Flash

• Work closely with development teams to promote secure development practices (Secure Coding). • Support the implementation and evolution of Application Security (AppSec) and DevSecOps initiatives. • Perform security assessments of web applications, APIs, and integrations. • Identify vulnerabilities and assist teams in remediation and risk mitigation. • Participate in security-focused code reviews. • Work with security tools such as SAST, DAST, SCA and vulnerability scanners. • Support the construction of secure pipelines in CI/CD environments. • Help define standards, policies and security best practices for applications. • Participate in initiatives related to security applied to Artificial Intelligence (AI), including data protection, ensuring safe model usage and risk analysis for AI-enabled applications. • Support risk assessments related to the use of generative AI and intelligent automations within the corporate environment. • Collaborate with Engineering, Architecture, Cloud and Information Security teams to strengthen solution security. • Promote security and safe-AI awareness for technical and product teams. • Monitor trends, threats and best practices related to AppSec, DevSecOps and AI security.

• Build and maintain a close, trust-based relationship with clients; • Monitor the development of clients' integrations; • Act as a consultant by understanding client pain points and proposing the best integration flow; • Provide technical support to clients for API integrations when needed; • Collaborate with Sales, Support and Tech teams to ensure a smooth customer experience.

• Criação e otimização de campanhas nas plataformas do Google Ads, LinkedIn, Meta e Bing; - Realização de testes A/B de diferentes tipos, como anúncios, públicos-alvo e landing pages, para identificar as melhores estratégias e promover um aprendizado contínuo; - Apoio na elaboração de plano de mídia mensal; - Acompanhamento diário de resultados para garantir o cumprimento de metas; - Análises de resultados investigativas, com uso do Google Analytics, -dashboards, ferramentas de CRM e plataformas de mídia; - Elaboração de relatórios gerenciais; - Reuniões com veículos de mídia; - Ponto focal de mídia em projetos com diferentes stakeholders; - Acompanhamento da criação para mídia: abertura de briefings, feedback, aprovações etc.; - Relacionamento com outras equipes para acompanhamento de resultados; - Relacionamento com agência de mídia programática (análise do plano de mídia, acompanhamento de resultados, etc)

Title: Service Desk Analyst Location: Austin United States Job Description: Help us change the way the world parks Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Service Desk Analyst! Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Service Desk Analyst will manage remote client support by managing inbound Service calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, advanced troubleshooting, and support of FLASH onsite products, including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other product solutions. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our team, you'll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Austin HQ, Hybrid, in the office Monday, Wednesday, and Thursday. Sunday and Tuesday are Remote. Schedule: Sunday-Thursday, with Sunday hours from 9:00 AM-6:00 PM and Monday-Thursday hours from 7:00 AM-4:00 PM (Friday and Saturday off) Travel: 0% What You'll Do: - Serve as an escalation point for complex technician issues where other troubleshooting has been exhausted. - Make any necessary changes to the site configuration to resolve problems and satisfy client expectations. - Implement customer rates based on Flash standards. - Replicate unexpected behaviors in test environments to identify/validate bugs in Flash software. - Document and assign bug severity based on revenue impact. - Serve as a liaison between Support and Dev teams. - Audit reporting to identify discrepancies and adjust client rates to correct. - Investigate and process refunds on behalf of customers. - Roll out software upgrades as necessary, managing both business standards and proprietary software. - Enter quality information into tickets to appropriately capture data; maintain adherence to Flash Support ticketing policies. - Participate in on-call rotation to provide after-hours support. What You Bring: - Communicate at multiple levels both internally and externally. - Technical understanding and aptitude. - Documentation skills. - Experience in test environments and bug reproduction. - Experience with Support ticketing software. - Thorough knowledge of Windows PC environments and associated components. - Ability to read, write, speak, and understand the English language in a business environment. - Strong organization and communication skills. Reliability, accountability, responsibility, and the ability to work as a team player. Qualifications: - Minimum of four years of client-facing technical support. $55,000.00 - $79,000.00/year - Final salary will be determined based on the candidate's skills and experience level. Competitive Rewards Package includes: - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Paid time off and flexible work environment - Opportunities for professional growth and development Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Routine and Productivity Management: You will be responsible for organizing and planning your prospecting, qualification, and follow-up activities in HubSpot, keeping the CRM up to date and maintaining the discipline required for remote work. • Active Prospecting: Maintain a consistent volume of activities, with a predominance of calls, complemented by emails and WhatsApp. • Consultative, Personalized Approach: Build "rapport" with contacts, creating human connections that facilitate conversation and help overcome resistance. • Objection Handling: Manage common objections, such as "I already have a supplier" or "long-term contracts," using strong arguments about Flash's differentiators and the value of the solution. • Opportunity Prioritization: Prioritize higher-potential leads, focusing on the early hours of the day for high-impact contacts and ensuring effective cold prospecting.

