• Provide daily support of ServiceNow including incident management, change management, and service catalog tasks • Create and maintain user roles and user access in ServiceNow • Comply with OLA’s, systems development standards, procedures, guidelines, priorities, and schedules • Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or defect resolution for ServiceNow • Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades, and general maintenance of ServiceNow • Collaborate with service managers to determine ServiceNow customer objectives • Research systems and/or programs to determine causes of failure or poor operational performance • Follow documentation to implement integrations and other solutions • Assist with other innovative technology projects within the Applications team • Coordinate and implement requirements using ServiceNow low-code or no-code functionality • Other duties as assigned

Role Description The ServiceNow Developer will be responsible for the development and enhancement of AI Agent products, including: - Technical Design Agents - Configuration (Config) Agent - AI Testing and Quality focused agents Key responsibilities include: - Building ServiceNow agents and platform configuration - Performing peer reviews, smoke testing, and troubleshooting technical issues - Supporting ongoing refinement of agent logic, prompts, and behaviors to improve accuracy, reliability, and usability - Collaborating across EMEA, APAC, and AMS teams in a fast-paced, pilot-driven environment Qualifications - 4-8 years of experience as a ServiceNow Developer - Strong documentation and problem-solving skills - Experience in AI enabled delivery, configuration, testing, and quality practices Requirements - Must have technical/functional skills in ServiceNow development and test support - Ability to collaborate effectively in a global team environment Benefits - Full-time position - Remote work options available

• Develop and configure solutions on the ServiceNow platform • Work on implementing integrations between systems • Support the definition and enforcement of development best practices • Participate in the technical validation of features and deliverables • Contribute to the continuous improvement of the platform's performance and stability • Provide support and evolve ITSM-based processes

• Support the IT Cyber Security Division and other business units by managing procurement processes. • Monitor contract renewals and track expenditures. • Support consultant onboarding activities and provide financial and operational analysis. • Create and process requisitions within PeopleSoft Procurement modules. • Monitor active software licensing and service agreements. • Coordinate with IT leadership, project teams, procurement personnel, and vendors. • Maintain accurate contract records and support compliance with organizational procurement policies. • Assist with vendor engagement activities through ServiceNow Asset and Contract Management. • Track planned versus actual expenditures across technology and cybersecurity initiatives. • Support annual budgeting, forecasting, accrual, and financial reconciliation activities. • Analyze spending trends and identify budget variances. • Generate recurring and ad hoc reports related to procurement activity and departmental budgets.