Vidyard

Role Description At Vidyard, we believe our people are our greatest strength. We’re looking for a Senior People Operations Partner to report to our Director, People, who is passionate about helping Vidyardians thrive in their work and careers. As a Senior People Operations Partner, you’ll be a trusted expert across the employee lifecycle - owning core People Ops programs and continuously improving how we deliver People services at scale. This is a hands-on role for someone who thrives on operational excellence, cares deeply about employee experience, and enjoys making complex processes simple and human. As part of a company that’s building AI-enabled products, we’re looking for someone who is comfortable using AI tools to enhance their own work and accelerate outcomes. You’ll be part of a culture that values experimentation, continuous learning, and finding smarter ways to solve problems. This is a remote-first role open to candidates located in Canada. What You’ll Work On - Employee Lifecycle & Experience - Partner with the business to support employee relations processes and ensure consistent, fair application of policies - Serve as a key point of contact for employee questions related to policies, programs, and People systems - Own and continuously improve end-to-end People Operations processes including onboarding, offboarding, job changes, leave management, and employee data management - Proactively identify gaps or friction points in the employee experience and propose practical solutions - Ensure all programs and practices align with Canadian/US employment legislation, balancing compliance with a supportive, people-first approach - People Programs & Operations - Lead or support the delivery of People programs such as performance cycles, compensation reviews, promotions, and engagement initiatives - Partner cross-functionally with Payroll, Finance, Legal, and IT to ensure smooth People Operations delivery - Maintain and evolve People policies and procedures, ensuring they are clear, compliant, and employee-friendly - Support audits, compliance requirements, and documentation across jurisdictions - AI Fluency & People Systems - Ability to identify and integrate AI/automation into HR workflows (e.g., onboarding, engagement surveys, analytics, performance reviews) to streamline operations while enhancing employee experience - all while maintaining a human-centric approach - Act as a subject-matter expert for HRIS and People tools (e.g., HiBob, CompAnalyst), ensuring data accuracy and system integrity - Identify opportunities to automate, streamline, and scale People Ops processes - Prepare reports and insights to support decision-making across the People team and organization Qualifications - 5+ years of experience in People Operations, HR Operations, or a similar role - Experience working with HRIS platforms and People systems - Experience leading organizational wide initiatives, change management and proactively contributing to strategic direction - Experience driving adoption of new technologies, including AI tools, across teams, helping leaders and employees embrace change with confidence and ethical awareness - High attention to detail with the ability to manage multiple priorities in a fast-paced environment - Familiarity with performance management, compensation cycles, or engagement programs - Experience supporting a remote-first or distributed workforce - A calm, empathetic approach to employee support, even in sensitive situations - A mindset of ownership, curiosity, and continuous improvement Benefits - Work-life Integration: Remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year - Competitive Benefits: Comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period) - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot - Parental Leave Top-Up: Enhanced parental leave benefits - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario

Title: Mid Market Account Manager Location: Canada Full-time Remote Job Description: Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers! About the Role Vidyard is looking for a Mid Market Account Manager to join our Account Manager Team within our Sales department. Reporting to the Senior Manager, Account Management, you’ll own a portfolio of our top tier Mid Market accounts and be responsible for retention and revenue growth. This is a retention and growth role where you will run end-to-end renewals and growth plays for Vidyard’s Mid Market customers within your book - particularly where there is strong partnership, executive alignment, and a clear path to growth. You’ll collaborate closely with Customer Success partners to ensure a seamless customer experience across adoption, planning, and commercial execution. You’ll act as a trusted advisor to senior stakeholders, build multi-threaded relationships, and bring structured account plans that tie Vidyard’s platform to measurable business value. This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while keeping momentum high across multiple accounts. This is a remote role open to candidates in Canada. About the Team You’ll be part of Vidyard’s post-sales customer team, where Account Managers and Customer Success Managers partner closely to drive retention and growth across our customers. You’ll collaborate cross-functionally to align on account plans, deliver a consistent customer experience, and execute cleanly against shared goals. What You’ll Work On: - Own a book of Mid Market accounts, responsible for maintaining strong retention performance while driving expansion and cross-sell outcomes. - Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment). - Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric. - Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units. - Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales. - Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion. What You’ll Bring to this Role and Your New Team: - 5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell. - Proven in Mid Market, multi-stakeholder environments (exec alignment, procurement, complex orgs). - Strong at value-based discovery and translating business goals into crisp plans and commercial paths. - Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals). - Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through. - A collaborative partner who builds trust quickly across post-sales and cross-functional teams. - Thrive in ambiguity: you prioritize well, create clarity, and keep momentum high. Our Tech Stack - Vidyard - G Suite - Salesforce - Pocus - Intercom - Clay - Gong - Looker - Metbase - Statisfy - Zendesk - EverAfter Our Commitment to Fair & Transparent Hiring We believe the hiring process should be clear, respectful, and equitable for every candidate. The salary range for this role is: $150k - $166k - $184k CAD OTE (50/50 split) in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position. - Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles. - AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process. - Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com. Will You Thrive at Vidyard? At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you: - Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products. - Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work. - Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here). - Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected. - Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact. - Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best. - Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning. Why You’ll Love Working at Vidyard At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to: - Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year. - Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period). - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot. - Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development. - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community. - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario. Come join a team where your best life meets your best work!

