Ares Enterprise, LLC

• Design, develop, configure, and maintain complex ServiceNow applications and enterprise solutions. • Lead technical implementation efforts for Project MOSS within the ARL DBO environment. • Design scalable ServiceNow architectures that align with government requirements and platform best practices. • Develop advanced functionality using JavaScript, GlideScript, Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and REST/SOAP APIs. • Lead development of custom ServiceNow applications utilizing App Engine Studio and low-code capabilities. • Design and implement integrations between ServiceNow and enterprise applications. • Analyze customer requirements and translate them into technical designs and implementation strategies. • Perform code reviews and establish development standards and best practices. • Mentor junior and mid-level ServiceNow developers. • Troubleshoot complex platform issues and recommend long-term solutions. • Participate in architecture reviews, technical planning sessions, and Agile ceremonies. • Develop technical documentation, design documents, deployment plans, and operational procedures. • Support platform upgrades, release management, testing, and production deployments. • Ensure solutions comply with cybersecurity requirements, government policies, and ServiceNow development standards. • Collaborate with infrastructure, cybersecurity, cloud, and application teams to deliver integrated enterprise solutions. • Identify opportunities to improve automation, operational efficiency, and platform performance.

• Manage overall contract performance and service delivery. • Serve as primary liaison between USDA and contractor leadership. • Oversee staffing, schedules, budgets, and contract deliverables. • Conduct status meetings and executive briefings. • Monitor contract risks and implement corrective actions. • Ensure compliance with contract requirements, SLAs, and federal regulations. • Review and approve project plans, reports, and deliverables. • Manage subcontractor performance when applicable.

• Shape, create, and maintain the client's ServiceNow platform. • Collaborate with teams to understand business needs and convert them into technical solutions. • Lead the customization and development of ServiceNow applications, including Incident Management, Change Management, Problem Management, and Service Catalog. • Craft and enhance applications using platforms like ServiceNow, SharePoint Online, Power Apps/Power Automate, Salesforce, and Tableau. • Partner with Product Owners, the Platform Architect, and Business Analysts to strategize optimal implementation approaches. • Develop, conduct, and document test cases for newly developed functionality. • Leverage expertise in standard ARL development environment tools, such as Jira and GitLab. • Undertake tasks related to maintaining business system applications with respect to the Risk Management Framework. • Manage source code, scripts, diagrams, and documentation for systems under management. • Lead and mentor a team of ServiceNow Developers.

• Work with Headquarters staff and other employees to improve the ability to perform core business development operations and mission support • Perform qualitative and quantitative research and data gathering and identify key themes, trends, and opportunities from complex data sets • Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas • Work with leadership to plan and coordinate the implementation of business plans and the penetration of new markets • Capture, synthesize, and summarize key points from interviews, focus groups, and internal meetings, translating insights into draft deliverables and products • Develop Microsoft PowerPoint briefings and Excel spreadsheets to support project execution and completion • Edit, standardize, and revise material prepared by other staff members • Incorporate section reviews from other team members and resolve conflicts quickly • Conduct high-level research for contract opportunities via personnel interviews and web/CRM searches • Meet deadlines, adhere to project plans, ensure any conflicts are brought to the attention of the management team, multi-task, and work on several projects simultaneously • Maintain quality results by using templates; follow proposal-writing standards including readability, consistency, tone, and maintain proposal support databases • Excellent writing skills, including understanding of grammatical rules, punctuation, sentence structure, and active/passive voice

• Design, develop, and maintain the ServiceNow platform aligning with business needs. • Lead the architectural design of the ServiceNow platform for performance and scalability. • Collaborate with stakeholders to gather requirements and implement solutions. • Monitor and optimize ServiceNow performance, addressing issues proactively. • Lead implementation of various ServiceNow solutions, ensuring documentation for transparency.

• Shape, create, and maintain ServiceNow platform. • Collaborate with teams to understand business needs and technical solutions. • Lead customization and development of ServiceNow applications. • Craft and enhance applications using Development Platforms like ServiceNow, SharePoint Online, Power Apps, Salesforce, and Tableau. • Partner with Product Owners, Platform Architect, and Business Analysts. • Develop, conduct, and document test cases for new functionality. • Utilize standard ARL development tools like Jira and GitLab. • Lead and mentor ServiceNow Developers. • Maintain business system applications and software capabilities. • Ensure compliance with Risk Management Framework and execute unit/regression tests. • Manage source code, scripts, diagrams, and documentation for systems.

• Provides specialized advisory support to program leadership and government stakeholders by delivering deep domain expertise aligned with contract mission objectives. • Operates in a part-time consulting capacity, providing targeted guidance, technical insight, and strategic recommendations to support program execution and mission success. • Collaborates with program managers, technical leads, and government representatives to evaluate program activities, review technical approaches, and recommend improvements that enhance operational effectiveness and service delivery. • Assists in interpreting government requirements, advising on technical or operational challenges, and identifying opportunities to implement best practices or innovative solutions. • May participate in program reviews, technical discussions, architecture assessments, and strategic planning sessions to help ensure that solutions align with mission objectives, applicable policies, and industry standards. • Reviews technical documentation, provides expert recommendations on complex issues, and supports program leadership with specialized expertise when needed.

• Support the design, discovery, and implementation of enterprise data platforms that enable advanced analytics and operational workflows. • Lead the development of a centralized data storefront and enterprise analytics ecosystem. • Integrate enterprise data into operational workflows. • Develop and maintain scalable data architectures, pipelines, and data integration frameworks. • Integrate multiple structured and unstructured data sources from enterprise systems, operational databases, and external platforms. • Ensure data architectures support data governance, lineage, quality monitoring, and enterprise data management standards. • Lead technical discovery sessions with mission and business stakeholders to identify data sources, use cases, and operational requirements. • Develop analytics dashboards, operational insights, and data products supporting leadership decision-making. • Provide technical leadership in data architecture design and integration strategies.

• Support the design, development, modernization, and sustainment of government websites, enterprise portals, and mission applications. • Collaborate closely with product owners, developers, cybersecurity teams, and mission stakeholders. • Apply user-centered design (UCD) methodologies and UX frameworks to ensure solutions are usable, intuitive, and aligned with mission objectives. • Develop information architecture, interaction design, wireframes, prototypes, and high-fidelity UI designs. • Ensure compliance with Section 508 accessibility standards, DoD cybersecurity requirements, and enterprise architecture constraints. • Conduct product kick-off meetings for new and existing products. • Facilitate discovery activities, including user and stakeholder interviews, business process reviews, and content audits. • Develop and maintain product plans and roadmaps outlining prioritized epics and user stories.

• Lead the design, engineering, and sustainment of enterprise digital solutions. • Provide technical leadership across design systems, AI-enabled product innovation, analytics, and DevSecOps implementation. • Establish enterprise standards, modernize legacy systems, and deliver secure, maintainable, user-centered capabilities. • Employ agile methodologies to support the full product lifecycle across enterprise platforms. • Participate in discovery, requirements refinement, technical design, development, testing, deployment, and continuous improvement. • Design and implement AI-enabled features within Government-approved environments. • Implement analytics frameworks to measure user adoption, application performance, system reliability, and mission outcomes. • Architect and maintain secure DevSecOps pipelines across all environments.