• Serve as the primary administrator and developer for our Salesforce platform, including Certinia PSA and FFA modules. • Manage user setup, roles, profiles, permissions, and security settings. • Design, build, and maintain custom objects, fields, workflows, validation rules, and automations (Screen, Record-Triggered, and Scheduled Flows; Apex triggers and classes). • Develop and maintain dashboards and reports for Finance, Sales, and other departments. • Evaluate and pilot Salesforce AI tools (e.g., Agentforce, Einstein) to improve automation and analytics. • Support and lead system upgrades, testing, and troubleshooting in collaboration with Accounting and Finance teams. • Provide day-to-day support for Salesforce users, resolving issues and responding to enhancement requests. • Document system configurations, processes, and best practices. • Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions. • Ensure data integrity and system performance through regular audits and maintenance. • Train users and promote adoption of Salesforce features and best practices.

**What You Will Do** **Platform Development and Architecture** - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC). - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment. - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org. - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards. - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments. - Support release management activities, including change sets, package deployments, and post-deployment validation. **Revenue Cloud and AI Capabilities** - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic. - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization. **Collaboration and Code Quality** - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions. - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health. - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows.

Role Description The Salesforce Developer is an individual contributor role responsible for designing, building, and maintaining custom solutions across Telestream’s CRM ecosystem. Working alongside the Salesforce Administrator and Business Applications Engineer, you will serve as the technical force behind the Salesforce platform, supporting Sales Cloud, Service Cloud, Marketing Cloud, and CPQ. You will write and enhance Apex when logic demands it, configure when it makes sense, and build collaboratively with the end user in mind. This role lives at the core of platform architecture and business enablement, partnering closely with Sales, Support, Marketing, and Finance to translate business requirements into scalable Salesforce solutions. You will also support Telestream’s objectives to implement Revenue Cloud (RCA) and introduce AI agentic capabilities that reshape how teams engage with data and automation. Location: US Remote Work Authorization - Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Will Do - Platform Development and Architecture - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC). - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment. - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org. - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards. - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments. - Support release management activities, including change sets, package deployments, and post-deployment validation. - Revenue Cloud and AI Capabilities - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic. - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization. - Collaboration and Code Quality - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions. - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health. - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related discipline. - Four or more years of hands-on Salesforce development experience, with demonstrated ability to write, debug, and optimize Apex code in a production environment. - Proven experience across multiple Salesforce clouds (Sales Cloud, Service Cloud, and Marketing Cloud), including cross-cloud data flows and process alignment. - Salesforce CPQ expertise, including product and pricing rules, quote configuration, multi-dimensional quoting, and amendment and renewal handling. - Hands-on experience implementing or developing within Salesforce Revenue Cloud (RCA), including product catalog setup, transaction pricing, and revenue lifecycle management. - Practical experience configuring or extending AI agentic features within Salesforce, such as Agentforce, Einstein Copilot, or custom prompt template development. - Strong command of Lightning Web Components (LWC), SOQL, REST and SOAP APIs, and Salesforce integration patterns (platform events, outbound messaging, and named credentials). - Salesforce Platform Developer I certification required. Platform Developer II or Application Architect strongly preferred. - Clear written and verbal communication skills, with the ability to present technical solutions to non-technical stakeholders and collaborate cross-functionally. - Strong organizational skills and the ability to manage concurrent workstreams across multiple stakeholder groups and deadlines. Bonus Points For - Additional Salesforce certifications such as CPQ Specialist, Marketing Cloud Developer, or Revenue Cloud Consultant. - Experience with Salesforce DevOps tooling such as Salesforce DX, Copado, Gearset, or similar CI/CD pipelines. - Familiarity with Workato or other enterprise integration platforms. - Experience in a SaaS or technology company with a complex, multi-product revenue model. - Background in the media, broadcast, or streaming technology industry. - Exposure to data warehouse platforms such as Snowflake or Databricks for Salesforce data pipeline work. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

Role Description We are looking for an experienced Salesforce Consultant to support and enhance our Salesforce ecosystem on an hourly contract basis. This is a fully remote role open to candidates across LATAM, with a preference for candidates based in Brazil. This role is ideal for a highly independent engineer who can partner closely with Product, Sales, Marketing, and Engineering teams to design scalable solutions, improve operational efficiency, and maintain critical business systems. You will work across Sales Cloud and Salesforce Marketing Cloud environments, contributing to hands-on development. The role involves building automations, integrations, AI-driven workflows, and scalable backend processes that directly support revenue operations and customer lifecycle management. What you'll do - Utilize Salesforce APIs to seamlessly integrate Salesforce with diverse tools and third-party applications. - Develop coding solutions using fundamental Salesforce programming languages, including Apex, Lightning Web Components, HTML, XML, JavaScript, CSS, SOQL, and RestAPIs. - Demonstrate expertise in handling cloud events between external systems and the Salesforce platform. - Demonstrate a strong understanding of workflow, process builder, and flows to optimize Salesforce functionality. - Possess an expert level of knowledge in CRM Sales and Customer Service functionality, including integrations with external systems. - Execute data migration tasks within the Salesforce environment. - Be flexible in adapting to changing priorities, comfortable working independently, and capable of managing heavy workloads and projects, often on a time-sensitive basis, while maintaining accuracy and strong attention to detail. - Operate with minimal guidance, knowing when and where to seek assistance when faced with challenges. Qualifications - 5+ years of development experience, showcasing a strong foundation in Salesforce technologies. - Hold a BA/BS/Masters in Computer Science, Engineering, or another quantitative field. - Experience maintaining Salesforce.com in a complex environment. - Knowledgeable of Salesforce.com architecture and API. - Salesforce Marketing Cloud experience - preferable. Benefits - Hybrid Work Model: Based in San Francisco with a balance of in-office and remote flexibility. - Fresh Lunch: Provided on in-office days. - Commuter Support: $150 monthly reimbursement for transit expenses. - Health & Wellness: $200 quarterly reimbursement to support your well-being. - Time Off: Flexible PTO plus 14 company holidays. - Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents. - Parental Leave: 16 weeks fully paid. - Retirement & Ownership: 401k plan plus an equity package. - Team Connection: Quarterly virtual events and an annual in-person summit.