Australian Red Cross

Role Description The Support Officer - Aged and Community Care supports entry-level (non-clinical) digital, in-home, and community-based aged and community care programs to support participants to maintain social connectedness and independence. Working as part of an integrated Nationwide Aged and Community Care team, the role will: - Collaborate with functional teams including Intake, Quality, Operations, and Finance. - Ensure programs are informed by participant choice, provide dignity and respect, and are responsive to identity, culture, and diversity. - Coordinate, supervise, train, and support a large volunteer workforce. Qualifications - Demonstrated ability to follow and implement Frameworks, policies, procedures, work instructions, guidelines, and standards. - Sound understanding of accounts receivable and accounts payable principles. - Ability to demonstrate initiative; work independently and in a team environment. - Excellent records management and general administration skills. - Ability to solve work-related problems of limited difficulty using knowledge, judgement, and work skills. - Thorough knowledge in coordinating, managing, training, and supporting volunteers. - Sound knowledge and experience in using software applications including databases, client management systems, mobile/tablet applications, and Microsoft suite of programs. Benefits - Financial wellbeing: Salary packaging options available to reduce tax and increase salary benefits. - Life, Health & Wellbeing: Access to a paid ‘Me’ day and a range of other paid leave options, along with specialist health and wellbeing advice via the Employee Assistance Program (EAP). - Career development: Access to ongoing learning, training, and development opportunities.

Head of Philanthropy Location: Canberra Australia Job Description: Lead one of Australias most significant philanthropy growth opportunities. Join Australian Red Cross at a pivotal moment as we launch a new organisational strategy and reimagine how philanthropy can drive long-term humanitarian impact across Australia. - Full time, permanent role - Flexible location + Hybrid working. - Become part of the world's largest humanitarian movement About the role This is a rare opportunity to shape the future of philanthropy at one of Australias most trusted humanitarian organisations. Reporting to the Director of Fundraising Partnerships & Revenue Growth, you will lead the strategic renewal and growth of the Australian Red Cross philanthropy portfolio, spanning major donors, trusts and foundations, structured philanthropy and transformational giving. Working closely with senior executives, Board members and influential supporters, you will build a high-performing philanthropy function that secures significant multi-year investments, unlocks new funding partnerships and positions Australian Red Cross as a partner of choice for donors seeking lasting social impact. This is more than a fundraising leadership role. It is an opportunity to help translate our new organisational strategy into meaningful outcomes for people and communities experiencing vulnerability across Australia. About you (Key Selection Criteria) - You are an accomplished philanthropy leader who combines strategic vision, commercial acumen and exceptional relationship-building skills. - You are energised by the opportunity to build, influence and drive growth at scale. - You have extensive senior leadership experience in philanthropy, major gifts and/or high-value fundraising, preferably within complex or national organisations. - You have demonstrated success in securing multi-year, seven-figure or transformational gifts. - You display comprehensive knowledge and confidence when engaging directly with Boards, CEOs and senior executives to activate networks and sponsorship. - You have successfully led teams through growth, change and capability uplift. - You have extensive experience with structured giving, PAFs and/or innovative funding models. - A passion for creating meaningful impact and bringing donors closer to the change they want to see in the world. Why "This Role" and "Why Now?" - Lead philanthropy for one of Australias most recognised and trusted humanitarian organisations. - Help shape and activate a new organisational strategy with strong executive and Board support. - Build deeper engagement with major philanthropists, foundations and strategic supporters. - Drive innovative approaches to transformational giving and systems-change philanthropy. - Work with passionate colleagues committed to creating impact for communities across Australia and beyond. Every day, Australian Red Cross supports people before, during and after emergencies, helps strengthen communities and creates pathways out of vulnerability. As our next Head of Philanthropy, youll play a critical role in ensuring we have the resources, partnerships and investment needed to deliver that impact for years to come. Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home proving you more work/life balance Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 7, Red Cross Job Grade 8.

