Strategy. Execution. Impact.
ServiceNow Engagement Manager
Location
Ohio
Posted
11 days ago
Salary
$105K - $115K / year
Seniority
Senior
Job Description
ServiceNow Engagement Manager
Myriad360
• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer • Prepares and executes workshops • Promotes process standardization and efficiencies • Determines and documents detailed requirements • Designs process solutions • Provides advisory and implementation services and solutions • Configures the platform and applications • Trains, enables, and/or educates the client on the solution • Provides post go-live support • Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities
Job Requirements
- 3–5 years of hands-on experience with the ServiceNow platform
- Experience leading or guiding ServiceNow implementations using Agile methodologies
- Strong experience with ITSM and ITOM
- Experience delivering ServiceNow integrations with external systems
- Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
- Proven ability to manage stakeholders and drive accountability through project completion
- Experience working within an Agile delivery model, including requirements gathering, development, and testing
- Engagement management experience, including planning, reporting, delivery, and project closure
- Strong consultative approach with the ability to communicate business process improvements clearly and effectively
- Prior experience working within IT Operations outside of ServiceNow-specific roles
- Solid business analysis skills, including translating business needs into technical solutions
- Working knowledge of ITIL / ITSM / SACM concepts and best practices
- ServiceNow Foundational Certifications (CSA and/or CAD)
- ServiceNow Implementation Certifications (CIS)
- ServiceNow Sales Accreditations
Benefits
- Company-subsidized medical benefits
- Dental and vision coverage offered
- 17 PTO days
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered
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