Australian Red Cross

Title: Manager - Process Improvements Locations: Brisbane QLD, Australia• Melbourne VIC, Australia• Canberra ACT, Australia• Sydney NSW, Australia• Perth WA, Australia• Adelaide SA, Australia• Darwin NT, Australia• Hobart TAS, Australia Hybrid Job Description: Full time, Permanent role Hybrid working - 2 days from the office (your choice of days!) Become part of the world's largest humanitarian movement About Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Process Improvement manager plays a critical role in helping drive strategy execution and implementation. By working with stakeholders across the organisation this role will re-design and optimise business processes to drive enhanced operational performance, create a financially sustainable future and deliver value to the people and communities it serves. Day to Day you will Identify areas for process improvement and provide implementation advice / strategies to the business. Support the identification, development, and capture of the risks and critical controls on processes and systems used to deliver critical operations. Support the integration and linking of information obtained within process workshops with existing risk management systems. Design or create a visual representation of work processes through process maps for specific projects and /or business areas. Providing advice / education at individual, project or business unit level regarding process mapping methodologies and techniques, maintenance requirements of process maps. Leading, coaching and mentoring a small team dedicated to Process Improvement. What you will bring Substantial knowledge in and application of the concepts of Process Architecture, Value Chain Analysis and Value Stream Mapping. Ability to support strategic initiatives by translating strategic objectives into practical process-led solutions. Experience uplifting organisational capability through coaching, knowledge sharing and embedding process excellence practices. Strong knowledge and understanding of workflow systems. Proficiency in Process Mapping methodologies & techniques. Sound understanding of BPMN Standards. Proficiency in designing, developing and deploying digital workflows using low-code/no-code platforms (e.g., Power Automate, Power Apps, Jira workflows). Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, giving you more work/life balance. Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6.

Title: Senior Manager - Media and Communication Location: Sydney Australia Job Description: Full time, Permanent role Sydney or Melbourne (Flexible) Hybrid working - 2 days in office and 3 days from home About Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Senior Manager, Media and Communication will play a pivotal role in delivering the successful rollout of Australian Red Cross' new organisational strategy, including increased community engagement amongst staff, members and volunteers, and external stakeholders, including media. In this position you will lead the strategic communication approach that brings our people, senior leaders and partners on the journey as we embed a new organisational direction, culture and operating model. You will shape and deliver communication that underpins organisational strategy, culture programs, enhanced engagement, senior leadership positioning, and enterprise-wide change. About you You have at least 10 years' substantial experience in media/PR/communication or change management and transformation roles in large scale complex organisations. You are a strategic thinker who can execute programs against timelines and meet commitments. You hold superior communication capabilities and have proven experience working successfully with Executive Teams and providing advice to senior leaders You have comprehensive technical knowledge and understanding of PR, media and communication You are experienced in Project Management and continuous improvement. You are passionate about exploring and implementing innovative ways of reaching audiences and engaging within the business. Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, providing you more work/life balance Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Industry Award For additional enquiries, please contact Lilly Ward at lward@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered. Applications close: Friday 1 May 2026 While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.

- Ongoing role with regular weekly/fortnightly/monthly hours on weekdays (Monday - Friday) - If volunteering remotely must have own computer/internet connection/phone - Please list your times and days of availability on the application form Why choose to volunteer with Red Cross? At Red Cross, admin support helps keep things running smoothly so we can focus on helping people. Whether it’s organising files, reviewing data or updating records, each contribution matters. - You can help improve lives and create a positive impact in your community - It’s an opportunity to enhance your skills & knowledge & gain new experiences - You’ll be helping Red Cross to support vulnerable people across Australia The Program The Strategy, Performance and Innovation Team helps shape the future of Red Cross. We support long-term planning and make sure everyone is working toward the same goals. To do this, we keep an eye on trends, risks and new ideas - helping Red Cross respond quickly and effectively in a changing world. As an Administration Support Volunteer, you’ll play a key role by: - Keeping documents and records organised - Supporting meeting preparation and team coordination - Helping with communications and reporting Your support helps the team stay focused on strategy and impact - and contributes to Red Cross making a real difference across Australia. The Opportunity We’re looking for detail-oriented people to lend their skills in administrative support. Whether it’s helping with scheduling, record management or supporting data reviews and presentation, your contribution will be the backbone of our team’s success. This is a great opportunity for someone who enjoys structure, values efficiency and wants to make a meaningful impact. Red Cross will ensure you have ongoing support and direction. The impact Through your contributions you’ll help us to empower frontline teams to focus on what they do best - delivering services, engaging communities and driving impact. This is a unique opportunity to gain hands-on experience within the world’s largest humanitarian network. Application requirements - For this role you will be required to undertake a National Police Check, which will be organised through Red Cross - The role will also require you to hold or apply for a Working With Children Check or Working With Vulnerable People Check depending on your State/Territory. Red Cross can assist you to apply for this check. - You will need to provide a recent copy of your CV Red Cross people are expected to act professionally, responsibly, and respectfully towards others, adhering to the organisation’s policies and procedures and standards of behaviours. This includes ethical data practices. A failure to meet these requirements may lead to termination of the volunteer agreement. You may be asked to sign a confidentiality agreement when information handled is commercially sensitive. Further information Volunteers will be supported by a dedicated coordinator and provided with access to relevant data, tools, and documentation. Opportunities for collaboration and recognition will be offered throughout the engagement. To find out more about this opportunity please contact the Strategy, Performance and Innovation Team via email jomillar@redcross.org.au. Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website at www.redcross.org.au/careers