Title: Segment Specialist - Fundraising Location: Melbourne, Victoria, Australia Location Type: Hybrid Work Arrangement: Hybrid 2 days in the office 3 days working from home Flexible Melbourne location Employment Type: Permanent, Full-Time About the Australian Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. How this role supports our work Focusing on implementing fundraising activities across multiple channels for a specific supporter segment, this role spans the supporter decision process across 'lifecycle' stages encompassing reach, act, convert and engage. This position aims to implement activities that acquire, convert, retain, re-engage and inspire supporters for long term sustainable growth. It is the role of a Segment Specialist is to act as a bridge between the broader market and supporter segments we want to target, ensuring that fundraising efforts are tailored and effective for each segment with a focus on the execution of the strategic direction for specific supporter groups outlined by the Senior Segment Manager. What you will do - Understand supporter needs, analyse data, and collaborate to improve fundraising campaigns and product development. - Support our program and services areas to operate effectively in compliance with laws and regulations and pro-actively identify legal risks and suggest practical solutions. - Engage in close collaboration with product development, finance, data & analytics and Marketing, Communications & Customer Experience teams to ensure strategic alignment and effective execution. - Help inform the Delivery Team based on informed decision making to execute and deliver tailored communications journeys to achieve revenue objectives across the full spectrum of outbound channels required to engage your segment What you will bring - Sound discipline knowledge and understanding of customer/supporter lifecycle management and segmentation logic - Strong knowledge, gained through experience, in supporting campaign execution, data reporting, or supporter engagement initiatives - Exposure to cross-functional collaboration with fundraising, product, and analytics teams with the proven ability to use Excel and BI tools to extract, analyse and interpret data Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, giving you more work/life balance. Financial well-being: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5. For additional enquiries, please contact Paul Boland at pboland@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered. While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position. Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer.

Title: Senior Specialist - Government Investment Location: Adelaide Australia Job Description: - Permanent, full time - Flexible location within Australia - Hybrid working - 2 days in office/ 3 days from home About Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Senior Specialist - Government Investment is an exciting new role at Australian Red Cross. You will play a key role in leading the development of a government funding pipeline and securing sustainable government funding for Australian Red Cross through the strategic forecasting, identification, development, and submission of compelling funding applications and proposals. Sitting within the Humanitarian Diplomacy and Policy Team you'll work closely with key stakeholders across the organisation to identify government funding opportunities and ensure funding proposals are aligned with strategic priorities and operational capacity. Day to day you will - Contribute to building and maintaining a robust, forward-looking government funding pipeline that supports short- and long-term revenue and engagement goals. - Proactively identify upcoming government funding opportunities at a Commonwealth, state and territory and local level aligned with Australian Red Cross' strategic and operational priorities. - Lead the development and coordination of high-quality pitches, proposals, tenders, and grant applications, ensuring strategic alignment and a clear articulation of impact and outcomes. - Analyse and report on government funding pipeline performance, targets, and success rates to inform strategy and decision-making. - Build organisation-wide capability in grant and tender development What you will bring - Substantial knowledge and understanding of government and government funding decisions, opportunities and processes - A successful track record in securing government funding (ideally at a Commonwealth and state/territory level). - Comprehensive knowledge and expertise in relation to government grants, tenders and funding opportunities, processes and best practice. - Proven experience in developing and/or managing government funding pipelines and processes, ideally within large not-for-profit or community organisations - High-level organisational and project management skills, with the ability to manage multiple deadlines simultaneously Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home proving you more work/life balance Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.

Title: Senior Manager - CRM Brisbane QLD, Australia• Melbourne VIC, Australia• Canberra ACT, Australia• Hobart TAS, Australia• Adelaide SA, Australia• Perth WA, Australia• Darwin NT, Australia• Sydney NSW, Australia Job Description: - Full time, permanent role - Flexible location + Hybrid working. - Become part of the world's largest humanitarian movement Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Senior Manager - CRM is responsible for leading the strategic development, optimisation, and delivery of the organisation's Customer Relationship Management (CRM) platform, Microsoft Dynamics 365 (D365). Working as part of a Humanitarian movement which supports vulnerable people and communities, this role ensures the CRM effectively supports Marketing, Communication & Customer Experience, Fundraising, and operational objectives. A key focus is the creation and maintenance of a three-year strategic roadmap that aligns CRM capabilities with business priorities. The CRM Manager also oversees CRM-related projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes. What you will bring - Substantive experience in CRM management, product ownership, or digital platform leadership along with proven experience as a CRM Manager or Product Manager in CRM or digital platforms. - Comprehensive knowledge of and extensive experience in developing strategic roadmaps, managing CRM implementations, and leading cross-functional teams. - Demonstrated success in strategic roadmap development and complex project management. - Strong understanding of CRM systems (e.g., Salesforce, Dynamics 365). - Comprehensive knowledge of and extensive experience inagile delivery, backlog management, and stakeholder engagement. - Familiarity with fundraising, marketing automation, and supporter lifecycle management (especially in not-for-profit contexts) is advantageous. - A desire to create or continue your journey in the not-for-profit space, making a genuine contribution to the valuable work of Australian Red Cross. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Title: Head of Innovation Location: Melbourne preferred (open to candidates from Sydney, Brisbane, Adelaide) Job Description: Contract until May 2027 (parental leave cover) Location: Melbourne preferred (open to candidates from Sydney, Brisbane, Adelaide) Hybrid working - Minimum 2 days per week in the office About Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role Humanitech is an Australian Red Cross initiative that convenes technology innovation partners, together with our core areas of work, to co-design solutions for positive humanitarian impact, contemporary brand positioning and funding. The Head of Humanitech provides strategic leadership, fostering and driving opportunities for the organisation to leverage technology innovation capability, contemporary brand identity, connections to new markets and partners, and funding opportunities. The position leads Australian Red Cross thought leadership and practice on the use of responsible technology innovation for humanitarian impact. What you will bring Extensive and diverse experience in the application of technology innovation for social impact Substantial experience leading high performance teams in humanitarian/NFP, community, government, and/or business sector Proven experience in leading cross sector innovation partnerships with successful outcomes Demonstrated commercial acumen and/or expertise in business development with a track record of measurable success Extensive experience to influence, advocate and represent effectively at high-level external forums Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home proving you more work/life balance Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development.

