Role Description AI Field Engineers at Fireworks are the technical tip of the spear. You embed with our most ambitious customers and technology partners to turn complex AI problems into production systems, fast. The role sits at the intersection of engineering, product, and customer delivery. You are hands-on-keyboard building POCs, MVPs, and production integrations, while also holding your own in executive-level conversations about architecture, strategy, and business outcomes. - You spend most of your time building. - You ship code, run benchmarks, debug production issues, and architect deployments. - You lead discovery conversations, align stakeholders, and translate customer pain points into product improvements. - This is a role for engineers who are comfortable on-site with customers, building relationships and trust in person. Qualifications - 5+ years in a hands-on, customer-facing technical role: Forward Deployed Engineer, Applied AI Engineer, Solutions Architect, ML Engineer with field exposure, or technical founder. - Demonstrated ability to build production software with customers, not just advise on it. - Strong Python skills. Comfortable reading, writing, and debugging production code. - Familiarity with Kubernetes and infrastructure engineering. - Working knowledge of the LLM stack: inference trade-offs, model serving, fine-tuning workflows (SFT at minimum; DPO/RFT a strong plus). - Experience with cloud infrastructure (AWS, Azure, GCP) and deploying models on GPU infrastructure. - Exceptional communication skills. - Experience building or integrating agentic systems, tool-use chains, or AI-native developer toolchains. Requirements - Build end-to-end POCs and MVPs alongside customer engineering teams. - Architect the inference foundations that capability depends on for customers whose core product is built on GenAI. - Run load tests and establish latency, throughput, and cost baselines against realistic customer traffic profiles. - Deploy and validate new model families on inference frameworks (vLLM, SGLang). - Guide customers on model selection, fine-tuning strategy (SFT, DPO, RFT), and evaluation methodology. - Build and run fine-tuning pipelines directly with customers. - Design and implement evaluation frameworks that measure production-quality metrics. - Help customers bake frontier model capabilities into their core offering. - Lead structured discovery conversations to unpack customer pain points, constraints, and success criteria. - Own the technical relationship from first engagement through production deployment. - Spend time on-site with customers to build trust and momentum. - Identify recurring customer pain points and translate them into concrete product proposals. - Codify repeatable deployment patterns and contribute them back to internal tooling. - Feed customer signals back into the product roadmap with specificity and urgency. Benefits - Total compensation includes meaningful equity in a fast-growing startup. - Competitive salary and comprehensive benefits package. - Base salary is determined by individual qualifications, experience, skills, interview performance, market data, and work location. - On Target Earnings (Plus Equity): $200,000 — $260,000 USD.

• Perform on‑site installation, maintenance, and repair of company equipment across the south of ROI, surrounding regions, and Northern Ireland. • Diagnose technical issues efficiently, carrying out corrective actions to restore equipment performance and minimise customer downtime. • Deliver a high quality customer experience, acting as the primary technical representative and maintaining strong professional relationships. • Identify and promote service opportunities, including upgrades, replacement parts, and revenue‑generating activities aligned with customer needs. • Manage daily schedules and travel plans independently, ensuring timely arrival to customer sites and effective use of working hours. • Maintain accurate service documentation, including job reports, parts usage, and follow‑up actions within company systems. • Ensure compliance with safety standards, company procedures, and customer site requirements at all times. • Collaborate with internal teams, providing feedback on recurring issues, product performance, and customer insights. • Support continuous improvement, contributing ideas to enhance service efficiency, customer satisfaction, and operational performance. • Maintain company tools, equipment, and vehicle to a high standard, ensuring readiness for daily field operations.

• Troubleshoot and repair utility-scale solar systems, including inverters, combiner boxes, and string circuits • Perform testing: LOTO, IV curve tracing, megger/insulation testing, IR scans • Assign work, track progress, and keep jobs on schedule • Perform operations and maintenance (O&M) on utility-scale solar plants • Inspect completed work and ensure it meets quality and safety standards • Enforce safety requirements (OSHA, NFPA 70E) on-site • Diagnose system issues and resolve them in the field • Complete work orders, service logs, and required documentation • Operate and maintain company vehicle and tools • Train and support junior technicians in the field

Role Description The purpose of the Field Service Program Coordinator role is to support the Field Service department by assisting with process development, documentation, system support, training coordination, and continuous improvement activities. This role helps ensure tools, procedures, organizational information, and training resources are current, compliant, accurate, and effectively communicated across the department. Qualifications - Associate degree in Business Administration, Engineering Technology, Operations Management, or a related field; or equivalent combination of education and experience. - 1–3 years of experience in a coordination, operations support, administrative, or process support role within a manufacturing, industrial, or field service environment. - Basic familiarity with Salesforce or similar CRM/service platforms preferred; willingness to learn Salesforce configuration, reporting, and workflows. - Experience supporting the development or maintenance of SOPs, Work Instructions, controlled documents, or other department procedures preferred. - Exposure to or participation in User Acceptance Testing (UAT), software rollout activities, or process implementation is a plus. - Strong written communication skills with the ability to draft clear, organized documentation for field and office audiences. - Ability to assist in coordinating training sessions and preparing training support materials. - Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Requirements - Assist in the development and maintenance of Standard Operating Procedures (SOPs) and Work Instructions that support Field Service operations and ensure alignment with company standards and requirements. - Support document control efforts, including version tracking, routing documents for approval, and distributing controlled documents across the Field Service department. - Help conduct periodic reviews of existing procedures to identify gaps, outdated content, or process improvement opportunities, and coordinate updates as directed. - Work with field engineers, technicians, Field Service leadership, and cross-functional teams to gather information and translate it into clear, actionable documentation. - Support the Field Service department’s use of Salesforce by maintaining data accuracy, generating reports, and assisting with dashboard updates under the guidance of management. - Learn and apply Salesforce best practices to support Field Service workflows and day-to-day operational needs. - Assist in the preparation and delivery of process and software training materials for Field Service personnel, including job aids, quick-reference guides, and related support materials. - Help coordinate training sessions by scheduling participants, preparing materials, and tracking attendance and completion. - Support change management activities by assisting with communication drafts, tracking action items, and helping ensure the smooth rollout of new processes or tools. - Collect feedback from training participants and share findings to support continuous improvement. - Support the tracking of key performance indicators (KPIs) related to Field Service process compliance, documentation currency, and system utilization; compile data and prepare reports as needed. - Participate in process improvement initiatives, root cause analyses, and corrective action plans as directed. - Assist in coordinating with Quality, Engineering, and Operations teams to support alignment of Field Service processes with broader company goals. - Maintain and update the Field Service Organizational Chart with input and direction from Field Service Leadership. - Perform other duties as assigned by management. Benefits - Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success. Company Description At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.