Leader in Hospitality Services and Facilities Management.
Resident Regional Director, Commercial Cleaning
Location
New Hampshire
Posted
11 days ago
Salary
0
Seniority
Lead
Job Description
Resident Regional Director, Commercial Cleaning
MasterCorp, Inc.
• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. • Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. • Responsible for identifying sales opportunities through expansion of client and referral business. • Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture. • Lead the client relationship within the approved budget, while providing the client with the maximum value. • Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms. • Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements. • Maintain database (Salesforce) for prospects and new business. • Attend networking events and participate in trade associations. • Develop and maintain client relationships to ensure client satisfaction and retention. • Ensure daily notes from field are reviewed with operations teams. • Respond promptly and accurately to customers’ emails throughout the day. • Oversight of payroll to ensure timely and accurate submission. • Conduct weekly operations meetings and monthly training sessions. • Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours. • Develop and implement sustainable action plans as required. • Perform monthly P&L review with the operations teams. • Manage and ensure effective communication between facility locations, Office Management, and all corporate departments. • Develop and implement onboarding schedule for all new hires and account transition. • Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed. • Effectively use and understand MasterCorp’s scheduling program, MasterMind. • Review and approve subcontractor invoices to ensure accuracy and set budgets. • Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.
Job Requirements
- Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
- Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.
- Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.
- Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
- Outstanding leadership skills.
- Proficient in Microsoft Office Suite (Word, Excel, etc.).
- Excellent verbal and written communication skills – Bilingual is a plus.
- Work irregular hours including weekends and after hours.
Benefits
- Competitive Pay at All Levels.
- 401(k) Retirement Plan with Company Matching.
- Paid Vacation and Sick Time.
- Medical, Dental and Vision Benefits.
- Company-Paid Life Insurance and Short-Term Disability.
- Tuition Reimbursement.
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NovartisThe Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.
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