• Take ownership of CRM hygiene by standardizing data entry, managing deal stage progression, and ensuring forecasting accuracy. • Serve as the primary escalation point for deal-desk operations, effectively removing obstacles from the quoting, contracting, and closing processes. • Design and facilitate the account planning cadence. Provide Account Executives with historical data, whitespace analysis, and structured frameworks to optimize territory yield. • Develop and maintain live dashboards that monitor core sales metrics, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), win rates, and sales cycle velocity. • Conduct ongoing variance analysis on the sales funnel to identify drop-off points and propose structural interventions. • Collaborate with Go-To-Market leadership to define territory carving, quota setting, and compensation plan mechanics. • Oversee the complete lifecycle of sales collateral, including pitch decks, case studies, and one-pagers. Ensure that the sales team has immediate access to the most current and effective materials. • Coordinate onboarding for new representatives and provide continuous training on product updates, competitor positioning, and objection-handling frameworks. • Act as the primary liaison connecting Sales with Marketing, Product, and Finance to ensure consistent messaging, accurate billing, and seamless product feedback loops. • Audit, maintain, and optimize the Go-To-Market software stack (CRM, outreach sequencing, data enrichment tools) to maximize adoption and return on investment.

• Assist the Head of Sales Nordics and sales team in various capacities. • Prepare, analyze, and present data and insights to facilitate decision-making processes. • Proactively provide the sales team with data, insights, research, and presentations. • Conduct market and prospect-based research. • Develop and enhance existing sales tools. • Conduct CRM audits, including preparing and generating reports on current sales activity. • Collaborate with marketing and other departments to enhance sales efficiency. • Develop and maintain the client case study program.

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. The Sales Enablement Manager will serve as the central coaching, performance, and process-improvement leader for a dynamic sales organization. The Sales Enablement Manager is responsible for increasing conversion rates, improving sales consistency, and elevating both inside and outside sales representatives through structured coaching, quality assurance, training programs, and ongoing enablement initiatives. This is a highly hands-on role requiring someone who is operationally strong, people-oriented, and deeply experienced in coaching sales teams within fast-paced, lead-driven environments. Location: Fully Remote (Work from Home) | To be confirmed with candidate Key Responsibilities - Sales Coaching & Performance Development - Conduct regular one-on-one and group coaching sessions with both inside and outside sales representatives. - Review sales calls, customer interactions, and performance metrics to identify improvement opportunities. - Provide structured, actionable feedback focused on objection handling, closing techniques, urgency creation, and customer communication. - Drive improvements in close rates, appointment conversion rates, and overall sales consistency across the team. - Sales QA & Call Review - Implement and manage a quality assurance process for inbound and outbound customer interactions. - Review recorded calls and deliver targeted coaching feedback to individual team members. - Identify trends, recurring objections, and process inefficiencies impacting conversion rates. - Establish performance benchmarks and hold the team accountable to defined standards. - Training & Onboarding - Develop onboarding programs and ongoing training materials for new and existing sales team members. - Create SOPs, scripts, sales frameworks, and enablement resources that support day-to-day sales execution. - Facilitate roleplay sessions, mock sales calls, and training workshops to build confidence and sharpen skills. - Ensure all sales representatives are aligned on company messaging, service offerings, and standardized sales processes. - Process Improvement & Sales Operations - Collaborate with leadership to optimize lead handling workflows, follow-up systems, and pipeline management. - Identify operational bottlenecks impacting speed-to-lead or overall conversion performance. - Support leadership with KPI tracking, performance reporting, and data-driven decision-making. - Help refine lead routing and sales reporting to improve visibility across the organization. - Team Collaboration & Leadership Support - Act as a trusted mentor and resource for the sales team, fostering a high-performance, accountability-driven culture. - Partner closely with leadership to align sales enablement initiatives with broader business goals. - Bridge communication and collaboration between inside and outside sales teams to promote consistency and cohesion. Qualifications - 3+ years of experience in sales leadership, sales enablement, sales training, or sales management roles. - Proven track record of coaching sales teams and measurably improving conversion performance. - Experience working in inbound lead environments and high-volume sales processes. - Background in home services, HVAC, roofing, plumbing, pest control, or other local service-based industries is highly preferred. - Demonstrated experience implementing QA frameworks and conducting structured call reviews. - Familiarity with CRMs, sales tracking systems, and performance reporting tools. Requirements - Deep understanding of sales psychology, objection handling, and consultative sales methodologies. - Ability to analyze sales metrics and translate data into targeted coaching opportunities. - Strong organizational skills with the ability to manage multiple coaching and training initiatives simultaneously. - Experienced in creating SOPs, training documentation, scripts, and sales process improvement materials. - Proactive and performance-driven mindset with a bias toward measurable outcomes. - Strong leadership presence with the ability to earn team trust and drive buy-in across diverse sales personalities. - Excellent coaching and feedback skills - constructive, clear, and accountability-focused. - Operationally minded with a focus on systems, consistency, and scalable improvement. - Comfortable and effective in fast-paced, growth-oriented environments. What Success Looks Like - Improved close rates across both inside and outside sales teams. - Increased consistency in sales execution and customer interactions throughout the organization. - Stronger accountability and performance visibility across the entire sales organization. - Improved onboarding experience and faster ramp-up process for new sales hires. - Positive feedback from leadership and sales representatives regarding coaching effectiveness and support quality. - Clear, measurable improvements in lead handling, follow-up processes, and key sales KPIs. Opportunity This is a high-impact leadership opportunity for a seasoned sales enablement professional ready to make a meaningful difference inside a growing home services company that already has strong lead flow and an established sales foundation. The Sales Enablement Manager will have direct influence over revenue performance, team culture, and the systems that power sustainable growth - working hand-in-hand with leadership in a collaborative, results-oriented environment. If you are passionate about developing people, engineering better processes, and building high-performing sales teams, this role offers the visibility, autonomy, and growth potential to do exactly that. Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