Title: Copywriter Job Description Posted Wednesday, April 15, 2026 at 9:00 AM | Expires Thursday, April 30, 2026 at 8:59 AM - Full time, Permanent role - Sydney (flexible) - Hybrid work, 2 days per week in office (choose your days!) About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role As Copywriter, you will support the Brand & Creative Delivery team in bringing Australian Red Cross stories, campaigns and brand to life through clear, punchy and impactful copy. You will help translate humanitarian stories and insights into compelling campaign messages, headlines and short-form creative content that build awareness and inspire people to donate, volunteer or take action. This is a hands-on experience in a creative environment with purpose, helping to ensure the delivery of meaningful on-brand content. Day to day, you will: - Develop creative and engaging copy for campaigns, social content, paid media, email, digital and print assets that cut through, spark emotion and inspire people to take action. - Adapt longer-form humanitarian stories into concise, creatively-led campaign copy that increases engagement and drives conversion. - Support with the creation of scripts, captions and messaging for multimedia assets throughout the pre- and post-production phases - Collaborate closely with the wider Brand and Creative Delivery team, including design and production, to build integrated creative that feels cohesive, strategically aligned and unmistakably Australian Red Cross. What you will bring - Proven ability as creative and solutions-focused writer and thinker. - Sound knowledge and skills in the production of creative content across multiple channels including multimedia, display, digital, online, email and print communications. - Experience working in a creatively led environment, with advertising agency experience advantageous. - Strong interpersonal skills required to communicate effectively both verbally and in writing – with an ability to build rapport with a wide range of stakeholders. - Demonstrated sound technical knowledge and expertise in creative development. Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, providing you more work/life balance Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Industry Award – Level 5. For additional enquiries, please contact Sarah Calver at scalver@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered. Applications close – Thursday 30th April. Interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close the advert early. Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Title: Campaign Specialist Job Description Posted Tuesday, April 14, 2026 at 9:00 AM | Expires Wednesday, April 29, 2026 at 8:59 AM - Permanent, Part time role (22.8 hours per week) - Melbourne location + hybrid working - Generous salary packaging available We offer flexible, hybrid work arrangements designed to support balance and collaboration. This role requires availability on Mondays, Thursdays, and one additional day of your choosing. Thursday is our dedicated team day, based in our Docklands office —a chance to connect, collaborate, and build strong working relationships. For the remaining two days, you’re free to choose where you work from. About Australian Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. How this role supports our work Bequests are a vital and growing source of untied income for Australian Red Cross, supporting our long-term humanitarian mission. The Specialist supports the development and delivery of strategies to build a sustainable portfolio of intenders, considerers, and confirmed bequestors. This role contributes to the implementation of cultivation activities designed to deepen engagement with these supporters and grow long-term revenue to Australian Red Cross. You will play a key part in the implementation of the bequest direct marketing strategy to help identify and convert leads into the Living Bequest Pipeline. This includes engaging with known Australian Red Cross donors and contributing to efforts to attract new supporters through lead generation, acquisition, and advertising activities. What you will do day to day - Assist with the development and coordination of a multi-faceted, end-to-end direct marketing bequest program (including digital, direct mail, telemarketing, email, social media, and other relevant channels) to help identify, acquire, and convert leads into the Living Bequest Pipeline from both known Red Cross supporters and cold prospecting activities. - Support the management of relationships with key third-party suppliers, including telemarketing agencies, mail houses, and freelance copywriters and designers, to ensure the effective and timely delivery of campaign components. - Assist in engaging internal stakeholders to help maximise lead generation activities and conversion strategies across Fundraising, Partnerships, Members, Volunteers, and other relevant teams. - Support the promotion of the Australian Red Cross bequest program to the public by helping cultivate leads and awareness through advertising and promotional activities across print and digital channels aimed at cold audience acquisition. - Work in partnership with the Data & Insights team and key stakeholders to support the development and use of propensity models and reporting tools to evaluate direct marketing performance. What you will bring - Demonstrated ability supporting programs to acquire customers/donors and helping grow support into flourishing relationships. - Strong written and verbal communication skills with high attention to detail and the ability to adapt messaging to suit different audiences. - Professional and approachable, with the maturity and diplomacy to engage respectfully with bequest supporters, potential supporters, and donors. - Proven stakeholder engagement skills with the ability to successfully support and maintain collaborative relationships with internal and external stakeholders. - Proficient in Jira, Word, Excel, Outlook, PowerPoint, and other relevant software tools. Microsoft Dynamics 365 experience highly regarded. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Industry Award – Level 5. Applications close: 5:00pm AEST on Wednesday, 29 April 2026. Applications will be assessed upon receipt, and applicants may be contacted prior to the closing date. For enquiries, please contact Carolyn Piggott on cpiggott@redcross.org.au – please note this is for enquiries only and all applications must be submitted through our website for consideration. Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.