• Develop and execute region-specific channel strategies to drive revenue growth • Build and manage strong relationships with channel partners • Identify and pursue new business opportunities, upselling and cross-selling • Coordinate with internal teams and serve as the central point of collaboration

Role Description The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. - Successfully and profitably manages an assigned group of accounts. - Builds and solidifies relationships with existing clients by providing exceptional ongoing care. - In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. - Secures existing business and drives the sale of additional services and lines of coverage. - Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. - Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. - Coordinates appropriate resources to address the client's risk management needs. Qualifications - Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. - Producer's License. - Appropriate licensing as required. - Proficiency in Microsoft Office. Requirements - Previous insurance knowledge and experience managing client relationships. - Solid financial acumen. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description Flashfood is seeking a Senior Account Manager, Enterprise Partnerships to own and grow relationships with our largest grocery retail partners. You should be comfortable managing executive relationships, navigating operational complexity across regions and stores, and using data-driven insights to drive action and accountability. Success in this role will be measured by: - Growth, expansion, and retention of enterprise grocery accounts - Full ownership of account relationships, from C-suite stakeholders to district leaders and store teams - Consistent achievement of monthly and annual account targets - Deep fluency in grocery retail metrics and account health indicators - Proactive identification and resolution of risk, issues, and underperformance In this role, you will: - Own end-to-end relationships with enterprise grocery partners across the West Coast, from C-suite executives to store operations teams - Develop and execute strategic account plans aligned with partner goals across sustainability, profitability, and adoption - Expand existing accounts through new store rollouts, pilots, and increased program adoption - Lead regular business reviews using clear, data-driven insights and performance narratives - Conduct store visits and deliver in-person training to improve execution and adoption - Partner closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to drive partner success and resolve issues - Identify adoption barriers, training gaps, and performance issues, and lead corrective action plans - Translate performance data into compelling, partner-facing insights and recommendations - Represent the voice of the retailer internally to influence roadmap and prioritization decisions - Support renewals and contract expansions with strong, data-backed business cases - Represent Flashfood at partner meetings and industry events - Build internal champions within partner organizations who advocate for Flashfood - Develop and manage a partner NPS program in collaboration with Product and Marketing to track satisfaction and loyalty Qualifications - 7+ years of experience in enterprise account management or partnerships - Experience working with large retailers; grocery or retail tech experience strongly preferred - Strong understanding of retail operations and the intersection of sustainability and profitability - Experience building or managing partner NPS or satisfaction programs (preferred) - Excellent communication, presentation, and negotiation skills with senior stakeholders - Strong analytical skills with the ability to use KPIs to drive decisions - Passion for sustainability and reducing food waste at scale - Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana is a plus Benefits - Competitive salary, equity, and comprehensive benefits - 100% remote work with flexibility and trust - Mission-driven work that reduces food waste and expands access to affordable food - A fast-growing, collaborative team with big ambitions - Real opportunities for career growth

Role Description This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership. - Own and deliver expansion ARR and renewal outcomes within assigned accounts. - Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit. - Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline. - Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences. - Execute shorter sales cycles across transactional to moderate complexity opportunities. - Build account plans focused on wallet-share growth and product adoption. - Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline. - Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership. - Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable. - Perform other duties and responsibilities as required to support business needs. Qualifications - Extensive knowledge and application of principles, theories, and concepts. - Complete knowledge of all job functions and the broad industry best practices, techniques, and standards. - Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. - Determine the best approach to achieve results and provide suggestions to improve policies and procedures. - Work is performed independently and requires the exercise of judgment and discretion. - Exercises considerable latitude in determining objectives and approaches to assignments. - Work may be reviewed at a high level. - May represent the organization as primary contact on assignments and/or projects. - Interacts with senior professionals and management and frequently coordinates work between departments or organizations. - Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Requirements - Typical experience: 5+ years in related role or experience. - Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. - Experience in account management, commercial growth, or expansion-focused sales roles. - Demonstrated ability to manage recurring revenue relationships. - Strong discovery and value articulation skills. - Experience using CRM systems and structured sales methodologies. Benefits - The OTE range for this role is $45,000- $73,000 USD and will vary based on a wide range of factors including location, experience, qualifications, and team.