TrustYou

• Design conversion-critical pages and templates for the website (BOFU sales pages, pricing, demo flows) • Build and ship sales enablement materials — battle cards, one-pagers, decks, pitch materials • Lead short-form video production for the marketing team (editing, storyboarding, some direction) • Maintain and extend the TrustYou brand system in Figma — component libraries, design tokens, reusable templates • Use Claude, Gemini, Midjourney, and similar AI tools to automate routine design work — freeing you for the creative and strategic moments that matter • Work directly with the outbound team on creative for paid ads and outbound campaigns • Support EMEA event collateral as needed (banners, booth materials, event one-pagers)

• Own the WordPress → HubSpot CMS migration end-to-end — redirect strategy, URL architecture, link-equity preservation, technical QA, post-launch monitoring • Design and implement schema markup and structured data to maximize visibility in both Google SERPs and LLM answer engines • Define and execute our AEO (Answer Engine Optimization) strategy — structure content so Perplexity, ChatGPT, and Claude cite TrustYou as the authoritative source for hospitality software • Optimize Core Web Vitals, site architecture, internal linking, sitemap, and robots.txt management • Maintain and extend HubSpot CMS modules, templates, and theme tokens, building on the 2026 modular brand system • Build measurement infrastructure in GA4 + Looker that connects technical SEO performance to pipeline and revenue • Work with Claude AI agents for content generation, technical audits, and schema generation — we expect you to leverage AI to multiply your output • Edit and direct SEO content production, partnering with marketing leadership on editorial calendar • Run targeted CRO and A/B testing on conversion-critical pages (pricing, demo request, content-gated assets)

• Build the sales narrative. Translate marketing assets (decks, launches, one-pagers, campaigns) into seller-ready sales narratives, pitch flows, and talk tracks. • Train our sellers. Design and deliver training on sales psychology, discovery, objection handling, and MEDDIC-style qualification — both live and async. • Run the content engine. Own and continuously improve the enablement content library, Salesforce-linked playbooks, and onboarding tracks for new hires. • Co-present the weekly Sales Deep Dive. Help present and co-present our weekly Sales Deep Dives to the global commercial team — product updates, competitive intel, customer stories, and narrative refreshes. This is a recurring, high-visibility stage that builds the presentation muscle this role needs. • Partner with Marketing. Work hand-in-hand with Product Marketing on every launch so sellers are ready on day one — not week six. • Measure and improve. Track what's working — ramp time, content usage, win rate by play — and use it to sharpen the next training cycle. • Get in the room. Grow into a seller-facing partner: join Account Executives on live customer calls, present TrustYou's story to prospects, and run product demos alongside the sales team.

