• Lead the design, development, and optimization of the Salesforce platform • Translate business requirements into scalable technical solutions • Drive best practices and ensure seamless integrations across systems • Customize and configure Salesforce objects, workflows, reports, dashboards, and page layouts • Implement Salesforce automation using Flows, triggers, Process Builder, and Apex classes • Collaborate with architects and stakeholders to design scalable and secure Salesforce solutions • Integrate Salesforce with external applications using REST/SOAP APIs, middleware, and ETL tools • Engage closely with product owners and business stakeholders to refine requirements

Title: Technical Architect, Salesforce Order Management (OMS), Canada Location: Canada remote Job Type Full time Job Description: OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are seeking an experienced Salesforce Order Management (OMS) Technical Architect to lead technical strategy, solution design, and architecture for large-scale retail and supply chain implementations. This role requires strong domain expertise, architectural leadership, and the ability to guide teams and clients through complex digital transformation initiatives. Responsibilities: - Act as the technical subject matter expert on Salesforce Order Management (OMS) on client projects. - Understand and analyze the client's existing technology landscape. - Conduct workshops with client teams to gather requirements and define end‑to‑end implementation architecture. - Provide technical guidance to project delivery teams, product engineering teams, and clients. - Own all technical escalations throughout the project lifecycle. - Define the architecture vision and roadmap to support the client's enterprise transformation. - Create detailed solution architectures, including integration recommendations, API/microservices enablement, cloud migration, and more. - Mentor and guide delivery and engineering team members. - Develop interface documents and mappings to ensure proper OMS integration. - Oversee software development plans with a focus on quality and delivery efficiency. - Participate in design reviews with clients and internal project teams. - Manage development planning, including training, skills evolution, and resource needs. - Demonstrate strong domain knowledge in retail and supply chain. - Stay up to date with new OMS features and ensure released functionality works as expected. - Act as a key member of the delivery team during implementation, facilitating design and requirements phases. - Advise customers on supply chain best practices and ensure alignment with OMS capabilities with minimal customization. Requirements Requirements: - Experience working with Salesforce Order Management System (platform or integrations). - Bachelor's degree in Computer Science or Engineering preferred. - Minimum of 3 years as a technical consultant or lead architect in supply chain systems or systems integration. - Proven experience in the retail industry with exposure to OMS, order fulfillment, and order management processes. - Strong plus: experience with Salesforce products such as Service Cloud or Salesforce Commerce Cloud. Benefits We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not "where" you work, but "what" you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$150,000 to $200,000 annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits. Actual amounts will vary depending on overall profile, experience, and location.

Role Description The US Sales Engineer for Professional Solutions will have a deep expertise in technical sales in the professional audio/video market. This individual will be responsible for technical sales support of all Sonance Professional products. This role requires someone who thrives on building strong relationships with AV systems designers. The ideal candidate will have experience providing technical training, loudspeaker system modeling, and system commissioning. This role is to cover the United States with a secondary role of supporting Canada and Mexico, reporting to the Director of Sales Engineering. - Technical Expertise: Be a technical expert on all Sonance Professional products and technologies for the purpose of system design, installation, training, and technical support. - Strategic Partnerships: Cultivate and maintain strong relationships with systems designers at top customers and industry partners to expand market presence and product adoption. - Territory Management: Partner with Regional Sales Managers and Independent Representatives to help drive sales and meet regional objectives. - Pre-Sales Process: Integral contributor from pre-sales site surveys to in-person customer design presentations and demonstrations. - Loudspeaker System Design: Provide advanced engineering support through the design and review of sound system designs using common industry tools such as EASE Modeling software. - Training: Train dealers, distributors, reps, and others in the use and application of Sonance products. - New Product Launch: Provide voice-of-customer feedback on new product programs and perform alpha and beta testing for new product. - Cross-Functional Collaboration: Partner closely with Marketing, Product, and Operations teams to align on product launches, campaigns, and brand initiatives. - Technical Support: Provide tier 2 technical support and assist in training the Sonance Technical Support Team. Qualifications - 5+ years in technical sales role in the professional AV industry - Strong understanding of professional AV channels, including distribution, contractor, consultant, and end-user segments. - Technical Tools Expertise: - Acoustic modeling (EASE, or similar) - CAD software (AutoCAD, Revit, Sketchup, or similar) - Programming of professional audio DSP units - Commissioning software (Systune, Smaart, or similar) - Exceptional communication skills, written and oral - Willingness to travel 50%+ North America Requirements - Hungry, Humble, and Smart – embodies the Sonance team culture. - A strategic thinker with the ability to execute tactically. - Naturally curious and always looking to grow their experience and expertise. - Trustworthy and committed to doing the right thing. - Resilient and composed under pressure. - Self-motivated, with the ability to work independently and meet targets. Company Description Sonance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where innovation thrives through authentic partnerships.

• Lead the design and delivery of scalable Salesforce solutions that align technology capabilities with client business objectives across complex enterprise environments. • Serve as a trusted advisor to client stakeholders, providing strategic guidance on Salesforce platform capabilities, architecture decisions, digital transformation initiatives, and technology roadmaps. • Lead solution architecture, technical design, integration strategy, and governance activities across Salesforce implementations and enhancements. • Partner with business and technical stakeholders to define requirements, evaluate solution options, and translate business needs into scalable, maintainable architectures. • Lead technical solutioning efforts for proposals, captures, demonstrations, and proof-of-concepts that support new business development and client growth. • Drive architectural governance, ensuring solutions adhere to security, scalability, performance, and industry best practices. • Collaborate with cross-functional teams, including Salesforce, Workday, Data & Analytics, ERP, and Strategy practices, to deliver integrated client solutions. • Identify and mitigate delivery risks while ensuring high-quality outcomes, client satisfaction, and long-term solution sustainability. • Mentor and develop architects, consultants, and administrators through coaching, architecture reviews, knowledge sharing, and technical leadership. • Contribute to practice development through reusable assets, solution accelerators, thought leadership, white papers, training, and industry participation. • Build and maintain strong relationships with Salesforce and other strategic technology partners to support innovation and business growth.