• Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps • Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability • Train and educate customers on BioIntelliSense product offerings and value proposition • Provide ongoing support and post-implementation improvement and optimization • Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs • Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally • Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience • Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction • As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

• Provide day-to-day product expertise during the sales process, including directly interfacing with the sales team and prospective customers • Preparation and Presentation of comprehensive platform demonstrations to large enterprises • Conduct deep technical discovery to connect how our fleet management software solution can ameliorate current business pain through value • Detect technical and functional objections from the prospective customer during the sales process, be creative, and find solutions to deliver to the customer • Serve as the market expert on products, competitive landscape, and industry trends across fleet technology solutions to understand how customers navigate day-to-day operations. Lend credibility to the selling process in the fleet space. • Own RFP/RFI’s and serve as a critical collaborator to the pilot process • Strategize along other customer-facing functions (ex. Sales, CS, AM, Support, Enablement, etc.) to prioritize thoughtful feedback in shaping Fleetio’s Product Roadmap (taking into consideration Revenue implications) • Increase knowledge and understanding of solution architectures across the broader sales engineering community • Evangelize Fleetio solutions by telling compelling stories with creativity

• Collaborate Across Partners: Work with external vendors, EMR partners, and hospital IT teams to negotiate technical scope, SLAs, and timelines. Partner daily with internal stakeholders and departmental leaders to align integration strategy with business imperatives. • Drive Support Processes and Technical Operations: Design and operate technical onboarding/go‑live playbooks and post‑launch support models. Define and own SLOs, error budgets, error monitoring, and incident response processes. Lead major incident resolution and root‑cause analysis; implement corrective actions that improve system-wide reliability and efficiency. • Design and Validate Interfaces: Define architecture for HL7, FHIR, and API-based interfaces across EHR platforms (Epic, Cerner, Athena, etc.). Standardize mappings, streamline validation, and maintain configurations to ensure compliance and interoperability at scale. • Ensure Data Quality: Analyze, map, and troubleshoot clinical data to maintain accuracy and integrity across systems. Engineer data quality controls and maintain test plans to ensure scalability across platforms. • Enhance and Optimize Solutions: Partner with product and engineering teams to support live integrations by owning technical integration health measurement, KPIs, and performance visualization. Drive automation for deployment, testing, and monitoring. Continuously drive workflow evolutions to improve reliability across the portfolio. • Serve as Integration SME: Provide expert guidance on EMR connectivity, interface troubleshooting, and best practices for scalable deployment. Represent the technical function on organization‑wide initiatives and communicate complex concepts to non‑technical audiences. • Standardize and Scale: Author and maintain standards, documentation, playbooks, and SOPs that enable efficient, repeatable integrations. Establish change‑management and versioning practices to ensure consistency and auditability across deployments. • Advance Integration Strategy: Co-develop the long-term connectivity roadmap through ownership of technical infrastructure decisions for integration platforms. Evaluate emerging standards with internal stakeholders to ensure alignment with organizational and interoperability goals. • All other duties as assigned

• Work with peer leaders, account teams, and partners to grow OPSWAT business • Assist SEs in managing customer requirements, expectations, and solution buy-in • Ensure SEs are maintaining and delivering high-impact demos • Enforce accountability within CRM tools for POVs • Nurture partner relationships and their technical understanding of OPSWAT • Speak at conferences and seminars • Lead workstreams with cross-functional groups that improve efficiency of SE operations