Novartis

• Navigate and resolve challenges within accounts to ensure customer needs are met. • Build a strategic territory plan. • Partner proactively with territory teammates and field teams. • Use territory data and market trends to uncover local insights. • Deliver real-time access support and collaborate across functions.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience • Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings

• Drive product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems within the cardiovascular brand portfolio • Develop and implement strategic business plans in collaboration with various departments • Build key business relationships with senior partners and engage with decision makers to enable account buying and HCP ordering of Novartis products • Identify and enable injection locations suitable to account archetype and pathway • Provide product and disease state presentations to physicians and their staff

• Navigate and resolve challenges within accounts to meet customer needs • Build a strategic territory plan to drive product demand • Partner proactively with territory teammates and field teams • Use territory data and market trends to uncover local insights • Facilitate planning sessions with key stakeholders • Deliver real-time access support and collaborate with Patient Specialty Services

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows. • Ability to analyze problems and offer solutions. • Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). • Analyze account reimbursement issues & opportunities (as needed). • Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. • Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. • Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. • Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person. • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency. • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.

Title: AD, Access & Reimbursement (ADAR) CV - Pittsburgh, PA Location: Erie United States Job ID REQ-10080545 Summary #LI-Remote The AD, Access & Reimbursement, NPS CV is in Pittsburgh, PA geography. This is a remote & field-based role that covers the following, but not limited to: Pittsburgh, PA, Erie, PA and Youngstown, OH. Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory. The Associate Director, Access & Reimbursement (ADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy. ADARs primarily focus on accounts with increased process and workflow complexity, typically including centralized and decentralized systems of care, integrated delivery networks, academic medical institutions, large multi-provider specialty practices, and alternate sites of care. ADARs will serve as the patient access and reimbursement lead in business-to-business conversations with account executives. The ADAR role is responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. ADARs are expected to have deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding education (as needed), claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. ADAR will continually need to demonstrate a keen ability to problem solve and manage multiple projects. ADARs partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ADARs will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third party affiliates). About the Role Key Responsibilities: - Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows. - Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products. - Ability to analyze problems and offer solutions. Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level. Analyze account reimbursement issues (as needed). - Supports pull through on local coverage decisions to enable meaningful patient access within the system. Proactively communicate policy changes or issues that could potentially affect other departments. - Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed). - Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. - Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. - Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration. Buy and Bill Specific - Assess access situation within the assigned geography and develop appropriate Plan of Action (POA). Communicate POA to appropriate personnel. - Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration. - Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement. - Analyze reimbursement issues, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams. - Accountable for engagement with non-prescribers in regards to Novartis medicines, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc. Minimum Requirements: - Education: Bachelor’s Degree required. Business and/or biological science education preferred. Advanced degree preferred. - 5+ Years of experience in pharmaceuticals / biotech industry focused in Patient Services, Market Access, Sales, and/or account management. With 2 of those years being in a Patient Services practice support role for a specialty product(s). - Experience working with highly complex practices and/or health systems to establish access and acquisition pathways. - Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access. - Deep expertise and experience integrating manufacturer-sponsored patient support programs. - Experience with specialty products acquired through Specialty Pharmacy networks. - Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail). - Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border. - Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. - Must have a valid driver’s license. Novartis Compensation Summary: The salary for this position is expected to range between $160,300, and $297,700 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Division US Business Unit Marketing Location USA State Field, US Site Field Non-Sales (USA) Company / Legal Entity U014 (FCRS = US014) Novartis Pharmaceuticals Corporation Alternative Location 1 Erie (Pennsylvania), Pennsylvania, USA Alternative Location 2 Pittsburgh (Pennsylvania), Pennsylvania, USA Alternative Location 3 Youngstown (Ohio), Ohio, USA Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No

Role Description Are you passionate about shaping the future of precision medicine at scale? As a Precision Medicine Liaison, you will play a critical role in transforming how healthcare systems integrate advanced diagnostics and genomic insights into everyday clinical care. Operating at the intersection of science, strategy, and real-world application, you will collaborate with leading providers and health systems to identify care gaps, optimize workflows, and accelerate the adoption of innovative diagnostic approaches. This is a unique opportunity to drive meaningful change, influence enterprise-level decisions, and ultimately improve patient outcomes across multiple therapeutic areas. Key Responsibilities: - Translate Precision Health and Medical Affairs priorities into scalable PML field strategies across therapeutic areas. - Execute diagnostic, prognostic, and monitoring workflow initiatives across assigned healthcare systems. - Anticipate downstream clinical, operational, and patient impact of large-scale workflow implementation. - Identify care gaps and workflow inefficiencies impacting guideline-concordant testing adoption. - Facilitate implementation of standardized diagnostic workflows across sites, departments, and service lines within integrated delivery networks (IDNs). - Enable internal partners’ understanding of precision medicine, genomic testing, digital health, and emerging multi-omics trends. - Align clinical, laboratory, IT, operational, and financial stakeholders to support system-wide workflow standardization. - Establish and monitor KPIs to assess PML impact, execution quality, and operational effectiveness. - Support reporting processes, including Monthly and Quarterly Business Reviews (MBRs/QBRs). - Leverage CRM, data, and digital tools to support field execution and governance. - Partner with analytics teams to develop dashboards and insights linking diagnostic performance to outcomes, quality metrics, and value-based care initiatives. - Serve as a Medical representative delivering high-quality, compliant Precision Health education across therapeutic areas. - Capture and translate external insights to inform internal strategy and field execution. - Deliver Medical Affairs–approved education related to diagnostics, genomics, and precision medicine to external professional audiences. - Build and maintain credibility as a trusted scientific and workflow partner to healthcare providers and senior health system stakeholders. - Maintain deep expertise in diagnostic and biomarker methodologies (e.g., PCR, IHC, FISH, NGS), including somatic and germline applications. - Apply understanding of diagnostic, prognostic, and monitoring pathways across disease areas and care settings. - Provide strategic guidance by integrating evolving diagnostic standards, biomarker science, and genomic innovation into scalable workflows. - Anticipate future diagnostic and therapeutic integration to support system-wide adoption through stakeholder alignment and data-driven insights. Qualifications - Bachelor’s degree required; advanced degree (MS or equivalent in a scientific, clinical, or health-related discipline) preferred. - A minimum of 5 years experience in pharmaceutical, diagnostics, device, or related healthcare fields, including experience in laboratory/diagnostic environments; oncology/hematology experience strongly preferred, with cross-therapeutic exposure a plus. - Demonstrated experience supporting or implementing diagnostic workflows within complex, multi-site healthcare systems. - Strong understanding of molecular diagnostics and biomarker science, including genomic testing integration into clinical practice. - Experience in Precision Health, Medical Affairs, diagnostics, or healthcare system engagement, with ability to operate effectively within complex health systems and engage senior clinical and administrative stakeholders. - Strong understanding of biomarker science and molecular testing methodologies, with demonstrated clinical and business acumen in precision medicine. - Demonstrated ability to support system-level change and large-scale workflow implementation through stakeholder engagement. - Excellent communication, interpersonal, and presentation skills, with strong cross-functional collaboration capabilities in matrixed environments. - Understanding of digital health solutions, including EMR integration and data-enabled workflows. - Demonstrates strong data literacy and applies digital and AI-enabled thinking strategically and responsibly to improve decision speed, commercial outcomes, and competitive advantage. - Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. - Ability to travel 75% over a broad geography is required, with the ability to drive and/or fly within the territory. - Must have a valid driver’s license. Requirements - The salary for this position is expected to range between $145,600 and $270,400 per year. - The final salary offered is determined based on factors like, but not limited to, relevant skills and experience. - Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. - US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - Employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Benefits - Comprehensive benefits package including health, life and disability benefits. - 401(k) with company contribution and match. - Generous time off package including vacation, personal days, holidays, and other leaves.

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows. • Ability to analyze problems and offer solutions. • Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). • Analyze account reimbursement issues & opportunities (as needed). • Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. • Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. • Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. • Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).