• Develop and Configure Software • Extend API Gateway platform through configuration and development • Build integration for complex systems that address project specifications and guidelines • Develop and maintain infrastructure as code • Write programs that span multiple platforms • Provide input on programming or development standards • Coordinate with others on architectural standards • Coordinate with stakeholders to determine the best integration approach • Maintain Software and Configuration • Review existing programs and modify the application code to create enhancement or develop new programs • Provide support on configurations to stakeholders and customers • Analyze and document requirements; identify risks and solutions that leverage business values • Report missing elements and explain the impacts on subsystems • Recommend changes in development maintenance and system standards • Build Technical Documentation • Write detailed technical documentation for subsystems and identify integration points • Test Code • Perform unit testing and complex debugging • Work with other project team members to resolve problems or issues • Ensure appropriate testing is being completed by the project team • Manage Projects • Work on large, complex projects that require skill and experience in multiple technical environments and process knowledge of a specific business area • Estimate work efforts for backlog management and planning • Assist team in determining technical feasibility and feedback on new product objectives • Partner with all stakeholders, internal and external, to identify potential slippage or inter-team dependencies • Work with other team members to resolve problems or issues • Participate in on-call rotations to support the business • Investigate and resolve incidents according to severity guidelines • Lead troubleshooting calls with customers and internal incident response teams to resolve issues • Ensure appropriate monitoring is in place to proactively identify issues

• Lead solution strategy and planning across Product, Sales, and Engineering to align solution architecture with customer outcomes and enable scalable, coordinated execution. • Act as a trusted technical advisor, guiding customers through real-time application development and identifying opportunities to expand their use of PubNub’s platform. • Develop tailored solutions and architectures for enterprise use cases, ensuring seamless integration, scalability, and rapid time-to-market. • Provide hands-on implementation guidance and best practices for PubNub’s SDKs, APIs, and platform components. • Define and document scalable architecture patterns that can be reused across strategic accounts, regions, and verticals. • Conduct customer workshops, internal knowledge-sharing sessions, and contribute to solution documentation to support technical adoption and long-term success.

• Design end-to-end technical solutions that meet business requirements • Lead the architectural strategy for integrating key business applications • Architect and govern the strategic implementation and integration of AI/ML capabilities • Create and maintain comprehensive technical documentation • Partner effectively with Product Managers and Delivery teams to translate strategic initiatives into concrete, actionable technical designs • Research and evaluate new technologies and tools to enhance the existing architecture

• Design and architect comprehensive e-commerce technology solutions leveraging Shopify and related technologies • Lead complex platform migration and replatforming initiatives • Develop and maintain robust integration strategies between Shopify and other enterprise systems • Provide technical leadership and strategic guidance to engineering teams • Perform high-level system design and technical architecture planning • Evaluate and recommend new technologies, platforms, and integration approaches • Ensure scalability, performance, and security of e-commerce technology infrastructure • Manage and mentor engineering team members, fostering professional growth and technical excellence • Assist the Managing Director in operating the Implementation business unit through escalations, team assignments, and composition • Develop and maintain internal tooling to improve efficiency and quality of deliverables • Ensure the quality of work performed, maintain project health, and support clients with strategic technical recommendations • Lead code reviews, knowledge transfer sessions, and challenging project tasks • Stay updated on the latest technologies and eCommerce industry trends, sharing insights with the team and clients • Oversee multiple projects simultaneously, ensuring timely delivery and high-quality outputs • Collaborate with Project Managers to prioritize tasks, discuss project-related issues, and provide necessary support • Maintain transparent and regular communication with team members, project managers, and clients • Present accurate timelines and deadlines to clients, managing expectations and ensuring team alignment • Identify opportunities for technical innovation and process improvement across projects and internal operations • Contribute to the continuous enhancement of the company's development framework and methodologies • Proactively suggest and implement strategies to improve project efficiency and client satisfaction