Role Description Join Our Flash Team as a Executive Assistant to the Chief Business Officer! Flash is looking for a Executive Assistant to the Chief Business Officer to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Executive Assistant to the Chief Business Officer is a high-trust partner supporting the Chief Business Officer (CBO) and the broader organization across Real Estate, Marketing, and key cross-functional initiatives. This role extends beyond traditional administrative support, encompassing: - Calendar management - Meeting preparation - Research - Event coordination - Project execution This individual will play a critical role in improving operating velocity, ensuring strong follow-through, and enabling the CBO organization to operate with precision, professionalism, and efficiency in a fast-paced environment. Location: New York, NY - Remote What You'll Do - Executive Support & Calendar Management - Manage the CBO’s calendar with strong judgment around prioritization, sequencing, and meeting readiness - Coordinate internal and external meetings with senior stakeholders, including executives, customers, partners, and investors - Prepare agendas, briefing materials, and background notes for key meetings - Track action items and ensure consistent follow-through across workstreams - Coordinate travel, expenses, and administrative logistics - Support limited personal scheduling to maximize the CBO’s focus on strategic priorities - Operating & Cross-Functional Support - Support day-to-day operating cadence across Real Estate, Marketing, Sales, and other teams - Assist with account research, stakeholder mapping, and meeting preparation for priority initiatives - Organize and maintain documents, trackers, and working files - Help ensure timelines, deliverables, and internal coordination stay on track - Prepare summaries, notes, and materials to keep workstreams moving - Event & External Execution - Support planning and execution of events, conferences, offsites, and executive meetings - Coordinate logistics, materials, scheduling, and attendee management - Partner with internal and external stakeholders to ensure high-quality execution - Support event-related activities before, during, and after events - Project Management & Execution - Drive execution on special projects led by the CBO - Manage multiple parallel workstreams with minimal oversight - Identify risks, gaps, and priorities proactively - Bring structure, organization, and accountability to fast-moving initiatives - Support ad hoc needs to improve responsiveness and reduce operational friction Qualifications - 5+ years of experience in executive support, executive operations, project coordination, or similar role - Experience supporting senior executives in a fast-paced environment - Strong written and verbal communication skills - Proven ability to manage complex scheduling and coordination - Experience working cross-functionally across teams - Comfortable preparing research, briefings, and executive-level materials - Event coordination experience preferred Requirements - Strong calendar and scheduling management across complex, senior-level stakeholders - Proficiency in preparing executive-ready materials, briefings, and communications - Solid project coordination and task tracking capabilities - Experience organizing documentation, trackers, and workflows - Ability to conduct research and synthesize information into clear insights - Experience supporting event logistics and execution Benefits - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Paid time off and flexible work environment - Opportunities for professional growth and development

• Agile Management: Support the organization and workflow of requests across Branding, Content, CRM, Growth, and Design teams. • AI Optimization: Act as an enthusiast for new technologies, proposing and applying AI tools to automate repetitive tasks (such as meeting minutes, agenda summaries, and spreadsheet organization). • Project Control: Update timelines and control dashboards, ensuring nothing falls off the radar. • Documentation and Processes: Record action items during meetings and ensure internal processes are documented and up to date. • Cross-Functional Liaison: Facilitate communication among stakeholders and ensure materials and vendors adhere to planned timelines. • Data & Reports: Assist in building performance reports and executive presentations.

• Customer training and enablement: - Conduct comprehensive trainings on the platform, ensuring customers understand all features of the contracted product; - Prepare training materials, agendas, and resources necessary for onboarding sessions; - Advise customers on best practices and help them become familiar with the platform’s workflows and processes. - Implementation schedule management and execution: - Plan, organize, and monitor each customer’s implementation timeline, ensuring deadlines are met; - Serve as the primary point of contact between the customer, sales, and internal teams to ensure the agreed scope is delivered; - Monitor risks, align expectations, and ensure all key implementation milestones are reached. - New customer portfolio follow-up (60–90 days): - Manage the portfolio of customers in the initial phase, conducting regular follow-ups and check-in meetings; - Track success indicators to ensure engagement, adoption, and ongoing use of the platform; - Identify challenges, propose solutions, and ensure the customer achieves expected results during the ramp-up period; - Work to secure recurring usage and prepare a smooth transition to the Customer Success team.

• Define and communicate the long-term vision for benefits products, translating business strategy into a clear roadmap with strong team buy-in • Lead market research, benchmarking and competitive analysis to identify differentiation opportunities and anticipate movements in the HRTech sector • Influence product decisions beyond your own scope, connecting squads and ensuring a coherent experience across the Flash ecosystem • Serve as a technical and senior reference in strategic discussions with leadership, Product and business areas • Lead deep discovery cycles, customer interviews, data analysis and research to uncover real pain points and high-impact opportunities • Define hypotheses, success metrics and prioritization criteria, balancing customer value, technical effort and business return • Use AI tools as a natural part of the workflow: synthesizing interviews, identifying patterns in usage data, structuring product documents and mapping trade-offs—boosting productivity without sacrificing analytical depth • Run squad rituals (plannings, reviews, dailies) with excellence, raising execution maturity and the team’s delivery velocity • Monitor product KPIs and OKRs, iterate rapidly and promote a data-driven culture of continuous learning • Maintain a holistic view of the Flash ecosystem, understanding how different products connect along the customer journey • Think horizontally, evaluating how product decisions impact the integrity and experience of the entire ecosystem • Develop and evolve PLG (product-led growth) mechanisms that drive organic adoption of the platform. Identify key moments in the HR journey to trigger upsell and cross-sell naturally, without relying on the sales team • Mentor junior and senior PMs, contributing to a high-performance Product team focused on autonomy, methodology and accelerated growth • Raise the organization’s product maturity by ensuring consistency and quality of deliveries • Ensure alignment, visibility and ongoing collaboration with Design, Engineering, Sales, Customer Success and leadership • Communicate decisions and trade-offs clearly to stakeholders at different levels, influencing without formal authority

• Lead high-impact architectural decisions (scalability, performance, and sustainability) • Work across teams to ensure technical consistency • Influence technology strategy alongside leadership • Raise the team's technical level through mentorship and best practices • Define and evolve engineering standards (architecture, quality, observability, security) • Work with metrics (SLIs/SLOs/SLAs) to ensure system health • Promote a data-driven culture and continuous improvement • Foster innovation and experimentation • Disseminate best practices, including strategic use of AI