• Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team. • Create and manage an annual business unit plan to deliver agreed channel revenue KPI’s and targets and provide reporting as required. • Manage winning customer business relationships that facilitate “best in industry” execution of our categories. • Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your area. • Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits • Promote the entire line of NAPA products and programs to Wholesale Customers • Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis • Identify specific needs of customers and align solutions with NAPA's offerings • Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines • Engage customers and keep them connected through all of NAPA's eSales programs • Perform educational seminars, clinics and presentations on NAPA product lines and services • Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. • Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion. • Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences. • Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment. • Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more. • Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

• Provide essential support for the Field Sales team: addressing inquiries related to sales workflows and product information, and delivering insightful reports to help the Management Team make informed decisions • Review, evaluate, and update current sales processes, implementing market best practices and transforming insights into actionable plans • Collaborate with cross-functional teams to align sales processes with organizational goals • Improve the clarity and accuracy of data in our CRM and maintain process documentation • Conduct market research in new areas to support expansion into new regions • Manage tools licenses and the seamless transition to new instruments • Execute automated outreach campaigns, using platforms like LinkedIn to identify high-potential leads and support the Field Sales team in connecting with them • Support onboarding processes for new sales hires