Title: Manager - Data Migration Location: Canberra ACT, Australia• Melbourne VIC, Australia• East Perth WA 6004, Australia• Brisbane QLD, Australia• Tasmania, Australia• Adelaide SA, Australia• Sydney NSW, Australia• Darwin NT, Australia Job Description: - Join the world’s largest humanitarian movement and drive the migration of complex, business-critical data - 12-month Project role - Part time (30.4 hours per week) - Flexible location + hybrid working About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role Be at the forefront of a major digital transformation at Australian Red Cross as our Data Migration Manager within the IT Application Delivery team. This is a high-impact role where you will lead the end-to-end data migration strategy for the Client Services and Billing System (FFS) program—critical to enabling our transition to a modern, fee-for-service operating model. You’ll drive the migration of complex, business-critical data from a diverse legacy landscape (including Pivotal CRM, Access Databases, and other program-specific portals) into a Microsoft Dynamics 365 ecosystem (Finance, Supply Chain Management and CRM). Your expertise will ensure data is trusted, secure and audit-ready, directly supporting compliant service delivery, accurate activity-based billing across multiple service lines and regulatory obligations—particularly within sectors such as Aged Care. You’ll design and execute robust migration approaches that: - Ensure high data quality, accuracy and integrity across all migrated datasets - Align with complex billing structures and regulatory frameworks (including Aged Care Act requirements) - Safeguard and preserve critical service, client and financial data - Enable a smooth transition with minimal operational disruption About you You are a highly capable Data Migration professional who thrives in complex, fast-paced IT environments and has a proven ability to lead large-scale migration initiatives end to end. You bring a strong blend of technical expertise, commercial insight and stakeholder leadership, enabling you to deliver high-quality, compliant data outcomes across enterprise platforms. You’re confident analysing, designing and implementing data migration solutions, and enjoy working across multiple systems, vendors and teams to ensure data is accurate, secure and aligned with regulatory and business requirements. Both strategic and hands-on, you excel at translating complex data challenges into practical, scalable solutions that drive real business impact. Key person requirements - Proven ability to lead and collaborate with diverse teams, fostering an inclusive and high-performing environment - Strong problem-solving capability, with experience using data and insights to identify risks and deliver effective solutions - Advanced analytical skills with experience delivering complex, large-scale data migration projects - Excellent communication skills, with the ability to engage both technical and non-technical stakeholders - Ability to interpret and translate regulatory and compliance-driven data requirements - Deep understanding of data migration methodologies (ETL/ELT), data mapping, transformation and data quality frameworks - Experience with Microsoft Dynamics 365 (Finance, Supply Chain Management and/or CRM), and strong knowledge of relational databases (e.g. SQL Server) - Solid understanding of integration platforms and data ecosystems, with exposure to tools such as Boomi preferred - Strong commercial acumen, particularly in financial and billing data structures - Working knowledge of IT service management, SDLC and Agile delivery methodologies - Demonstrated project and vendor management experience in multi-vendor environments - Hands-on experience with cloud platforms (Azure and/or AWS) and modern data architectures - Experience implementing master data management practices and frameworks - Familiarity with data pipelines, workflow tools and visualisation platforms such as Power BI - Resilient, adaptable and accountable, with a strong focus on delivering customer-centric outcomes Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross offers flexible & hybrid working designed to balance flexibility with purposeful in-office collaboration; strengthen team culture, build trust, and drive engagement. Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6. We are offering a competitive salary + superannuation + salary packaging options. For additional enquiries, please contact Madan Sadasivam on 0409 777 077 for a confidential discussion. We encourage candidates to submit an application ASAP as we will be reviewing applications as they are submitted and may fill this role earlier than the advertised closing date. While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion. Job Ref# 13587 Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. Job details Job family Technology Job function Individual Contributor Pay type Salary

