Manila Recruitment logo
Manila Recruitment

Talent Guaranteed

Homeowner Account Manager

Account ManagerSalesContractRemoteMid LevelTeam 11-50Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

9 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Homeowner Account Manager

Manila Recruitment

• Knowing every owner's property, history, preferences, and current situation • Communicating proactively — owners should hear from us before they have to ask • Tracking every commitment we ever make to them, and making sure none are dropped • Driving the internal team to deliver on those commitments on time and to standard • De-escalating tense moments without losing accuracy or honesty • Producing weekly reports that homeowners actually look forward to reading • Building relationships so strong that referrals and renewals follow naturally

Job Requirements

  • Bachelor’s Degree in any field
  • 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience.
  • Track record of owning client relationships, — not just answering tickets
  • Strong references — who will speak to your ownership, accuracy, and communication
  • Excellent verbal and written English communication skills
  • Strong empathy and ability to handle difficult conversations with calm and professionalism
  • Proven ability to take ownership and drive issues to resolution across multiple stakeholders
  • High attention to detail with a strong focus on accuracy and follow-through
  • Strong references demonstrating accountability, communication, and client relationship management

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