• Drive new design-win opportunities and provide co-engineering support to achieve production revenue • Leverage deep product portfolio knowledge to accelerate sales in established and emerging robotics markets • Cultivate strategic relationships with OEMs, distributors, and ecosystem partners • Develop compelling product demonstrations and assist in design reviews during customer visits • Analyze technical data to resolve customer issues and provide feedback to internal teams • Achieve annual sales targets of $10M+ through strategic account management • Translate complex technical requirements into actionable business solutions

Role Description The North America Commercial Organization DBS Service Leader is responsible for developing and driving the Danaher Business System (DBS) roadmap in NACO service, driving the use of DBS fundamental and growth tools across all regions in North America. The successful candidate must demonstrate strong communication, problem solving, and process improvement capabilities in a commercial environment. The individual will need to influence and negotiate at all levels of the organization in service, R&D, sales, and other functions. This position reports to the Vice President, North America Service and is part of the Service organization, working remotely in the USA. In this role, you will have the opportunity to: - Drive sustained P&L, CVD, and QDCI improvements aligned to Policy Deployment and Daily Management using DBS tools and standard work. - Develop and execute the NACO service DBS roadmap, including active leadership in Policy Deployment and Daily Management review processes. - Deliver and facilitate DBS training and coaching across all levels, including senior leaders, using internal and external resources. - Lead and sustain kaizen execution, certification processes, and DBS capability development through structured training and MBB progression. - Diagnose operational inefficiencies and implement DBS and AI-enabled analytics solutions to improve workflows and business performance. Qualifications - Bachelor’s degree in Business, Science, Engineering, or related field with 14+ years of relevant experience; Master’s degree preferred. - Demonstrated experience applying DBS, Lean, or Growth tools, including kaizen facilitation, Policy Deployment, and Daily Management systems. - Proven experience training and coaching DBS or Lean tools and leading structured improvement initiatives across functions. - Experience using data analysis tools, metrics, and performance systems to assess business performance and drive decision-making. - Experience working in a continuous improvement or DBS-based environment within a service, commercial, or operations organization. Requirements - Ability to travel – 30% travel, overnight, within North America. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Annual salary range for this role is $155,000 - $175,000. - This job is also eligible for bonus/incentive pay.

Role Description The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you can travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche product lines. You also provide valued service to your laboratory customers in an assigned territory. The Field Engineering Specialist serves as a technical repair, preventive maintenance, and installation specialist for assigned Roche product lines and geographies. - Provides routine technical support to customers on operational and maintenance aspects of system equipment. - Performs on-site service, repair and/or installation of company product(s), including mechanical/system hardware and software, networking/wireless networking. - Serves as customer contact on routine technical and service-related problems. - Receives training and delivers service within the normal scope of the position. - Follows documented practices, policies and procedures in providing repair and installation support. - Diagnoses mechanical, hardware, software and system failure, using established procedures. - Determines the most cost-effective repair/resolution to minimize customer downtime. - Provides analysis, feedback and recommendations on product failure trends and serviceability issues. - Documents all activity in a manner compliant with the company's quality procedures. - Applies some advanced skills to the position or specialization. - May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. - Resolves most questions and problems and refers only the most complex issues to higher levels. - Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. This is a remote, field-based role with up to 30% travel requirements. This role covers a territory that includes the Kansas City metro area, Central and Western Kansas, Wichita, KS, Springfield, MO. The ideal candidate will live in the Kansas City metro area. Qualifications - High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. - 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience. - Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy. - Ability to travel, including some overnight travel, is required. Requirements - 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required. - Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry. - The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential. Benefits - A Company car is provided. - This is a nonexempt position that is eligible for overtime. - Relocation benefits are not available for this job posting. - The expected salary range for this position based on the primary location of Kansas City, KS is between $71,100 - $132,000. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance.

• Perform installations, routine maintenance, and emergency repairs at client locations. • Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes. • Determine necessary parts, repairs and maintenance to resolve machine problems. • Collaborate with the Service Coordinator to provide timely parts quotations and service estimates. • Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment. • Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources. • Submit accurate service reports and track use of stock parts correctly. • Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities. • Complete OEM training as required. • Follow all OSHA standards, machine safety documentation, client and company safety protocols.