Roche

Develop and execute site engagement strategies, build strong relationships with clinical trial sites, manage study challenges, and collaborate with internal teams to ensure successful clinical trial execution and compliance.

Role Description The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you can travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche product lines. You also provide valued service to your laboratory customers in an assigned territory. The Field Engineering Specialist serves as a technical repair, preventive maintenance, and installation specialist for assigned Roche product lines and geographies. - Provides routine technical support to customers on operational and maintenance aspects of system equipment. - Performs on-site service, repair and/or installation of company product(s), including mechanical/system hardware and software, networking/wireless networking. - Serves as customer contact on routine technical and service-related problems. - Receives training and delivers service within the normal scope of the position. - Follows documented practices, policies and procedures in providing repair and installation support. - Diagnoses mechanical, hardware, software and system failure, using established procedures. - Determines the most cost-effective repair/resolution to minimize customer downtime. - Provides analysis, feedback and recommendations on product failure trends and serviceability issues. - Documents all activity in a manner compliant with the company's quality procedures. - Applies some advanced skills to the position or specialization. - May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. - Resolves most questions and problems and refers only the most complex issues to higher levels. - Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. This is a remote, field-based role with up to 30% travel requirements. This role covers a territory that includes the Kansas City metro area, Central and Western Kansas, Wichita, KS, Springfield, MO. The ideal candidate will live in the Kansas City metro area. Qualifications - High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. - 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience. - Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy. - Ability to travel, including some overnight travel, is required. Requirements - 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required. - Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry. - The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential. Benefits - A Company car is provided. - This is a nonexempt position that is eligible for overtime. - Relocation benefits are not available for this job posting. - The expected salary range for this position based on the primary location of Kansas City, KS is between $71,100 - $132,000. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance.

Role Description A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. - Partners with marketing, sales, and training leadership to identify skill gaps and develop targeted training programs that drive sales revenue and market share. - Designs and delivers advanced product and sales training, executes field training across assigned areas, and facilitates business strategy meetings and coaching tool development. - The RDC Trainer/Designer Tissue Sales role enhances team competencies through clinical laboratory sales training programs that align with company values. - Performs needs assessments, designs and delivers curriculum, manages training interventions, and continuously evaluates programs for relevance. - Applies specialized expertise with discretion and latitude, provides strategic direction to leadership, and mentors junior staff while maintaining quality standards. Qualifications - BS/BA in a technical/scientific field or in business/sales or equivalent education. - 5+ years of sales experience in an IVD or related field and/or relevant business experience. Requirements - Strong selling skills demonstrating conscious competency as relates to complex sales (long sales cycle, multiple decision-makers and key financial justification). - Knowledgeable about market dynamics (competition, customer needs and solution based offerings) – with ability to transfer these skills via training and adult learning application methodologies. - Thorough understanding of quality system and external regulations (e.g., ISO standards, FDA requirements, AdvaMed guidelines). - Experience with curriculum development, course design, and training effectiveness. - Strong knowledge of training practices and principles and methods. - Excellent verbal and written communication skills. - Knowledgeable in IVD industry and proven to stay abreast new industry trends. - Strong presentation and meeting management skills. - Excellent problem solving and decision making skills. - Proven stakeholder management skills. - Proven organizational skills. - Self-motivated individual. - Ability to simplify and present complex information to a variety of audiences. Benefits - The expected salary range for this position based on the primary location of Indiana is $109,300 - $202,900 USD annually. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance. - This position also qualifies for the benefits detailed at the link provided below.

Title: Clinical Education Manager Location: Dallas, Texas, United States of America - Fort Worth, Texas, United States of America Job Description: The Position Clinical Education Manager (CEM) - Texoma Ecosystem From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system. The Opportunity: As a Clinical Education Manager (CEM), you bring clinical knowledge and expertise to the assigned franchise sales team. The CEM partners with Ecosystem partners, customers and patients to increase their knowledge and understanding of the assigned GNE brand(s); their benefits and use as these pertain to the relevant therapeutic area/disease state and approved indication(s). - You recommend opportunities to increase account knowledge of GNE brand(s)Provides input into marketing materials - You actively participate in local clinician groups - You provide training and education sessions regarding GNE brand(s) and their approved indication(s). Uses approved training/education materials - You partner with Therapeutic Area Managers in other ways/means by attending periodic account meetings; helping to further increase account knowledge of GNE brand(s) This is a field based role that will cover the Greater Dallas/Fort Worth area up into Oklahoma. It is preferred that candidates live in the area for consideration Relocation Benefits are not available for this role Who you are: - You hold a Bachelor's degree or a Clinical degree (RN, BSN or RT, or PharmD) - You have previous clinical experience directly supporting patients - You have 5+ years of field-based experience in patient services/reimbursement/pharmaceutical - You have strong communication skills including public speaking and presentation experience - You have knowledge and adherence to HIPAA guidelines, FDA requirements, and internal compliance guidelines Preferred Qualifications: - You have clinical experience in the respiratory therapeutic area - You have previous work or sales-specific experience in the pharmaceutical, biotech, or related industry Relocation Benefits are not available for this role This is a remote position. This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business. The expected salary range for this position based on the primary location of Texas is $127,400.00 - $236,600.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below. Benefits Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

