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Program Operations Coordinator

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

5 days ago

Salary

₱40K - ₱80K / month

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Program Operations Coordinator

TechnologyAdvice

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution • Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met • Track operating costs and margins, providing periodic updates to leadership • Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details • Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements • Maintain documentation around program requirements, handoffs, workflows, and recurring processes • Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility • Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized • Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations • Maintain organized records of quote assumptions, requirements, approvals, and handoff details • Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution • Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication • Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement • Aggregate, reconcile, and report monthly billing data for active external relationships • Collaborate with Finance and other stakeholders to support accurate and timely invoicing • Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality • Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance • Serve as a primary point of contact for internal teams and external partners on assigned programs • Provide timely updates, recommendations, and risk alerts to stakeholders • Communicate clearly across teams by translating program details into actionable updates • Document decisions, clarify ownership, and follow up on open items • Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps • Support onboarding for new external relationships, ensuring a smooth transition into active programs • Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place • Build and maintain strong working relationships with program stakeholders • Identify and address potential issues early to avoid disruptions • Help improve onboarding documentation, templates, and repeatable workflows • Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement • Recommend practical improvements that support scalability, delivery quality, and margin growth • Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes • Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work • Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Job Requirements

  • Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
  • Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
  • Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
  • High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
  • Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
  • Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
  • Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
  • Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
  • Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
  • Must have a working laptop/pc and internet and back-up connection
  • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
  • Remote-First Culture: Work from the comfort of your home.
  • Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
  • Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
  • Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
  • De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
  • Wellness Perks: Access the Headspace app to support your well-being.
  • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

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