Role Description As Junior Sales Enablement Manager, you will sit at the bridge between Marketing, Product, and Sales. Your job is to take what Marketing creates — launches, decks, one-pagers, campaigns — and turn it into the story a seller actually walks into a meeting and tells. You will build training, run sessions, and equip our global Account Executives and SDRs with the narratives, playbooks, and tooling that drive pipeline and win rate. This is a craft role for someone early in their career who is genuinely excited about sales psychology, training, and the mechanics of how complex B2B SaaS deals get won. You will work directly with the Head of Global Sales Enablement and have visibility across the entire commercial organisation. - Build the sales narrative: Translate marketing assets (decks, launches, one-pagers, campaigns) into seller-ready sales narratives, pitch flows, and talk tracks. - Train our sellers: Design and deliver training on sales psychology, discovery, objection handling, and MEDDIC-style qualification — both live and async. - Run the content engine: Own and continuously improve the enablement content library, Salesforce-linked playbooks, and onboarding tracks for new hires. - Co-present the weekly Sales Deep Dive: Help present and co-present our weekly Sales Deep Dives to the global commercial team — product updates, competitive intel, customer stories, and narrative refreshes. - Partner with Marketing: Work hand-in-hand with Product Marketing on every launch so sellers are ready on day one - not week six. - Measure and improve: Track what's working - ramp time, content usage, win rate by play - and use it to sharpen the next training cycle. - Get in the room: Grow into a seller-facing partner: join Account Executives on live customer calls, present TrustYou's story to prospects, and run product demos alongside the sales team. Qualifications - 1–2 years of experience in B2B sales (SDR/BDR or junior AE) and/or marketing — ideally in a SaaS environment. - Completed studies in Business Management, Marketing, Commerce, or a related field. - Genuine passion for sales psychology and a desire to build a career in Sales Enablement. - Demonstrable, daily fluency with AI tools (Claude, ChatGPT, Gemini). - Strong presentation building (Google Slides, PowerPoint) AND confident live delivery. - Familiarity with MEDDIC or MEDDPICC sales methodology. - Working knowledge of Salesforce, Excel, and Word. - Business-level English (additional European languages a plus). Requirements - Exposure to hospitality and travel experience software. - Hands-on experience with Gong, Clari, Highspot, or similar enablement tooling. - A second European language (German, French, Spanish, or Italian). - A good design eye — comfortable making slides and one-pagers that actually look professional. Benefits - Global & Diverse Team: Work in a collaborative, multicultural environment. - Flexibility: Flexible working hours to help you shape your own work-life balance. - Remote-First: A truly remote-friendly environment. - Growth: Ongoing career development, training, and coaching. - Learning Time: Six dedicated days per year for learning and development. - Culture: Regular team events (in-person and virtual) and location-based social benefits.

Role Description As a Senior Data Engineer, you will drive the end-to-end development of our core data infrastructure through AI-native engineering. Championing our AI DevEx approach, you will orchestrate AI agents to rapidly build, scale, and refactor high-performance systems. We are looking for a technical expert who takes hands-on ownership of distributed, real-time architectures. Leveraging your deep data engineering expertise, you will construct the robust pipelines that power our next-generation data products. - Developing and driving the architecture of complex data systems that prioritize scalability, reliability, and long-term maintainability. - Designing and optimizing production-grade data pipelines, with a primary focus on high-throughput, real-time streaming. - Driving Spec-Driven Development (SDD) using OpenSpec or GitHub Spec Kit to create strict engineering contracts that ensure predictable, high-quality AI code generation. - Orchestrating agentic AI workflows with Claude Code and the Model Context Protocol (MCP) to rapidly build, refactor, and scale our data infrastructure. - Taking full accountability and ownership of system components, working in a self-sufficient manner to solve deep technical challenges. - Implementing rigorous testing and monitoring frameworks to ensure the integrity of mission-critical data. - Mentoring junior engineers and fostering a culture of technical excellence through open feedback and architectural reviews. Qualifications - 10+ years of professional experience, with 5+ years specifically focused on Data Engineering. - Deep technical expertise with Kafka (including Producers, Consumers, and Stream Processing) for building scalable, real-time architectures. - Strong experience with OLAP databases (expertise in Clickhouse is highly preferred). - Good fluency in Python and SQL for complex data manipulation, optimization, and system building. - Willingness to embrace highly agentic AI-assisted development, specifically using Claude Code to autonomously navigate codebases, execute multi-step engineering tasks, and accelerate development cycles while maintaining high code quality. - Strong hands-on experience with Docker, Kubernetes, and automated CI/CD pipelines. - Significant experience with open-source tools and technologies within the modern data stack. - Excellent communication skills and a desire to work in an environment based on transparency and feedback. - Fluency in English. Benefits - Global & Diverse Team: Work in a collaborative, multicultural environment. - Flexibility: Flexible working hours to help you shape your own work-life balance. - Remote-First: A truly remote-friendly environment. - Growth: Ongoing career development, training, and coaching. - Learning Time: Six dedicated days per year for learning and development. - Culture: Regular team events (in-person and virtual) and location-based social benefits.

