• Develop, customize and design telesales applications, mostly developed in VB, and interact with the rest of the team, working across different layers of the same infrastructure. • Programming logic (object-oriented programming and its main concepts). • Development in VB or C#. • Use of version control tools (Git). • Good familiarity with the .NET platform and MVC/MVVM architectures, SQL Server and NoSQL databases, HTML5, CSS and JavaScript.

• Support Texas State Partner Agency in transitioning reporting and data-extract capabilities from legacy systems to cloud or data-lake environment. • Lead sessions with stakeholders for requirements and documentation. • Review and interpret mainframe IMS data structures and document current state reporting logic. • Collaborate with data engineers and architects to map legacy data to cloud models. • Produce and maintain documentation such as mappings, business rules, and data flow diagrams. • Develop test cases and support User Acceptance Testing (UAT).

• Receive and respond to escalated service requests, incidents and change requests in a timely manner • Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers • Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets • Expertise with Active Directory and Group Policy Management • Strong background working in Microsoft 365 Partner Center/Entra ID • Identify recurring issues and initiate problem tickets for them • Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Participate in the on-call rotation (1 week every 3-4 months) • Additional duties as required

• Partner with Finance and business leaders to understand strategic objectives and translate them into clear, measurable business and system requirements • Lead end-to-end business requirements activities, including workshops, interviews, documentation, and process mapping with Finance business units • Develop and maintain business requirements documentation (BRDs), functional specifications, and process flows to support IT development and delivery • Ensure alignment between business needs and platform capabilities across multiple systems, including SAP S/4HANA, SAP BRIM, CABS, RAR, and data analytics platforms • Identify business process gaps and recommend process improvements, automation opportunities, and control enhancements • Collaborate with Platform Owners and Product Managers to translate requirements into user stories and acceptance criteria using Jira or similar tools • Lead backlog grooming and prioritization sessions, ensuring readiness for sprints and releases • Partner with developers and QA teams to validate functionality against requirements and acceptance criteria throughout development and testing • Support issue resolution, defect triage, and clarification during development, testing, and post-release stabilization • Participate in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to ensure ongoing business alignment • Serve as the primary liaison between Finance stakeholders and technical teams, ensuring transparency, alignment, and timely decision-making • Communicate project status, risks, and issues through structured updates and governance forums • Support project governance, approvals, and change management documentation • Develop test scenarios and actively participate in User Acceptance Testing (UAT) to validate solutions • Document test results, track defects, and support resolution prior to deployment • Validate post-release outcomes and partner with business owners to confirm adoption and success metrics