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CX Performance Analyst, Mid-level
Location
Brazil
Posted
12 days ago
Salary
0
Seniority
Senior
Job Description
CX Performance Analyst, Mid-level
ASAAS
• Analyze operational performance and identify significant deviations that impact efficiency • Build tactical and strategic dashboards for clear visualization of KPIs • Identify bottlenecks and continuous improvement opportunities in the customer support operation • Support area leadership with structured analyses and actionable recommendations • Cross-reference data from different sources to generate a holistic, more complete view of the situation
Job Requirements
- Knowledge of SQL and basic fundamentals of data modeling
- Hands-on experience in data analysis and BI tools (intermediate level)
- Solid understanding of CX metrics and application of statistics to business contexts
- Data storytelling skills to translate numbers into clear narratives
- Strong analytical thinking and critical reasoning
- Proactive profile with excellent organizational skills
- Clear and assertive communication to interact with different teams and leadership
Benefits
- Medical and dental insurance with no co-pay
- Life insurance
- Allowance for medication purchases and fitness activities
- Home office allowance
- Work equipment provided
- Furniture allowance
- 4 free monthly sessions with a therapist or nutritionist
- Flexible meal allowance
- Free meals at headquarters
- Childcare assistance
- Parental support program
- Extended maternity and paternity leave
- In-house training platform
- Education assistance subsidizing 70% of tuition for degree programs and language courses
- Referral bonus for new hires
- Bonus based on annual targets
- Stock options plan
- Day off during your birthday month
- Relaxed work environment with no dress code
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