• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits • Promote the entire line of NAPA products and programs to Wholesale Customers • Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis • Identify specific needs of customers and align solutions with NAPA's offerings • Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines • Engage customers and keep them connected through all of NAPA's eSales programs • Perform educational seminars, clinics and presentations on NAPA product lines and services • Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. • Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion. • Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences. • Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment. • Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more. • Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

• Provide essential support for the Field Sales team: addressing inquiries related to sales workflows and product information, and delivering insightful reports to help the Management Team make informed decisions • Review, evaluate, and update current sales processes, implementing market best practices and transforming insights into actionable plans • Collaborate with cross-functional teams to align sales processes with organizational goals • Improve the clarity and accuracy of data in our CRM and maintain process documentation • Conduct market research in new areas to support expansion into new regions • Manage tools licenses and the seamless transition to new instruments • Execute automated outreach campaigns, using platforms like LinkedIn to identify high-potential leads and support the Field Sales team in connecting with them • Support onboarding processes for new sales hires

• Develop and maintain 100+ grocery retail relationships within assigned territory • Determine the best location within each store for sales of Wonderful products • Rotate and stock all authorized products on store calls • Maintain schematic integrity while re-merchandising projects • Develop and maintain relationships with retailer personnel and supervisors • Sell, up-sell, and maintain retail distribution of authorized products • Accurately record all data-gathering objectives • Execute and monitor company-driven marketing initiatives • Provide chain-specific information and communication daily