Charlie Health

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources • Present programming information in a thorough and supportive manner to help clients gain access to care • Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns • Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care • Construct provisional mental health diagnoses utilizing DSM-V criteria • Document client information in accordance with regulatory standards using electronic medical record • Assign treatment team members and group schedules while informing staff of new admissions • Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake • Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission • Looking to cover the following shifts to meet the schedules and needs of our clients: Mornings and Afternoons, Afternoons and Evenings, Weekends encouraged, and will consider alternative availability on individual basis • Work authorized in the United States and native or bilingual English proficiency

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources • Present programming information in a thorough and supportive manner to help clients gain access to care • Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns • Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care • Construct provisional mental health diagnoses utilizing DSM-V criteria • Document client information in accordance with regulatory standards using electronic medical record • Assign treatment team members and group schedules while informing staff of new admissions • Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake • Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission • Looking to cover the following shifts to meet the schedules and needs of our clients: • Mornings and Afternoons - Must be available 11am - 7pm MT • Afternoons and Evenings - Must be available 12pm - 8pm MT • Weekends encouraged • Will consider alternative availability on individual basis • Work authorized in the United States and native or bilingual English proficiency • Strong communication and interpersonal skills • Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services • Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources • Present programming information in a thorough and supportive manner to help clients gain access to care • Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns • Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care • Construct provisional mental health diagnoses utilizing DSM-V criteria • Document client information in accordance with regulatory standards using electronic medical record • Assign treatment team members and group schedules while informing staff of new admissions • Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake • Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources • Present programming information in a thorough and supportive manner to help clients gain access to care • Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns • Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care • Construct provisional mental health diagnoses utilizing DSM-V criteria • Document client information in accordance with regulatory standards using electronic medical record • Assign treatment team members and group schedules while informing staff of new admissions • Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake • Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission

• Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources • Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness • Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement • Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment • Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy • Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts • Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards

Role Description Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Community Engagement (CE) team builds and sustains the referral relationships that make that mission possible. As a CE Activator, you'll be on the front lines of that effort: - Running high-volume outbound outreach to healthcare providers and referral sources nationwide. - Qualifying accounts and feeding warm leads to our field-based outreach teams. - This is a phone-first, outbound-heavy inside sales role designed for someone who thrives on volume, moves fast, and takes pride in building something from scratch. Your work directly expands Charlie Health's referral network and determines how many patients we're able to reach. If you're energized by the challenge of opening new doors, building a pipeline from zero, and collaborating closely with field teams to drive real outcomes, this role is for you. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling. Qualifications - Bachelor's degree - 0-1 years of professional experience; no prior sales experience required - we're looking for drive, not a resume - Demonstrated hunger to perform: a history of setting ambitious goals and following through, whether in work, athletics, academics, or other pursuits - Highly motivated self-starter who doesn't need to be pushed to pick up the phone and make things happen - Comfortable with repetition and high volume - you see expectations as a floor, not a ceiling - Strong verbal communicator who can quickly establish credibility and rapport with clinical and administrative contacts - Organized and detail-oriented, with the ability to manage a large account pipeline without dropping the ball - Experience with Salesforce or any CRM is a plus, but not required - Familiarity with the behavioral health provider landscape (mental health, SUD, or related) is a plus - Proficiency in Microsoft Office and Google Suite Requirements - Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources - Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness - Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement - Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment - Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy - Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts - Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards Benefits - Comprehensive benefits to all full-time employees - Target base compensation between $45,000 and $55,000 per year - Performance-based bonus opportunity - Target total cash compensation range, including potential bonus, will be between $55,000 and $65,000 per year

• Manages personnel file activity from “cradle to grave” including assembling, maintaining, and deactivating files as required. • Assure that all regulatory requirements are met including: • Complete background checks at hire and as required, including fingerprinting and state registry checks. • Job descriptions are accurate and present in each file, with all required signatures completed. • Assures all required new employee orientation is complete and documented • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements • Verification of required credentials, education, and experience for all new employees • Documentation of all trainings required by external agencies, both at hire and ongoing • Completion of initial and periodic competency assessments for all client facing staff • Completion of periodic performance reviews for all staff • Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments. • Conducts periodic audits of employee file data for timeliness and completeness. • Maintains strict confidentiality when managing sensitive employee and contractor information. • Escalates issues promptly and with diplomacy and discretion. • Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.

• Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical • Support client-related requests from the Clinical Care team to improve the patient’s experience • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health • Managing client schedule, scheduling and rescheduling appointments • Complete all documentation in a timely and accurate manner • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.

Title: Licensed Mental Health Therapist Location: California, United States Remote Full-time Job Description: Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. MUST HOLD AN INDEPENDENT OR ASSOCIATE LICENSURE IN CALIFORNIA Licenses Accepted: APCC, ASW, AMFT, LCSW, LPCC, LMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an exceptional employee experience. Our Operations team handles all of the administrative complexities, so our clinicians can focus on what they like to do best: providing high-quality mental health care. We also believe clinicians deserve an exceptional compensation and benefits package. Compensation - Full-Time Salary: $70,304-$86,000 - Part-Time Rate: $61-$77/hour - Signing Bonuses! Benefits - 401(k) with matching - Medical, dental, and vision insurance - Wellness stipend - Free online CEUs - Malpractice liability insurance - PTO (vacation, sick time, select federal holidays) - Reimbursement for new license applications - Opportunity for cross-licensure sponsorship (if eligible) - Transparent scheduling- know your schedule ahead of time - Dedicated operational, HR, and IT support - Complimentary yoga sessions - 24/7 Employee Assistance Program The Provider Experience at Charlie Health: - Flexibility: Work from home or anywhere. We are 100% remote! - Consistency: We will make sure to keep your calendar as full as you want it to be. You can expect predictable weekly schedules and steady caseloads - Support: Full-time Admissions & Assessment team so that our talented clinicians can focus on providing exceptional care to our clients. - Collaboration: All clinicians participate in case discussions, allowing you to leverage the expertise of others to develop new skills and perspectives. - Client Relationships: With a maximum of 8 clients in a group, we allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing. - Free CEUs: Ongoing professional development About the Role Charlie Health is hiring a few exceptional Licensed Mental Health Therapists/Counselors to provide remote, telehealth services to our adolescent and young adult clients. We're eager to work with forward-thinking mental health and substance use professionals to enhance our programming and provide the best possible care to our clients. Provide telehealth services to adolescents and young adults in a virtual setting. Positions available as part-time or full-time W-2. - Part-Time: Minimum 12 hours/week; flexible scheduling - Full-Time: 40 hours/week; evening and Saturday availability required About You - Well versed and confident integrating multiple modalities (DBT, CBT, EMDR, MI certification a plus) - Experienced with teens and young adults - Passionate and skilled in group services - Collaborative, creative, and engaging on video - Available evenings to meet client needs - Committed to self-care and addressing the rural mental health crisis Qualifications - Licensed or pre-licensed mental health clinician (all disciplines welcome) - Master's degree in mental health or related field - Experience with youth/young adults highly preferred - Availability between 12-40 hours/week depending on part-time or full-time W2 - Familiar with cloud-based tools (Gmail, Slack, Zoom, Dropbox), EMR, and outcomes software #LI-Remote At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults. Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time.

Title: Mental Health Group Specialist Location: Salem OR United States Job Description: Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are seeking dedicated Master's-level professionals to join our Oregon Clinical Cohort. This is a full-time (W-2), fully remote telehealth position designed for clinicians looking to become experts in high-impact group facilitation. As a Mental Health Group Specialist, you will begin making a difference on day one, working alongside a highly skilled therapy team to deliver psychoeducation, enabling meaningful, real-world change for clients. This role focuses on Group Mastery; you will lead transformative sessions for clients facing complex behavioral and emotional challenges while enjoying the stability of a salaried position and a fixed schedule. Please Note: This role focuses on psychoeducational and skill building facilitation. If you are registered as a CSWA, such hours may be eligible towards your independent licensure, at the discretion of the Board of Licensed Social Workers. For Professional Counselor Associates and MFT Associates: While these hours may not currently count toward clinical licensure in Oregon, the position offers a premium salary and a stable career path for Master's-level professionals or QMHPs looking to gain specialized experience in a high-growth clinical environment. Responsibilities Availability: Group Schedules (All PST) - Mon - Thurs: 10am - 8pm - OR - Tues-Thurs: 10am - 8pm; Friday: 5-8pm; Saturday: 8am - 2pm - Care Delivery: Deliver 28 hours of group facilitation weekly using Charlie Health's evidence-based curriculum. - Curriculum Mastery: Review assigned curriculum prior to group start times and facilitate across various age groups and cohorts (Integrative, Support Staffing, and Wellness Hour). - Engagement: Foster client engagement and group cohesion, encouraging a "camera-on" culture and active participation. - Collaboration: Participate in collaborative Treatment Team meetings (Tuesdays) and Group Supervision (bi-weekly) with Clinical Leadership. - Documentation: Monitor and complete client documentation within a 24-hour timeframe, meeting State and The Joint Commission standards. - Communication: Maintain professional and prompt communication via email and Slack with Primary Therapists, Care Coaches, and staff. Requirements - Education: Master's degree in a mental health or related field (MSW, Clinical Mental Health Counseling, Marriage and Family Therapy, etc.). - Location: Must currently reside in and be legally eligible to work in the state of Oregon. - Experience: Demonstrated proficiency across multiple modalities (DBT, CBT, EMDR, MI) and experience in intensive treatment settings. - Caseload: Ability to work with a diverse population and age ranges from 8-64 - Telehealth Savvy: Ability to facilitate engaging, effective virtual sessions with a reliable high-speed internet connection. - Professionalism: Strong belief in group-based treatment and the ability to maintain appropriate professional boundaries. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #li-remote Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.