VC3

• Own the full sales cycle from cold outreach to close and perform sales functions which result in increased utilization of VC3’s products and services • Outreach and source prospects through curated lists and cold calling • Attend local networking events, trade shows and create a presence in the community • Build relationships with decision makers and connect problems with solutions to successfully develop new accounts in assigned markets • Develop sales presentations, quotes, and proposals • Prepare accurate and thorough sales and business activity reports

• Own the full sales cycle from cold outreach to close and perform sales functions which result in increased utilization of VC3’s products and services • Outreach and source prospects through curated lists and cold calling • Attend local networking events, trade shows and create a presence in the community • Build relationships with decision makers and connect problems with solutions to successfully develop new accounts in assigned markets • Develop sales presentations, quotes, and proposals • Prepare accurate and thorough sales and business activity reports

• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department. • Ensure objectives are clear, progress is tracked, and results are reviewed regularly. • Manage the quoting queue/backlog to meet or exceed SLO’s. • Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed. • Perform proactive issue trending and data reporting for the improvement of key metrics. • Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development. • Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded. • Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized. • Provide timely responses and guidance to client quote requests, either directly if needed or via your team. • Perform client follow-up to verify final resolution and determine satisfaction level. • Act as an escalation point for critical client issues, communicate, and manage communication with clients with collaboration across all departments. • Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests. • Continually monitor market trends to determine standard models. • Continually monitor margins to ensure targets are being met. • Oversee company’s quoting and proposal templates. **Additional Responsibilities:** • Collaborate across all departments to maximize overall client satisfaction • Maintain accurate and up to date documentation through the change management processes • Ensure quality administrative results from your team. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism • Review, revise, submit and annotate any invoicing associated with your department • Be a leader within the company, attending employee events, participating in meetings, encouraging a positive morale and holding all employees accountable. Set the example to follow for client service • Conduct one on one meetings with staff to ensure objectives are clear, progress is tracked, and results are reviewed, to instill a culture of high performance • Host morning huddles and weekly L10 meetings for your team • Attend training events, maintain necessary partner management certifications • Maintain an in-depth knowledge of the products and services that we offer • Additional duties as required

• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department. • Ensure objectives are clear, progress is tracked, and results are reviewed regularly. • Manage the quoting queue/backlog to meet or exceed SLO’s. • Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed. • Perform proactive issue trending and data reporting for the improvement of key metrics. • Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development. • Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded. • Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized. • Provide timely responses and guidance to client quote requests, either directly if needed or via your team. • Perform client follow-up to verify final resolution and determine satisfaction level. • Act as an escalation point for critical client issues, communicate, and manage communication with clients with collaboration across all departments. • Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests. • Continually monitor market trends to determine standard models. • Continually monitor margins to ensure targets are being met. • Oversee company’s quoting and proposal templates.

• Ownership of full cycle recruitment including: • Prepare job descriptions and design job postings to successfully attract candidates • Post job advertisements • Source/Recruit and headhunt candidates • Review resumes and shortlist for video prescreening process • Video prescreen and forward appropriate resumes to hiring managers • Participate in interview process, analyze suitability and make recommendations for pursuing candidates • Assess candidates’ relevant knowledge, skills, soft skills, experience, aptitudes and fit to culture & values • Debrief with hiring managers and drive recruitment activity to fill roles within required timeframes • Accurately prepare offer letter and welcome documents • Maintain regular contact with hiring managers • Work closely with hiring managers on the recruitment strategy for each position • Provide regular recruitment reports to hiring manager • Source new and innovative ways to recruit talent • Monitor and apply recruiting best practices • Act as a point of contact and build candidate relationships during the selection process • Promote VC3 as an employer of choice • Additional duties as required

- Lead meetings with the client, to provide reports related to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements - Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested - Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations - Identify client churn risks to develop solution strategies with internal teams and service resources - Advocate for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met - Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution - Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements - Collaborate with Strategic Advisors / vCIO to help develop the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client’s planning and budget cycles - Maintain Knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services - Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for check-ins and during onboarding process when necessary - Contribute to client documentation with accuracy and ensure data integrity - Ongoing participation in internal meetings such as huddles, L10s, training and company meetings - Utilize automated systems when applicable to manage agreement reconciliation to ensure accurate billing - Review and investigate invoices when necessary to ensure accuracy before approving - address invoice questions and concerns from clients. - Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams - Additional duties as assigned

• You will be the primary point of contact, partnering closely with clients and internal teams to identify opportunities for solving business problems via standards alignment, expectation setting and implementation. • You will work directly with the client team and VC3 technical teams to ensure smooth and successful delivery of technical services. • You will manage day-to-day requests such as escalations, client meetings, and document preparation. • You will ensure high client satisfaction by keeping informed on technology upgrade cycles, project schedules and future client needs. • Lead meetings with the client, to provide reports related to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements • Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested • Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations • Identify client churn risks to develop solution strategies with internal teams and service resources • Advocate for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met • Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution • Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements • Collaborate with Strategic Advisors / vCIO to help develop the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client’s planning and budget cycles • Maintain Knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services • Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for check-ins and during onboarding process when necessary • Contribute to client documentation with accuracy and ensure data integrity • Ongoing participation in internal meetings such as huddles, L10s, training and company meetings • Utilize automated systems when applicable to manage agreement reconciliation to ensure accurate billing • Review and investigate invoices when necessary to ensure accuracy before approving - address invoice questions and concerns from clients. • Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams • Additional duties as assigned.

• Own the full sales cycle from cold outreach to close and perform sales functions which result in increased utilization of VC3’s products and services • Outreach and source prospects through curated lists and cold calling • Attend local networking events, trade shows and create a presence in the community • Build relationships with decision makers and connect problems with solutions to successfully develop new accounts in assigned markets • Develop sales presentations, quotes, and proposals • Prepare accurate and thorough sales and business activity reports

• Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use. • Act as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client • Respond to client communications and support the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved • Ensure the list of renewable IT subscriptions with VC3 is accurate • Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them • Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards • Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities • Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so • Attend IT Roadmap meetings and make recommendations on client IT environment improvements • Great communication skills, ability to communicate technical concepts to non-technical audiences • Create and update documentation when changes occur, or when discoveries are made • Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process • Participate in Project Design Reviews to ensure that incoming projects are set up for success • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Receive mentoring and feedback from peers and others • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams • Review Tickets with Manager • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings • Attend monthly training & team meetings as required • Remain up-to-date with current and future technologies emerging in the industry • Maintain knowledge of the products and services we offer • Mentor less experienced implementation engineers/specialists, including advising, coaching, teaching and guiding them • Additional duties as required