Role Description This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership. - Own and deliver expansion ARR and renewal outcomes within assigned accounts. - Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit. - Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline. - Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences. - Execute shorter sales cycles across transactional to moderate complexity opportunities. - Build account plans focused on wallet-share growth and product adoption. - Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline. - Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership. - Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable. - Perform other duties and responsibilities as required to support business needs. Qualifications - Extensive knowledge and application of principles, theories, and concepts. - Complete knowledge of all job functions and the broad industry best practices, techniques, and standards. - Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. - Determine the best approach to achieve results and provide suggestions to improve policies and procedures. - Work is performed independently and requires the exercise of judgment and discretion. - Exercises considerable latitude in determining objectives and approaches to assignments. - Work may be reviewed at a high level. - May represent the organization as primary contact on assignments and/or projects. - Interacts with senior professionals and management and frequently coordinates work between departments or organizations. - Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Requirements - Typical experience: 5+ years in related role or experience. - Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. - Experience in account management, commercial growth, or expansion-focused sales roles. - Demonstrated ability to manage recurring revenue relationships. - Strong discovery and value articulation skills. - Experience using CRM systems and structured sales methodologies. Benefits - The OTE range for this role is $45,000- $73,000 USD and will vary based on a wide range of factors including location, experience, qualifications, and team.