• Drive high-impact O2C consulting engagements across commercial affiliates and regions • Act as the primary advisor for regions, affiliates, and senior stakeholders • Drive innovation by engaging affiliates to enhance all enablers • Serve as the face of the Value Stream toward regions and affiliates • Develop market-oriented O2C consulting packages, business cases, and implementation roadmaps • Leverage Customer & Process Insights to monitor performance and recommend improvements • Contribute to the O2C Value Stream Committee to support portfolio prioritization

Role Description This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. As a Field Applications Specialist , you will be a key member of our Customer Support team as the primary scientific and technical representative in Austin, TX for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as: - Application implementation - Operator training - Troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle The Opportunity: - Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations. - Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle. - Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories. - Validate system performance to ensure it meets manufacturer specifications. - Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems. - Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance. - Provide scientific and applications expertise to laboratory stakeholders and medical professionals. - Serve as the customer liaison and collect feedback from customers on product performance, features, and usability. - Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities. - Ensure consistent customer experiences by following Roche protocols and procedures. - Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche’s CRM system. - Complete all administrative duties, such as travel and expense reporting, as required. - Overnight travel within a designated territory, which can range from a specific state to a larger region. Qualifications - Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience. - 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.) Requirements - Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment. - Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay. - Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends. - Diagnose and solve technical problems efficiently and effectively. - Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment. - Effective written/verbal communication skills as well as project and stakeholder management experience. - Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships. - Demonstrated ability to coach and mentor junior staff and lead by example. - Ability to work as a field-based individual contributor with independence and autonomy. Benefits - This is a remote, field-based position. - Overnight travel is expected > 50% of the time, with variations based on business and customer support requirements. - A company car is provided with this position. - No relocation benefits available for this job posting. - The expected salary range for this position based on the primary location of Austin, TX is 63,800.00 - 118,400.00 USD Annual. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance.

Role Description The Core Lab Implementation Consultant demonstrates and positions the end-to-end value of the Roche portfolio of solutions (systems) and Roche Consulting services to our customers. This field-based position creates value by focusing on implementing complex automated laboratory solutions to improve the customers' desired future state. This position partners with customers and internal stakeholders (sales, global Roche Consulting teams, RSN, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts, including: - Collecting and reviewing customer feedback - Refining methods/tools - Performing complex analyses - Recommending solutions This position utilizes a consultative approach and technical expertise to ensure the customer is prepared and the Roche solution is verified to be implemented and deliver expected results. Qualifications - Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline - Experience with process mapping, statistical and reporting tools - 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent, including experience in successfully leading cross-functional teams in driving results Requirements - Verify and validate that the proposed Roche solution still meets or exceeds customers' expected results before Implementation - Provide implementation support to customers and installation teams; collaboratively develop detailed customer installation requirements with customers, Roche Support Network, Workflow Consulting, and other teams - Responsible for identifying opportunities to optimize the implemented Roche solution and collaborating with appropriate Roche partners to take action to accomplish optimization - Collaborate with RC team members to develop metrics that provide data for process measurement; identify indicators for future improvement opportunities; collect data to identify root causes of problems; measure performance against process requirements; align improvement to performance targets - Collaborate with fellow Roche Consulting colleagues to use, refine, and evolve proprietary tools and techniques to generate high-value deliverables, best practices, and methods delivering differentiated, value-creating consulting services and position Roche’s portfolio of solutions - Perform related administrative duties such as creating and submitting expense reports, and status reports and adhere to any additional regulatory requirements Benefits - This is a remote, field-based position - The candidate is willing to travel approximately 75%, including overnight stays. Travel requirements will fluctuate weekly based on business needs - A company car is provided with this position - No relocation benefits available for this job posting - The expected salary range for this position based on the primary location of Indiana is 98,800.00 - 183,400.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law - A discretionary annual bonus may be available based on individual and Company performance