Title: Senior Manager, Product Design Location: Canada Job Description: Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video. About the Role Vidyard is looking for a Senior Manager, Product Design to lead our Product Design team, reporting to the VP, Product and Design. You will work closely with the Product team to help define the vision and strategy for the suite of Vidyard products. You will champion design-led thinking and serve as a strategic partner in the product development process - ensuring every customer interaction reflects an “it just works” experience while reimagining the ways customers will use Vidyard in the future. This role is critical in building a world-class design discipline at Vidyard. You’ll work closely with leaders across the business and shape not just our products, but our people and the way we design and build. This is a remote-first role open to candidates located in Canada. About the Team Our Product Design team includes three Product Designers and a Copywriter/Technical Writer, each embedded in cross-functional squads alongside Product Managers, Software Development Managers, and Developers. We strive to deliver accessible, customer-centric experiences grounded in research and data, and we've built a collaborative critique culture focused on solving the problems that matter most to our customers' day-to-day work. We're a team that's actively evolving how we design. We embrace AI as a core part of our creative and operational toolkit - whether that's accelerating research synthesis, exploring design directions faster, or improving how we document and communicate our work. We're not just keeping up with the industry; we're constantly evaluating and adopting best-in-class AI tools to push the quality of our work and the efficiency of how we do it. If you're excited by the idea of helping shape what a modern, AI-forward design practice looks like, this team is for you. What You’ll Work On Craft & Quality - Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives. - Champion user delight and ease of use as key product differentiators. Continuously push the quality bar for our UX and help evolve our design system. - Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and up-level skills across the design team. - Balance long-term vision with short-term execution, continuously shipping value that ladders up to the product roadmap. Product Vision & Strategy - Lead generative research to help define the future direction of Vidyard’s product experience. - Use insights to drive product strategy and connect design initiatives to business outcomes. - Collaborate with Product and Engineering to define the design vision, strategy, and roadmap. - Advocate for design thinking and a user-centered approach across the organization. Communication & Collaboration - Present design work to leadership with thoughtful storytelling that influences and inspires. - Facilitate collaboration between design, product, and engineering to prioritize efforts and ensure seamless execution. - Advocate for design as a key driver of business success and user satisfaction across the organization. - Build strong relationships with Sales, Marketing, and Customer Success to deliver a best-in-class customer experience end to end. Leadership & Management - Lead, mentor, and develop a high-performing team of Product Designers and a Copywriter/Technical Writer, helping them grow their skills and achieve their career goals. - Set clear goals, provide constructive feedback, and create individual development plans for team members. - Foster a collaborative, customer-focused culture within the team and across the R&D organization. - Help implement and continuously improve team processes including critiques, team rituals, and ways of working. What We’re Looking For - 5 - 8+ years of experience in product design, including a combination of leadership and hands-on design work. - Strong understanding of user-centered design principles, UX research, and design systems. - Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment. - A solid understanding of research and testing methods required to develop customer empathy, discover problems, and validate ideas. - Ability to own the end-to-end design process - from conceptual thinking to high-fidelity prototypes. - Experience working in a cross-functional squad with Product Managers and Software Developers. - Experience in a Product-led Growth (PLG) company is an asset. - Demonstrated ability to collaborate cross-functionally across Marketing, Sales, and Customer Experience teams. - Proven ability to manage, mentor, and grow a multidisciplinary team including designers and writers. - Comfort leveraging AI tools to enhance team workflows, accelerate design exploration, and improve outcomes - while applying strong creative and strategic judgment. Our Tech Stack You’ll work with technologies like: - Figma - FigJam - Claude - UserTesting - Lovable - Slack - Google Suite Our Commitment to Fair & Transparent Hiring We believe the hiring process should be clear, respectful, and equitable for every candidate. The salary range for this role is: $167k - $184k - $204k CAD in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position. - Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles. - AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process. - Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com. Will You Thrive at Vidyard? At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you: - Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products. - Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work. - Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here). - Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected. - Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact. - Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best. - Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning. Why You’ll Love Working at Vidyard At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to: - Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year. - Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period). - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot. - Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development. - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community. - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video. About the Role Vidyard