Role Description As a Homeowner Account Manager, you will be responsible for owning the entire homeowner relationship as the primary point of contact, ensuring proactive communication, end-to-end tracking and follow-through of all commitments, coordination with internal teams to drive resolution, and maintaining high-quality weekly performance reporting. You will serve as the key link between homeowners and the broader team, ensuring nothing falls through the cracks and every issue is followed through to completion. Duties and Responsibilities - Knowing every owner's property, history, preferences, and current situation - Communicating proactively — owners should hear from us before they have to ask - Tracking every commitment we ever make to them, and making sure none are dropped - Driving the internal team to deliver on those commitments on time and to standard - De-escalating tense moments without losing accuracy or honesty - Producing weekly reports that homeowners actually look forward to reading - Building relationships so strong that referrals and renewals follow naturally Qualifications - Bachelor’s Degree in any field - 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience - Track record of owning client relationships, — not just answering tickets - Strong references — who will speak to your ownership, accuracy, and communication - Excellent verbal and written English communication skills - Strong empathy and ability to handle difficult conversations with calm and professionalism - Proven ability to take ownership and drive issues to resolution across multiple stakeholders - High attention to detail with a strong focus on accuracy and follow-through - Strong references demonstrating accountability, communication, and client relationship management Requirements - Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L) - Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems - Understanding of or interest in short-term rental / Airbnb operations

• Drive business growth in assigned region calling on and building business with new retailers, establishing a recurring book of business, to achieve territory revenue and profit targets • Own the entire sales cycle from cold calling and initial retailer engagement to selling products and managing the retailer • Maintain a high-level of product knowledge & develop strong relationships to become a consultant with prospective/acquired retailers overcoming market challenges and positioning the value of Verdesian products • Develop business plans to strategically target retailers in assigned territory forecasting future sales and budgets • Leverage and execute lead generation campaigns and research trials as appropriate • Structure weekly/monthly sales efforts to achieve business plans and territory target • Anticipate retailer and territory needs regularly engaging marketing, customer service, and other departments to share market trends and prepare for future territory growth • Understand and deploy a working knowledge of EPA and Provincial regulations • Facilitate business relationships contributing to public relations • Other Account Manager duties not listed above as required

• Drive the sales of premier brands, focusing on wholesale channels including distributors, builders, developers, and showrooms throughout this territory. • Retain and grow established accounts as well as develop and close new business. • Take a consultative approach, listen and understand the needs of clients and prospects, and deliver well-formulated proposals. • Give strong and stimulating presentations with a customer-specific focus that inspires action and commitment.

Role Description Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with high-value Australian business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Enterprise Strategic Account Manager on our Strategic team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our Strategic Enterprise lead, your role is all about building meaningful & long-term partnerships with clients across different industries—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships and negotiating win-win solutions that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. You will also identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value sellers. The ideal candidate will have worked in Enterprise account management, consulting, partnerships or sales and will be well-versed in working with and presenting to senior decision makers, including business owners, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. Qualifications - 7+ years experience in account management, business development, consulting, partnerships, or sales focused on technical products, with significant experience managing enterprise-level accounts - Experience achieving revenue metric goals across both growth and retention - In-depth experience collaborating internally with partners on complex deals or partnerships typical of enterprise-scale engagements - Experience requirements gathering with enterprise customers, building business cases for feature development with product teams, while balancing expectations for both parties - Formal sales methodology training - Experience supporting go-to-market efforts for new products - Experience in the Hospitality and/or Food & Beverage industry Requirements - Build partnerships and establish lasting relationships with existing sellers to retain and grow our presence with large upmarket organisations across retail, F&B and events - Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management - Discover the challenges and aspiration of sellers within your book, using Square's platform and product portfolio to enable their success through up-sell and cross-sell opportunities - Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers - Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning