Title: Senior Account Manager, Broker Success Location: United States Job Description: Category: Sales and Revenue Job ID: 3025 Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Account Manager, Broker Success at Realtor.com® Are you an expert at relationship building and managing high-value accounts? Are you eager to develop impactful relationships, while securing and retaining revenue? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Account Manager, Broker Success and help change the world of real estate, one home at a time. The Senior Account Manager, Broker Success manages a book of business comprising Realtor.com’s strategic, high-value account relationships. The Senior Account Manager builds long-lasting, mutually-beneficial relationships with their accounts with the goal of helping secure and retain revenue. This is done through developing impactful relationships, working with customers on product knowledge, and effective account management. Senior Account Managers serve as a dedicated consultant, problem-solver, and relationship manager with account stakeholders. You will collaborate with multiple departments and divisions to ensure customer concerns, inquiries, and expectations are communicated and resolved. As a Senior Account Manager, you will serve as a leader and escalation point for the Broker Success department and other Account Managers. You will assist with the coaching and development of staff, and you will contribute to the overall success of the department. Top Reasons to Apply: - Act as a Dedicated Strategic Consultant: Take ownership of a premier book of business, serving as the primary relationship manager, data-driven consultant, and trusted problem-solver for Realtor.com’s highest-value broker accounts. - Mentor and Lead Within the Team: Step into a recognized leadership role where you will actively coach, train, and develop other Account Managers, while serving as a critical escalation point for the Broker Success department. - Drive Data-Backed Customer Success: Use advanced reporting, analytics, and enterprise systems (like Salesforce) to deliver structured insights that maximize product performance, boost agent engagement, and secure revenue retention. What You’ll Do: - Proactively communicate with and manage assigned accounts to encourage their continued engagement with Realtor.com’s products and services. - Develop and sustain strong account relationships through consistent onboarding, coaching, and communication. - Educate accounts on product configurations and best practices to increase product performance, agent engagement, and revenue. - Provide support and guidance to account stakeholders with structured data and reporting to support recommendations for products during renewals and new orders. - Execute effectively towards company initiatives set by leadership and corporate OKRs. - Use data to determine daily priorities and key accounts requiring engagement. - Maintain enterprise systems (i.e. Salesforce, Focus Fire) with accurate contact data, communication logs, and account activity. - Maintain updated knowledge of new company products and services. - Resolve challenging client inquiries, issues, and escalations, using cross-functional teams as needed and preventing additional issues by improving processes. - Identify, troubleshoot and escalate bugs within multiple platforms, including SalesForce, Broker/Office/Agent Dashboards and Focus Fire. - Work on Special Projects as assigned. - Coach, develop, and train other Account Managers. - Serve as a leader and escalation point within Broker Success. What You’ll Bring: - Bachelor’s Degree or equivalent experience. - 5+ years experience managing enterprise-level relationships for a high-growth company. Real estate experience is a plus.. - Excellent verbal and written communication skills. - Proficiency with Microsoft Office and G Suite, with intermediate knowledge of Excel and Sheets. - Friendly and positive personality; able to effectively engage a variety of audiences at all levels of a business. - A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables. - Strong influencer and people leader. - Comfortable presenting to audiences and running customer meetings. How We Work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a U.S.-based, remote role. At Realtor, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect in the listed location. We tailor our offers based on the selected candidate’s experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process. All ranges are location based, ranges for positions in other locations may vary based on the local market. The annual OTE for this position is $95,000 – $110,000 USD. How We Reward You: Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: - Inclusive and Competitive medical, Rx, dental, and vision coverage - Family forming benefits - 13 Paid Holidays - Flexible Time Off - 8 hours of paid Volunteer Time off - Immediate eligibility into Company 401(k) plan with 3.5% company match - Tuition Reimbursement program for degreed and non-degreed programs - 1:1 personalized Financial Planning Sessions - Student Debt Retirement Savings Match program - Free snacks and refreshments in each office location Do the best work of your life at Realtor.com® Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Title: Strategic Account Manager Location: Chicago United States Job Description: Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You will: - Manage a book of 50 Strategic Food & Beverage Sellers - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You have: - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $52—$78 USD Zone B: $48.38—$72.54 USD Zone C: $45.77—$68.62 USD Zone D: $41.62—$62.38 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Title : Public Relations Manager Location: Minneapolis United States Job Description: Position Summary As a Public Relations Manager, you are a core team member who is building your craft by working across a number of different client categories, including agriculture, consumer packaged goods, healthcare, technology and transportation. You execute assigned work with care, communicate proactively and bring a can do attitude to every task. You're hungry to learn, thrive on generating results for clients and are developing the skills, relationships and judgment that will grow your career in PR. You work with guidance from your PR lead and are eager to learn, take feedback and grow into greater independence. Essential Responsibilities - Manage daily assigned workload, completing projects on deadline and on budget; pulls program metrics for client reports, as assigned. - Support successful execution of all assigned work such as media list building and pitching media; contributes to brainstorming and is eager to collaborate cross-functionally. - Research information and resources to include in client work and new business responses as assigned. - Use AI tools (with guidance) for drafting, research, and refinement; applies AI to improve clarity and structure of written materials. - Write first drafts of PR materials; works with PR lead to refine them and produces quality work with minimal errors. - Contribute to agency culture by serving on employee committees and maintaining a genuine commitment to team success. - Perform other duties, such as reporting, as assigned. Education + Experience - 1+ years of agency or related experience in communications or public relations. - Familiarity and experience working on B2B and/or B2C clients. Key Competencies - Work collaboratively, transparently, and respectfully. - Positive attitude. - Demonstrate accountability to deadlines and teammates; builds trust by consistently meeting expectations. - Ask thoughtful questions and seeks feedback; takes direction from the PR lead and uses it as a path toward growth and improvement. Why broadhead? Great work still comes from smart strategy, strong collaboration, and people who genuinely care about the work. But the tools, the timelines, and the playing field are changing fast. We're an independent agency with a deep bench, clients who value ideas that work in the real world, and a team actively building what comes next instead of waiting to see how it shakes out. Compensation Details The salary range for this position is $50,000 - $55,000. Our employees are eligible for a full package of traditional benefits including medical, dental, vision, life, and disability insurance. We are a hybrid work company (3 days/week in-office, 2 days/week remote is a typical week at broadhead) with Paid Time Off, paid holidays, and 401(k) matching. In addition, we provide paid parental leave, performance-based bonuses, employee stipends, and gym access. Employees can receive employer contributions to HSAs, FSAs, and Student Loan Debt Repayment benefits. We are an equal opportunity employer. Candidates must be authorized to work in the United States without current or future employer sponsorship.

Lead and manage client relationships, provide strategic direction for integrated marketing initiatives, oversee daily workflow and execution, and ensure collaboration across stakeholders in complex environments.