• Perform installations, routine maintenance, and emergency repairs at client locations. • Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes. • Determine necessary parts, repairs and maintenance to resolve machine problems. • Collaborate with the Service Coordinator to provide timely parts quotations and service estimates. • Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment. • Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources. • Submit accurate service reports and track use of stock parts correctly. • Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities. • Complete OEM training as required. • Follow all OSHA standards, machine safety documentation, client and company safety protocols.

• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment. • Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment. • Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations. • Customer relationship building – Provide excellent customer service and upsell products. • Field troubleshooting calls from customers to a satisfactory resolution. • Quickly respond to critical situations. • Teach and mentor crew members on proper techniques for site work, troubleshooting, repair, and analyzing site data. • Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies. • Specific duties may vary or evolve over time based on business and client needs.

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems • Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools • Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability • Proactively identify potential issues and implement preventative measures to avoid costly downtime • Build and maintain strong relationships with customers by providing timely, efficient, and professional service • Effectively communicate technical information to customers in a clear and understandable manner • Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety • Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards • Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development

• Provide professional after‑sales service and support for Emerson Ovation control systems, with a primary focus on Ovation solutions • Perform first line maintenance, site installation, commissioning, upgrades, start-up and repair services at customer locations • Undertake and support hardware and software modification programmes to meet customer and operational requirements • Use intelligent field devices and system data to analyse performance and translate insights into practical customer recommendations • Deliver on‑site customer training on system operation, application, and service best practices • Support customers in resolving technical and application issues, including complex or persistent problems • Participate in an on‑call support rota as required to ensure continuity of service • Collaborate with sales and service colleagues by supporting product demonstrations, service proposals, and customer engagements • Identify service and product opportunities and contribute to continuous improvement initiatives • Work flexibly across customer sites throughout the UK and Ireland, including planned travel and occasional extended assignments, in line with business and customer needs