• As a Clinical Education Manager (CEM), you bring clinical knowledge and expertise to the assigned franchise sales team. • The CEM partners with Ecosystem partners, customers and patients to increase their knowledge and understanding of the assigned GNE brand(s) and their benefits and use as these pertain to the relevant therapeutic area/disease state and approved indication(s). • You recommend opportunities to increase account knowledge of GNE brand(s). • You provide training and education sessions regarding GNE brand(s) and their approved indication(s). • You partner with Therapeutic Area Managers by attending periodic account meetings; helping to further increase account knowledge of GNE brand(s).

Role Description The Therapeutic Area Policy team is seeking a strategic, forward-thinking Policy Director to shape the product-level healthcare policy landscape and optimize patient access across a diverse portfolio. Working at the intersection of business and policy strategy for key Genentech therapeutic areas, you will catalyze and collaborate seamlessly across Commercial, Medical, and Government Affairs teams to navigate and influence evolving Medicare, Medicaid, and commercial payer coverage and access policies—ensuring that life-changing innovation successfully reaches the patients who need it most. In this role, your core focus will span: - In-Line Excellence: Leading policy and reimbursement strategy for our world-class Oncology portfolio. - Pipeline Readiness: In partnership with External Affairs, proactively shaping the policy environment for innovative new therapies in emerging areas such as, but not limited to, Alzheimer’s Disease and obesity. - IRA Strategic Leadership: Spearheading cross-functional business impact assessments and driving strategic readiness in response to key drug pricing policies under the Inflation Reduction Act (IRA). Qualifications - Bachelor’s degree. - At least 10 years of relevant post-college healthcare policy experience. - Ability to travel up to 20% of the time. Requirements - Extensive knowledge of federal and state regulatory processes, including Medicare and Medicaid coverage, coding, and payment policies. - Experience in Alzheimer’s Disease, Obesity, and/or Oncology is highly preferred, though not required. - Proven ability to navigate ambiguity and develop creative policy levers. - Advanced ability to synthesize complex policy developments and market access insights. - Ability to lead large cross-functional teams and influence at very senior levels. Benefits - Discretionary annual bonus may be available based on individual and Company performance. - This position qualifies for the benefits detailed at the link provided below.

Role Description This is an excellent opportunity for a Biomedical Scientist or equivalent to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics. This exciting position is part of the Serum Work Area (SWA) within the Regional Customer Support Center (RCSC) UK Hub supporting Clinical chemistry and Immunoassay systems. The Regional Customer Support Centre based in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, Denmark, Finland, Norway, and Sweden. This position is being offered as a remote support role based in Finland, ideally close to the Roche Diagnostics Oy Espoo office, or alternatively an office-based role in the UK, Burgess Hill (where the expectation is to be within a 1-hour commute and be in the office the majority of the time). The role will primarily consist of providing remote assay performance support for our SWA and Near Patient Care (NPC) portfolio of instruments and solutions as well as customer and employee training. The scope of support includes customers and Roche colleagues within the UK, Ireland, Denmark, Finland, Norway, and Sweden. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service. Qualifications - You hold a degree in Biomedical Science or an equivalent scientific field. - You bring practical experience within a diagnostic industry or clinical hospital laboratory environment, with a strong focus on Clinical Chemistry or Immunology. - You possess a troubleshooting mindset, with the ability to approach complex laboratory problems methodically and work under pressure. - You are motivated by exceeding expectations, sharing knowledge and working effectively in a rich, multi-cultural environment. - You are fully fluent in both written and spoken Finnish and English. Requirements - Troubleshoot complex analytical and system issues remotely, delivering swift and effective resolutions to safeguard lab operations. - Conduct high-quality product and technical training for customers and internal colleagues, both remotely and at designated training sites. - Manage and document customer inquiries and complaints diligently, ensuring absolute alignment with our corporate Quality System regulations. - Collaborate closely with cross-functional Field Teams and Sales Managers to elevate customer satisfaction and optimize retention. - Participate actively in data-driven complaint reviews, trend analyses and performance metric tracking to drive continuous service improvement. - Assist commercial teams during tender processes by delivering impactful instrument demonstrations and technical responses. - There will be an intensive initial introduction training for the first six months of the position some of which will be in our European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations. Company Description A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Roche is an Equal Opportunity Employer.