is looking for a Senior Manager, Product Design to lead our Product Design team, reporting to the VP, Product and Design. You will work closely with the Product team to help define the vision and strategy for the suite of Vidyard products. You will champion design-led thinking and serve as a strategic partner in the product development process - ensuring every customer interaction reflects an “it just works” experience while reimagining the ways customers will use Vidyard in the future. This role is critical in building a world-class design discipline at Vidyard. You’ll work closely with leaders across the business and shape not just our products, but our people and the way we design and build. This is a remote-first role open to candidates located in Canada. About the Team Our Product Design team includes three Product Designers and a Copywriter/Technical Writer, each embedded in cross-functional squads alongside Product Managers, Software Development Managers, and Developers. We strive to deliver accessible, customer-centric experiences grounded in research and data, and we've built a collaborative critique culture focused on solving the problems that matter most to our customers' day-to-day work. We're a team that's actively evolving how we design. We embrace AI as a core part of our creative and operational toolkit - whether that's accelerating research synthesis, exploring design directions faster, or improving how we document and communicate our work. We're not just keeping up with the industry; we're constantly evaluating and adopting best-in-class AI tools to push the quality of our work and the efficiency of how we do it. If you're excited by the idea of helping shape what a modern, AI-forward design practice looks like, this team is for you. What You’ll Work On Craft & Quality - Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives. - Champion user delight and ease of use as key product differentiators. Continuously push the quality bar for our UX and help evolve our design system. - Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and uplevel skills across the design team. - Balance long-term vision with short-term execution, continuously shipping value that ladders up to the product roadmap. Product Vision & Strategy - Lead generative research to help define the future direction of Vidyard’s product experience. - Use insights to drive product strategy and connect design initiatives to business outcomes. - Collaborate with Product and Engineering to define the design vision, strategy, and roadmap. - Advocate for design thinking and a user-centered approach across the organization. Communication & Collaboration - Present design work to leadership with thoughtful storytelling that influences and inspires. - Facilitate collaboration between design, product, and engineering to prioritize efforts and ensure seamless execution. - Advocate for design as a key driver of business success and user satisfaction across the organization. - Build strong relationships with Sales, Marketing, and Customer Success to deliver a best-in-class customer experience end to end. Leadership & Management - Lead, mentor, and develop a high-performing team of Product Designers and a Copywriter/Technical Writer, helping them grow their skills and achieve their career goals. - Set clear goals, provide constructive feedback, and create individual development plans for team members. - Foster a collaborative, customer-focused culture within the team and across the R&D organization. - Help implement and continuously improve team processes including critiques, team rituals, and ways of working. What We’re Looking For - 5 - 8+ years of experience in product design, including a combination of leadership and hands-on design work. - Strong understanding of user-centered design principles, UX research, and design systems. - Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment. - Expertise in design tools like Figma, including emerging AI-design tooling like Google AI Studio, Claude, Lovable etc. - A solid understanding of research and testing methods required to develop customer empathy, discover problems, and validate ideas. - Ability to own the end-to-end design process - from conceptual thinking to high-fidelity prototypes. - Experience working in a cross-functional squad with Product Managers and Software Developers. - Experience in a Product-led Growth (PLG) company is an asset. - Demonstrated ability to collaborate cross-functionally across Marketing, Sales, and Customer Experience teams. - Proven ability to manage, mentor, and grow a multidisciplinary team including designers and writers. - Comfort leveraging AI tools to enhance team workflows, accelerate design exploration, and improve outcomes - while applying strong creative and strategic judgment. Our Tech Stack You’ll work with technologies like: - Figma - FigJam - Claude - UserTesting - Slack - Google Suite Our Commitment to Fair & Transparent Hiring 🤝 We believe the hiring process should be clear, respectful, and equitable for every candidate. The salary range for this role is: $167k - $184k - $204k CAD in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position. - Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles. - AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process. - Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com. Will You Thrive at Vidyard? At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you: - Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products. - Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work. - Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here). - Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected. - Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact. - Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best. - Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning. Why You’ll Love Working at Vidyard At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to: - Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year. - Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period). - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot. - Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development. - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community. - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario. Come join a team where your best life meets your best work!

Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video. About the Role Vidyard is looking for an experienced Senior Director of Engineering to join our R&D Leadership team. Reporting to the Chief Technology Officer / Co-Founder, you will play a pivotal role in shaping and driving the execution of our Engineering Department. As a vital member of our senior leadership team, this role provides a unique opportunity to drive meaningful impact for our customers and across all functions in the organization. In this role, you will develop and lead high-performing remote engineering teams dedicated to building customer value via technical innovation, continuous improvement, and collaboration. Partnering closely with our Design and Product teams, you will steer the growth of our cutting-edge video platform, designed to create and foster productive relationships between buyers and sellers. As a Senior Director, you will be expected to bring a forward-thinking, AI-first mindset to everything you do - from how your teams build products, to how they work day-to-day. You will champion the adoption of AI-powered developer tooling, agentic workflows, and modern engineering practices that keep Vidyard at the forefront of innovation. We are looking for a candidate who is passionate about building exceptional teams that prioritize customer obsession, urgency, and innovation. This is a remote role open to candidates located in Canada and the US. About the Team Our engineering team consists of over 50 developers across multiple product streams. Each team owns a key portion of our experience. We are passionate about creating awesome products and making Vidyard an amazing place to grow and ship. What You’ll Work On - Lead engineering teams to optimize for customer value and innovation, embedding AI-driven practices throughout the software development lifecycle - Partner with executive leadership, senior leaders, and managers to establish and execute the strategic goals for Engineering in alignment with company objectives - Define and champion Vidyard's AI-forward engineering strategy, identifying opportunities to accelerate delivery and product quality through intelligent tooling, automation, and LLM-integrated workflows - Lead cross-functional collaborations with Product and Design leadership to support the growth and evolution of Vidyard's platform - Serve as a key member of our Senior Leadership Team, working with peers to make high-stakes decisions that impact key initiatives across the organization - Leveraging your industry expertise, lead and scale world-class engineering practices that drive optimal performance, quality, and efficiency — including the thoughtful integration of AI coding assistants, automated testing, and observability tooling - Work closely with your direct reports to foster a high-performance culture with a focus on customer obsession - Provide strategic guidance to managers and multi-faceted teams, ensuring operational excellence across complex projects with significant organizational impact - Act as an internal champion for responsible and effective AI adoption, helping teams evaluate, experiment with, and scale AI tools that meaningfully improve engineering productivity What We’re Looking For - 5+ years as a Senior Engineering Manager, Director, or equivalent senior engineering leadership role, ideally in a remote work environment - 7+ years of experience managing and growing engineering teams - A demonstrated AI-forward leadership philosophy — you actively use, advocate for, and scale AI tools and workflows within engineering organizations (e.g., GitHub Copilot, Cursor, agentic development pipelines, LLM-powered internal tooling) - Deep understanding of how generative AI and emerging technologies are reshaping software engineering, and a track record of translating that understanding into team-level productivity and product-level innovation - Advanced knowledge and strategic understanding of industry trends, systems, and best practices, including modern platform engineering, DevOps, and MLOps principles - Demonstrated success in building high-performing teams, fostering continuous improvement, and executing strategic change - Proven ability to leverage data and insights to inform decision-making, assess risk, and drive impact - Strong ability to build relationships and influence key stakeholders across all levels of an organization - Experience partnering with Product and Design to define and deliver AI-enhanced product features is a strong asset Our Tech Stack We primarily use: - Claude Code - Devin.ai - Ruby on Rails - Node.js - Vue.js - React - MySQL - AWS Experience with some of these is a plus — experience with all of them is not necessary. Our Commitment to Fair & Transparent Hiring 🤝 We believe the hiring process should be clear, respectful, and equitable for every candidate. The salary range for this role is: $233k - $259k - $285k CAD in Canada; $221k - $246k - $271k USD in the US. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position. - Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles. - AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process. - Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com. Will You Thrive at Vidyard? At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you: - Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products. - Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work. - Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here). - Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected. - Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact. - Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best. - Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning. Why You’ll Love Working at Vidyard At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to: - Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year. - Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period). - Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot. - Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. - Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development. - Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community. - Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario. Come join a team where your best life meets your best work!