• Own the full bidirectional content loop: convert product strategy, PMM output, and competitive intelligence into field-ready playbooks and stage-mapped sales content, and close the loop back to PMM with structured field feedback on what landed and what didn't. • Report on enablement quality: did the messaging resonate with the audience? Capture field feedback, anecdotally and through data, and surface it systematically back to PMM. • Maintain centralized, versioned content repositories with clear ownership, refresh cadences, and expiration standards. • Keep pace with Docker's rapidly evolving product strategy and AI governance motion: the field needs content that reflects where the business is today, while also being forward-thinking. • Build and own a content and certification framework for the channel ecosystem, ensuring partners have the product fluency, messaging alignment, and sales readiness to represent Docker effectively in the field. •Partner closely with PMM to prioritize and sequence content development, ensuring enablement is running a deliberate roadmap aligned to business priorities, not reacting to an ad hoc request queue. • Act as the conduit between what the field is experiencing in the trenches and what the data shows about performance, patterns, and gaps. • Synthesize qualitative field feedback (what reps are hearing, what's stalling deals, what messaging isn't sticking) with quantitative signals (ramp, conversion, attainment) to set enablement priorities. • Bring that synthesis to PMM, product leadership, and sales leadership in a form that drives decisions, not just informs them. • Define and own the common language used for pipeline inspection, deal qualification, and forecast methodology across the global sales organization. • Ensure MEDDPICC and Command of the Message are embedded into how reps think and how managers inspect, not just how they are trained. • Build enablement infrastructure that connects sales stage definitions to the field's working vocabulary. • Design and deploy structured programs to build consistency in how front-line managers inspect pipeline, coach reps, and develop talent. • Make manager enablement a first-class investment, not an afterthought left to individual discretion. • Partner with sales leadership to establish shared coaching standards and cadences across regions. • Own ramp time and time-to-productivity as primary success metrics vs. basing success on training completion rates. Evaluate and determine the most effective delivery model and content architecture, whether live sessions, self-serve resources, or a blended approach. assess what exists today in tools like MindTickle and The Current for impact and currency, and build a system where the right content reaches the right person at the right moment in their development. • Deliver world-class onboarding for every function. Build a holistic new hire experience that doesn't end at onboarding. Connect initial training to Command of the Message and Docker’s structured career progression framework, with development milestones that evolve by tenure and role, including integration with the Docker Career Acceleration Program (CAP). • Move fast: onboarding programs should be sharp and continuously improving, not perpetually in progress. • Design content and certification programs for new hire enablement, CoM, and CAP in a way that is structured and self-contained, so when sales leadership is needed to contribute, the ask is specific, time-bounded, and worth their investment. • Build a data-driven enablement function with KPIs tied to business outcomes: ramp time, quota attainment, win rates, stage conversion, and productivity. • Establish a culture of accountability, for the enablement team and for the field, where impact is visible and programs are continuously improved based on evidence. • Report to sales leadership and the VP of Revenue Operations with the credibility and data to influence decisions. • Operate as a genuine business partner to sales leadership – assertive, direct, and willing to challenge the field and functional partners when standards are not being met. • Embed enablement into key sales moments: pipeline reviews, QBRs, deal strategy sessions, product launches, and territory changes. • Hold field leadership accountable to the standards, frameworks, and inspection disciplines that enablement puts in place, and ensure those standards are maintained.