MasterCorp, Inc.

• Manage the end-to-end recruitment process for both full-time and part-time positions, establishing rapport with candidates throughout the lifecycle. • Cultivate and nurture candidate relationships to ensure exceptional customer satisfaction and adherence to quality standards. • Conduct online searches, screen resumes, post job openings, schedule interviews, and collaborate with hiring managers. • Coordinate and host recruitment events, forging partnerships with community organizations to diversify candidate pools. • Uphold and enhance MasterCorp’s online presence, consistently aligning with brand guidelines. • Provide comprehensive training to new managers on recruitment policies, procedures, and the utilization of iCIMS (Applicant Tracking System), along with fundamental interviewing and selection protocols. • Generate regular recruiting reports for business stakeholders on a weekly and quarterly basis. • Develop quarterly and annual hiring forecasts in alignment with organizational objectives. • Demonstrate proficiency in understanding local employment trends, competition, and challenges within the designated area to advise hiring managers effectively. • Conduct periodic reviews with both hiring managers and candidates to ensure alignment and satisfaction. • Offer support to managers at all levels in accordance with company protocols, while also advising them on recruitment best practices. • Achieve and surpass agreed-upon Key Performance Indicators (KPIs) including candidate outreach, interviews, time-to-fill, hires, and sourcing effectiveness. • Stay abreast of the latest interview techniques, regulatory requirements, systemic processes, and industry trends to enhance recruitment efficacy.

• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. • Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. • Responsible for identifying sales opportunities through expansion of client and referral business. • Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture. • Lead the client relationship within the approved budget, while providing the client with the maximum value. • Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms. • Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements. • Maintain database (Salesforce) for prospects and new business. • Attend networking events and participate in trade associations. • Develop and maintain client relationships to ensure client satisfaction and retention. • Ensure daily notes from field are reviewed with operations teams. • Respond promptly and accurately to customers’ emails throughout the day. • Oversight of payroll to ensure timely and accurate submission. • Conduct weekly operations meetings and monthly training sessions. • Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours. • Develop and implement sustainable action plans as required. • Perform monthly P&L review with the operations teams. • Manage and ensure effective communication between facility locations, Office Management, and all corporate departments. • Develop and implement onboarding schedule for all new hires and account transition. • Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed. • Effectively use and understand MasterCorp’s scheduling program, MasterMind. • Review and approve subcontractor invoices to ensure accuracy and set budgets. • Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

• Responsible for driving new business growth by selling outsourced environmental services and facilities solutions to hospitals and healthcare systems nationwide. • Owning the full sales lifecycle and serving as the primary commercial lead for new healthcare client acquisition. • Identify, prospect, and close new healthcare clients, including acute care hospitals, IDNs, and specialty facilities. • Lead complex, consultative sales cycles involving C‑suite, facilities, infection prevention, EVS leadership, and procurement. • Develop and execute territory and account growth strategies aligned with revenue targets. • Manage RFP responses, pricing strategy, contract negotiations, and deal closure. • Partner with operations, finance, clinical SMEs, and legal to design compliant, competitive solutions. • Maintain accurate pipeline forecasting and CRM reporting. • Represent the organization as a trusted advisor on environmental services, quality outcomes, and regulatory compliance.