Role Description The Division Councillor role involves supporting the Division Council to fulfill its responsibilities, which include: - Promotion and Recruitment: Actively support: - The promotion of Australian Red Cross’ activities in the Division; - The recruitment of members and volunteers in the Division; - Fundraising activities in the Division; - Communication and Feedback: Act as a communication channel: - Up to the Board and to management from members and volunteers in the Division; - Down to members and volunteers within the Division from management; - Down to members and volunteers from the Board (if required); - Governance of local activities: Establish and regulate Branches, Regions, Zones and other models of members and volunteers self-organisation within the Division; - Advisory: Consider issues of significance to the Division, including consulting with management (in line with the operating model) on undertaking work to support the Society’s strategy in the Division; The role requires Division Councillors to: - Attend Division Council meetings and associated preparation time (as determined by each Division Council). - Participate in Division Committees, which are established by the Division Council to support its role. - Participate in travel within the Division (as required). Qualifications - Be a member of Australian Red Cross within the Division. - Be at least 18 years of age. - Hold, or be able to obtain, an acceptable National Criminal History Check. - Hold, or be able to obtain, a Working with Children/Vulnerable People Check in the Division. - Not be employed by Australian Red Cross or Australian Red Cross Lifeblood (including within 12 months of appointment or election). Requirements - Undertake Australian Red Cross’ volunteer induction and other ongoing learning and development opportunities (as required by Australian Red Cross). - Always act in accordance with the Australian Red Cross’ Code of Conduct, Child Safety and Wellbeing Policy, and Child Safe Code of Conduct. - Comply with the Australian Red Cross’ Workplace Health and Safety management system. Benefits - Non-remunerated volunteer role, other than reimbursement of reasonable expenses. - Flexible location within the respective Division. Organisational culture and code of conduct As a Division Councillor, you are expected to be a leader of positive culture for Australian Red Cross. This includes: - Promoting the tone of Australian Red Cross’ culture as set by the Board. - Fostering a culture of open communication, trust, and respect. - Being guided by the Fundamental Principles of the International Red Cross Red Crescent Movement: - Humanity - Impartiality - Neutrality - Independence - Voluntary Service - Unity - Universality See redcross.org.au/about/our-code/ for more details on Australian Red Cross’ Code of Conduct.

Build organizational capability to attract, engage, and retain diverse volunteers and members. Drive communication outputs and support key initiatives, enhancing the volunteer experience and fostering a culture of best practices within the community.

Title: Specialist - Emergency Response WA Location: Perth Australia Job Description: Permanent position, Full time hours Location - Perth WA Hybrid work, 2 days per week in office Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role This role plays a crucial role within the Emergency Response and Operations function, focusing on enabling effective and timely response activities during emergencies within WA. This position ensures that local response needs are prioritised, while adhering to nationally consistent standards and protocols, fostering strong relationships with key stakeholders to enhance response effectiveness. What you will bring Ability to lead and motivate a diverse workforce in a state or territory-specific context. Sound discipline knowledge gained through experience in emergency response or related fields, with a demonstrated ability to coordinate and manage response activities in dynamic environments. Demonstrated experience working with local authorities, community organisations, and stakeholders to achieve common objectives during emergencies. Strong organisational and coordination skills, with the ability to manage multiple tasks and priorities including staff and volunteers during high-pressure situations. Analytical mindset with the capability to assess complex situations and drive continuous improvement. Excellent communication and interpersonal skills to effectively engage with diverse stakeholders and foster collaborative relationships externally, internally and with volunteers. Strong leadership skills with the ability to develop and engage a volunteer workforce Ability to successfully work with and lead teams and people from diverse backgrounds to create a collaborative working environment Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5. For additional enquiries, please contact Meaghan Barry at mbarry@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered. Applications close:  Tuesday, 16 June 2026 - 'interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert only While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.