Adaptability. Reliability. Excellence. Synergy
Mid Level ServiceNow Developer – Active – Secret Clearance
Location
United States
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Mid Level ServiceNow Developer – Active – Secret Clearance
Ares Enterprise, LLC
• Shape, create, and maintain the client's ServiceNow platform. • Collaborate with teams to understand business needs and convert them into technical solutions. • Lead the customization and development of ServiceNow applications, including Incident Management, Change Management, Problem Management, and Service Catalog. • Craft and enhance applications using platforms like ServiceNow, SharePoint Online, Power Apps/Power Automate, Salesforce, and Tableau. • Partner with Product Owners, the Platform Architect, and Business Analysts to strategize optimal implementation approaches. • Develop, conduct, and document test cases for newly developed functionality. • Leverage expertise in standard ARL development environment tools, such as Jira and GitLab. • Undertake tasks related to maintaining business system applications with respect to the Risk Management Framework. • Manage source code, scripts, diagrams, and documentation for systems under management. • Lead and mentor a team of ServiceNow Developers.
Job Requirements
- Must be a US Citizen.
- Required to pass a background check and obtain and hold a DoD clearance.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as a ServiceNow Developer with hands-on development experience.
- Minimum: ServiceNow Certified Systems Administrator (CSA)
- Preferred: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
- Proficiency in JavaScript, GlideScript, and other ServiceNow scripting languages.
- Strong knowledge of ServiceNow platform components, including Service Catalog, Incident Management, Change Management, and Service Portal.
- Experience with ServiceNow integration, including REST and SOAP APIs.
- Solid understanding of ITIL processes and best practices.
- Excellent problem-solving skills and the ability to work independently or as part of a team.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Detail-oriented, organized, and able to prioritize and manage multiple tasks simultaneously.
Benefits
- Fully Remote
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• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance. • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. • Develop and implement best practices for ServiceNow governance, security, and optimization. • Ensure seamless integration of ServiceNow with other enterprise applications and systems. • Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance. • Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements. • Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.
• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities • Develop and implement best practices for ServiceNow governance, security, and optimization • Ensure seamless integration of ServiceNow with other enterprise applications and systems • Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance • Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements • Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support
Role Description Wir suchen einen ServiceNow Architect, für einen Kunden mit zentraler ServiceNow-Plattform, der die strategische und technische Weiterentwicklung der Plattform verantwortet und Governance sicherstellt. - Definition und Sicherstellung von ServiceNow-Architektur- und Governance-Standards (OOB-first) - Bewertung von Anforderungen hinsichtlich Skalierbarkeit, Wartbarkeit und technischer Machbarkeit - Durchführung von Architektur-Reviews und Reduktion technischer Schulden - Beratung von Fachbereichen, IT und Management zu ServiceNow-Themen - Zusammenarbeit mit agilen Entwicklungsteams Qualifications - Mehrjährige Erfahrung in Design und Implementierung von ServiceNow-Lösungen (z. B. ITSM, ITOM, CMDB) - Sehr gutes Verständnis von OOB-Ansätzen, CSDM, JavaScript und Web Services (REST/SOAP) - Fundierte ITIL-Prozesskenntnisse - ServiceNow-Zertifizierungen (CSA, CAD, CIS) von Vorteil - Sehr gute Englischkenntnisse - Souveränes Auftreten in Workshops und Beratungssituationen Benefits - Persönliche Zusatzleistungen, flexibel auf deine Bedürfnisse zugeschnitten – z. B. Jobticket, JobRad, Gympass oder andere Zusatzleistungen, die individuell vereinbart werden können - Flexible Arbeitszeiten, Homeoffice und Workations nach Absprache - Projekte in einem internationalen Umfeld - Eine offene Kommunikationskultur mit flachen Hierarchien und schnellen Entscheidungsprozessen - Unterstützung bei der beruflichen und persönlichen Weiterentwicklung
• Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives • Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability • Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities • Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows • Lead platform licensing strategy, entitlement optimization, and vendor relationship management • Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture) • Manage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changes • Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression • Ensure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices
