• Build trust in our People Operations foundation by maintaining accurate employee data, strengthening employee lifecycle processes, and ensuring a high standard of quality across our systems and records. • Create a seamless and supportive employee experience by serving as a knowledgeable partner for questions related to onboarding, benefits, leaves, policies, and employee resources, helping employees navigate important moments with confidence. • Drive continuous improvement by identifying opportunities to streamline processes, leverage technology, and thoughtfully introduce new ways of working that improve efficiency and scalability across the People team. • Partner collaboratively with People Partners, Payroll, Finance, and People Technology to ensure accurate data flows, clear communication, and aligned processes that support both employees and the business. • Deliver operational excellence across key People programs, including growth reviews, compensation cycles, benefits administration, and leave management, while continuously looking for ways to improve the experience and outcomes for everyone involved.

• Evaluar y calibrar regularmente el desempeño del equipo core y posiciones estratégicas. • Identificar gaps de performance y asegurar planes de acción concretos y oportunos. • Facilitar procesos de calibración y revisión de talento. • Garantizar que no existan problemas de desempeño sin visibilidad o seguimiento. • Identificar y desarrollar high potentials dentro de la organización. • Diseñar planes de crecimiento para líderes y contributors de alto impacto. • Construir y mantener un talent bench sólido para posiciones críticas. • Monitorear riesgos de retención y sucesión. • Evaluar continuamente la estructura organizacional y las líneas de reporte. • Proponer cambios organizacionales alineados con la estrategia de crecimiento. • Acompañar promociones, cambios de rol y procesos de sucesión. • Asegurar que las decisiones organizacionales se ejecuten a tiempo. • Participar activamente en la definición y evaluación de candidatos para posiciones clave. • Mejorar continuamente los procesos y estándares de contratación para roles de liderazgo y contributors críticos. • Medir y evaluar la calidad de contratación de posiciones estratégicas. • Actuar como contraparte directa del CEO y del Leadership Team en temas de talento. • Liderar procesos de People Review y calibración. • Desafiar constructivamente a managers y líderes cuando sea necesario. • Aportar datos, análisis y recomendaciones para acelerar decisiones de personas.

Role Description At Vidyard, we believe our people are our greatest strength. We’re looking for a Senior People Operations Partner to report to our Director, People, who is passionate about helping Vidyardians thrive in their work and careers. As a Senior People Operations Partner, you’ll be a trusted expert across the employee lifecycle - owning core People Ops programs and continuously improving how we deliver People services at scale. This is a hands-on role for someone who thrives on operational excellence, cares deeply about employee experience, and enjoys making complex processes simple and human. As part of a company that’s building AI-enabled products, we’re looking for someone who is comfortable using AI tools to enhance their own work and accelerate outcomes. You’ll be part of a culture that values experimentation, continuous learning, and finding smarter ways to solve problems. This is a remote-first role open to candidates located in Canada. What You’ll Work On - Employee Lifecycle & Experience - Partner with the business to support employee relations processes and ensure consistent, fair application of policies - Serve as a key point of contact for employee questions related to policies, programs, and People systems - Own and continuously improve end-to-end People Operations processes including onboarding, offboarding, job changes, leave management, and employee data management - Proactively identify gaps or friction points in the employee experience and propose practical solutions - Ensure all programs and practices align with Canadian/US employment legislation, balancing compliance with a supportive, people-first approach - People Programs & Operations - Lead or support the delivery of People programs such as performance cycles, compensation reviews, promotions, and engagement initiatives - Partner cross-functionally with Payroll, Finance, Legal, and IT to ensure smooth People Operations delivery - Maintain and evolve People policies and procedures, ensuring they are clear, compliant, and employee-friendly - Support audits, compliance requirements, and documentation across jurisdictions - AI Fluency & People Systems - Ability to identify and integrate AI/automation into HR workflows (e.g., onboarding, engagement surveys, analytics, performance reviews) to streamline operations while enhancing employee experience - all while maintaining a human-centric approach - Act as a subject-matter expert for HRIS and People tools (e.g., HiBob, CompAnalyst), ensuring data accuracy and system integrity - Identify opportunities to automate, streamline, and scale People Ops processes - Prepare reports and insights to support decision-making across the People team and organization Qualifications - 5+ years of experience in People Operations, HR Operations, or a similar role - Experience working with HRIS platforms and People systems - Experience leading organizational wide initiatives, change management and proactively contributing to strategic direction - Experience driving adoption of new technologies, including AI tools, across teams, helping leaders and employees embrace change with confidence and ethical awareness - High attention to detail with the ability to manage multiple priorities in a fast-paced environment - Familiarity with performance management, compensation cycles, or engagement programs - Experience supporting a remote-first or distributed workforce - A calm, empathetic approach to employee support, even in sensitive situations - A mindset of ownership, curiosity, and continuous improvement Benefits - Work-life Integration: Remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year - Competitive Benefits: Comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period) - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot - Parental Leave Top-Up: Enhanced parental leave benefits - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario

• Lead the execution of compensation and benefits, and retirement programs, ensuring accurate, timely, and consistent delivery across the Foundation. • Administer compensation processes, including salary adjustments, stipends, and compensation cycles, ensuring alignment to established structures and guidelines. • Oversee benefits operations and negotiating benefits renewal in partnership with leadership, ensuring a high-quality employee experience and effective coordination with vendors and internal partners. • Execute HR policies, procedures, and operational protocols, ensuring consistent and compliant application across the organization (e.g., internal talent policies and employee handbook). • Maintain and update HR documentation, ensuring policies are clear, accessible, and aligned to legal and organizational requirements. • Ensure compliance with federal, state, and local employment laws through accurate and consistent implementation of HR practices. • Identify gaps in policies and processes and recommend improvements to strengthen clarity, consistency, and compliance. • Own execution of HR operational processes role changes, employee transitions, and offboarding. • Develop and manage dashboards and reports that track key HR operational and Total Rewards metrics.