• Customer Engagements and Validation – Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities. • Customer Relationship Management – Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty. • Technical Leadership and Sales Support – Support technical validation aspects of sales opportunities, demonstrating product knowledge to drive successful engagements and technical closure. • Business Development and Revenue Growth – Help drive adoption of PTC CAD solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth. • Trusted Advisor – Provide technical advice based on industry, market, PTC and enterprise transformation knowledge.

• Design and implement mobile security architectures. • Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform. • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution. • Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success. • Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers. • Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback. • Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.

• Develop and Configure Software • Extend API Gateway platform through configuration and development • Build integration for complex systems that address project specifications and guidelines • Develop and maintain infrastructure as code • Write programs that span multiple platforms • Provide input on programming or development standards • Coordinate with others on architectural standards • Coordinate with stakeholders to determine the best integration approach • Maintain Software and Configuration • Review existing programs and modify the application code to create enhancement or develop new programs • Provide support on configurations to stakeholders and customers • Analyze and document requirements; identify risks and solutions that leverage business values • Report missing elements and explain the impacts on subsystems • Recommend changes in development maintenance and system standards • Build Technical Documentation • Write detailed technical documentation for subsystems and identify integration points • Test Code • Perform unit testing and complex debugging • Work with other project team members to resolve problems or issues • Ensure appropriate testing is being completed by the project team • Manage Projects • Work on large, complex projects that require skill and experience in multiple technical environments and process knowledge of a specific business area • Estimate work efforts for backlog management and planning • Assist team in determining technical feasibility and feedback on new product objectives • Partner with all stakeholders, internal and external, to identify potential slippage or inter-team dependencies • Work with other team members to resolve problems or issues • Participate in on-call rotations to support the business • Investigate and resolve incidents according to severity guidelines • Lead troubleshooting calls with customers and internal incident response teams to resolve issues • Ensure appropriate monitoring is in place to proactively identify issues

• Lead solution strategy and planning across Product, Sales, and Engineering to align solution architecture with customer outcomes and enable scalable, coordinated execution. • Act as a trusted technical advisor, guiding customers through real-time application development and identifying opportunities to expand their use of PubNub’s platform. • Develop tailored solutions and architectures for enterprise use cases, ensuring seamless integration, scalability, and rapid time-to-market. • Provide hands-on implementation guidance and best practices for PubNub’s SDKs, APIs, and platform components. • Define and document scalable architecture patterns that can be reused across strategic accounts, regions, and verticals. • Conduct customer workshops, internal knowledge-sharing sessions, and contribute to solution documentation to support technical adoption and long-term success.