Based in Montevideo, Uruguay, Trafilea is a marketing and advertising company that specializes in disruptive, data-driven ecommerce strategies that help build c
Senior Growth Manager – Loyalty, Subscription
Location
Worldwide
Posted
31 days ago
Salary
0
Seniority
Senior
Job Description
Senior Growth Manager – Loyalty, Subscription
Trafilea
• Lead and innovate the Loyalty Department at Trafilea, driving substantial growth in our subscription models • Develop strategies that enhance customer retention and maximize subscription revenue • Collaborate effectively with cross-functional teams to create compelling, value-driven subscription offerings • Champion a culture of data-driven experimentation within the Loyalty team • Foster a dynamic team environment that thrives on innovation • Define strategic roadmaps that integrate marketing, product, and customer experience • Drive cross-functional collaboration with marketing, finance, product, and customer service • Develop and refine subscription products, ensuring usability and customer value • Leverage customer data and insights to innovate and validate new features • Own KPIs and analytics, implementing robust metrics and reporting on subscription health • Champion exceptional customer experiences and build a high-performance team • Manage key initiatives, OKRs, budgets, and timelines while fostering innovation.
Job Requirements
- Proven expertise in loyalty and subscription management with 6+ years in Product roles (ideally in e-commerce)
- Customer retention strategist with experience designing and executing initiatives that reduce churn, increase engagement, and maximize customer lifetime value
- Data-driven decision maker, highly skilled in analytics and interpretation, translating customer insights into actionable strategies and measurable results
- Strong background in CRO, including A/B testing, user segmentation, and targeted campaigns to improve conversion and engagement metrics
- Agile leader with experience guiding cross-functional teams, managing complex projects, and ensuring responsiveness in dynamic environments
- Proficient in tools and technologies relevant to subscriptions and loyalty programs (CRM, marketing automation, customer data platforms)
- Inspirational leader and team builder, fostering collaboration, mentoring talent, and driving continuous improvement across teams.
Benefits
- 100% Remote
- USD competitive salary
- Paid time off
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