Role Description As the Head of IT, Compliance & Operational Excellence at TrustYou, you will be responsible for Internal Operations and Office IT, driving the optimization of internal systems, SaaS tools, compliance, and business processes to enhance efficiency and support scalable growth across the organization. Reporting directly to the CFO, you will lead a small team while implementing improvements that streamline workflows, boost productivity, and enable the company to operate effectively across international teams. - Leading internal operations and the office IT team, ensuring reliable IT infrastructure, device lifecycle management, access provisioning, and onboarding processes. - Owning the internal systems and SaaS ecosystem, managing tools, vendors, licenses, renewals, and optimizing operational IT spend. - Driving compliance and governance, coordinating SOC2 readiness, GDPR processes, company policies, and supporting internal and external audits. - Supporting process innovation, structuring the company’s knowledge and data, driving workflow improvements, and prototyping efficiency solutions. - Promoting operational excellence by identifying bottlenecks, implementing scalable processes, improving collaboration, and providing leadership with insights on efficiency and system usage. Qualifications - Bachelor’s or higher degree in business administration, information systems, operations management, or a related field. - 6–10 years of professional experience in business operations, internal systems, IT operations, consulting, or audit, ideally in technology or SaaS companies. - Proven ability to manage teams, internal systems, and SaaS tools in a global organization. - Experience with process optimization, AI tools, or automation initiatives is a strong plus. - Solid understanding of internal governance, compliance frameworks, and operational best practices. - Structured, analytical, and hands-on approach to problem solving. - Ability to collaborate across Finance, Legal, HR, and commercial teams. - Fluency in English (Must); German is a plus. Benefits - Working in a global, diverse, and collaborative team. - Flexible working hours that allows you the freedom to shape your work-life. - Remote-friendly environment. - On-going career development, training, and coaching. - Six days for learning & development. - Celebrate in style at our team events (in-person and virtually). - Social benefits and perks based on location.

• Mastering the Inbox: Expertly handling a high volume of support requests via email and chat. You maintain our high standards for speed and precision without ever needing to pick up an inbound phone call. • Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals. • Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow. • Optimizing the Journey: Proactively identifying gaps in our current workflows and contributing to process improvements that make our team faster and our clients happier. • Creating Expert Content: Translating your front-line insights into FAQ articles and video tutorials that empower thousands of users to self-serve effectively. • Cross-Functional Collaboration: Fluent translation of market-specific needs into actionable feedback for our Product and Sales teams in both English and German.

• Mastering the Inbox: Expertly handling a high volume of support requests via email and chat. You maintain our high standards for speed and precision without ever needing to pick up an inbound phone call. • Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals. • Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow. • Optimizing the Journey: Proactively identifying gaps in our current workflows and contributing to process improvements that make our team faster and our clients happier. • Creating Expert Content: Translating your front-line insights into FAQ articles and video tutorials that empower thousands of users to self-serve effectively. • Cross-Functional Collaboration: Fluent translation of market-specific needs into actionable feedback for our Product and Sales teams in both English and French.

• Mastering the Inbox: Handling a high volume of support requests via email and chat with precision and speed. (Note: There are no inbound phone calls—your focus is on high-quality written communication). • Hosting Expert Webinars: Leading virtual, group training sessions and webinars for our global clients (such as Accor) to drive product adoption and success. • Creating Digital Resources: Identifying common questions from your tickets to help build our video library and FAQ section, making it easier for clients to self-serve. • Communicating Across Borders: Fluently translating client needs into actionable insights for our product and account teams in English and either German or French. • Maintaining Platform Accuracy: Assisting with occasional account configurations and property setups to ensure our clients’ data remains seamless.

• Leading internal operations and the office IT team, ensuring reliable IT infrastructure, device lifecycle management, access provisioning, and onboarding processes. • Owning the internal systems and SaaS ecosystem, managing tools, vendors, licenses, renewals, and optimizing operational IT spend. • Driving compliance and governance, coordinating SOC2 readiness, GDPR processes, company policies, and supporting internal and external audits. • Supporting process innovation, structuring the company’s knowledge and data, driving workflow improvements, and prototyping efficiency solutions. • Promoting operational excellence by identifying bottlenecks, implementing scalable processes, improving collaboration, and providing leadership with insights on efficiency and system usage.