Supermicro

• Provide remote support in France for the customer Mistral, with a combination of dedicated support and helpdesk support

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems. • Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times. • Serve as escalation point for complex technical issues and manage them professionally and efficiently. • Provide Level 3 support to channel partners, including resellers and distributors. • Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management. • Collaborate with TAMs, Service Managers, and Product Managers to develop service programs. • Train new service engineers and customers on hardware and support procedures. • Conduct lab-based simulations and tests to replicate and resolve field issues. • Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution. • Document fault triage, develop knowledge base content, and contribute to training materials. • Present technical findings and reports as needed.

• Provide remote support with a combination of dedicated support and helpdesk support • Troubleshoot and resolve complex technical problems • Drive customer satisfaction through service excellence • Ensure escalation situations are managed quickly • Provide 2nd line support to reseller/distributors • Work with Technical Account Manager and Product Manager • Run tests and simulations at the facility • Train new service engineers • Manage the day to day tickets assigned on the SMC Service Portal • Experience with generating and presenting quality reports

• Acquire, grow our business & market share with top Enterprise, Public Sector, ISVs, GSIs in Türkiye. • Accountable for acquiring, managing, and developing new customer’s portfolio and generating new revenue. • Accountable for influencing customers, driving sales motions and projects towards best Supermicro solutions fitting customer needs. • Drive sales, go to market strategies and engagements with customers, positioning Supermicro's full solution stacks & products. • Lead and provide direction to matrixed team within the country. • Travel within Türkiye as required.

• Identify, win and expand enterprise customer accounts across AI training/inference, HPC, data platforms, cloud, IoT and edge. • Build multi-threaded relationships and executive sponsorship in large complex customers. • Drive joint pursuits with key industry alliances and technology partners. • Maintain and grow relationships with existing customers by identifying cross-sell/upsell paths. • Research trends and market signals to open new sales areas and craft vertical plays. • Operate with discipline: keep pipeline accurate and current, progress deals with clear next actions.