely processing of a work queue that includes scheduling and order fulfillment. - Schedule/Assign nursing visits for our customers within the customer’s EMR system. - Monitor announcements for changes to our customers’ On-Call Schedules and update the system and team accordingly. - Enter orders for Durable Medical Equipment into the appropriate systems as designated by the customer. - Process medication refill requests through our customers’ pharmacy. - Complete other administrative tasks as assigned.

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/

***Do you want to be a part the team that ensures world class triage to our clients and patients? ***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift! ***If this describes you, apply now to join our team! Shift times - 10 hour shifts - 10p-8a CST - Days: rotation of 4 days on and then 4 days off Overview: This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position. IntellaTriage’s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers’ patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders’ benefit. We provide our customers’ patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers’ nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers’ bottom line by reducing overall cost to deliver after-hours care. What you’ll do: The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known. - Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics. - Assign and manage phone queues to appropriate agents at the beginning of each shift. - Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur. - Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks. - Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support. - Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms. - Properly maintain the incident log with staff issues, client complaints, and IT issues. - Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely. - Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc. - Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends. - Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand. - Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.

• Managing day to day operational performance of the business. • Effectively manage agent performance and customer service. • Provide motivation and timely communication to a team of 50+ nurses that are on shift. • Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics. • Assign and manage phone queues to appropriate agents at the beginning of each shift. • Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur. • Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks. • Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support. • Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms. • Properly maintain the incident log with staff issues, client complaints, and IT issues. • Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely. • Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc. • Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends. • Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand. • Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.

The Second-Shift Workforce Scheduler is responsible for managing intraday staffing and schedule performance during afternoon, evening, and weekend operating hours in a 24/7 contact center. This role helps ensure the right staffing is in place to meet service levels, occupancy targets, and customer demand by monitoring real-time performance, making same-day schedule adjustments, and partnering closely with operations leaders. This position is especially important in environments where call volume is concentrated after-hours and on weekends. The scheduler serves as a key workforce management point of contact during high-risk coverage periods and helps stabilize staffing through schedule changes, overtime coordination, adherence follow-up, and queue balancing. Typical Schedule Wednesday–Sunday, 2:00 p.m. – 11:00 p.m. Schedule may vary based on business need, seasonal demand, or call volume patterns. Holiday and weekend coverage may be required. What you’ll do: ·         Make same-day adjustments to breaks, lunches, offline time, and shift assignments to improve coverage ·         Identify staffing gaps caused by callouts, early departures, adherence issues, or unexpected volume spikes ·         Recommend and coordinate overtime, flex time, VTO, or schedule modifications based on business need ·         Partner with operations leaders and on-shift supervisors to respond to service-level risk ·         Support queue balancing and skill assignment changes when needed ·         Track employee schedule adherence and communicate concerns to operations leadership ·         Escalate emerging staffing risks, outages, or significant performance variances ·         Document intraday decisions, schedule changes, and end-of-shift handoff notes for overnight or next-shift teams ·         Maintain schedule accuracy in workforce management systems ·         Provide insight on recurring evening and weekend staffing trends to support future scheduling improvements Success measures: ·         Service level performance during assigned shift ·         Assigned-shift service level performance ·         Staffing variance versus plan ·         Schedule adherence results ·         Speed and effectiveness of intraday staffing recovery ·         Accuracy of schedule changes and documentation ·         Quality of communication and handoff to operations

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/