• Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives • Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability • Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities • Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows • Lead platform licensing strategy, entitlement optimization, and vendor relationship management • Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture) • Manage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changes • Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression • Ensure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices

Role Description Responsible for the design, development, implementation, configuration, and configuration of ServiceNow applications and platform features. Collaborates with stakeholders to gather requirements, develop solutions, and ensure the ServiceNow applications and platform meet the organization’s needs. Qualifications - Minimum of 3 years of experience as a ServiceNow Developer. - Experience with ServiceNow Glide API, REST API, and SOAP API integrations. - Proven experience in designing, developing, and implementing solutions within the ServiceNow platform, with a strong focus on ITSM (IT Service Management) and ITOM (IT Operations Management) suites. - Hands-on experience with IRM (Integrated Risk Management) modules, including Governance, Risk, and Compliance (GRC), Vendor Risk Management, and Security Incident Response is preferred. - Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management, preferred. - Experience with ServiceNow Service Portal development is preferred. - Experience in a hospital or healthcare setting is preferred. Requirements - Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required. - Proficiency in JavaScript, AngularJS (or similar frameworks), HTML, CSS, and other web technologies relevant to ServiceNow development. - Familiarity with ITIL framework and its application within ServiceNow. - Knowledge of scripting languages such as PowerShell or Python for automation tasks, preferred. - Experience in a hospital or healthcare setting is preferred. Special Skills - Solid understanding of ServiceNow best practices and platform capabilities. - Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. - Excellent communication and interpersonal skills with the ability to effectively collaborate with technical and non-technical stakeholders. - Ability to work independently and as part of a team in a fast-paced healthcare environment. - Customer focused, Action oriented, Resourceful, Ensures accountability, Drives results, Strong communication skills, Plans and aligns, Instills trust, Team player, Tech savviness, Communication skills, Focus, Organizational skills, Strong work Ethic. Licensure - ServiceNow Certified System Administrator (CSA) certification required. - ServiceNow Certified Application Developer (CAD) certification, preferred. - ServiceNow Certified Implementation Specialist (CIS) certification in one or more relevant areas (e.g., ITSM, ITOM, IRM) is preferred. Benefits - Pay is expected to be between: (expressed as hourly) $37.95 - $64.92. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. - Paid time off. - Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities. - Academic Partnership with the Medical College of Wisconsin. - Referral bonuses. - Retirement plan - 403b. - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics. - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available.

• Lead and support ServiceNow platform initiatives across multiple business functions. • Drive requirements lifecycle from discovery through validation. • Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements. • Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities. • Translate business requirements into detailed user stories, functional specifications, and acceptance criteria. • Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience. • Support backlog management, prioritization, and requirements traceability. • Own end-to-end project delivery across multiple concurrent workstreams. • Develop and maintain project plans, schedules, milestones, risk registers, and status reports. • Facilitate Agile ceremonies, stakeholder meetings, and governance reviews.

• Provide daily support of ServiceNow including incident management, change management, and service catalog tasks • Create and maintain user roles and user access in ServiceNow • Comply with OLA’s, systems development standards, procedures, guidelines, priorities, and schedules • Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or defect resolution for ServiceNow • Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades, and general maintenance of ServiceNow • Collaborate with service managers to determine ServiceNow customer objectives • Research systems and/or programs to determine causes of failure or poor operational performance • Follow documentation to implement integrations and other solutions • Assist with other innovative technology projects within the Applications team • Coordinate and implement requirements using ServiceNow low-code or no-code functionality • Other duties as assigned