• Be the primary relationship owner for key strategic partners, managing joint business planning, executive alignment, and operational coordination. • Lead the entire lifecycle for new strategic partnerships - from strategy, sourcing, contract negotiation, execution, to ongoing relationship management. • Serve as the connective tissue between Webflow’s internal teams and external partners to ensure alignment across product, marketing, and sales teams. • Identify and evaluate new opportunities for product integrations between Webflow and market leading technologies. Work closely with Product and Engineering teams to scope, prioritize, and launch joint solutions. • Collaborate with partner marketing to launch impactful co-marketing initiatives like joint content, events, webinars, case studies and more. • Drive mutual co-selling success between Webflow and select technology partners. • Create, track and report on KPIs tied to each partnership including integration usage, influenced revenue, and campaign performance. • Stay informed on partner roadmaps, ecosystem trends, and strategic shifts - feeding insights back into Webflow’s roadmap and ecosystem strategy.

Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT). What You’ll Do - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Must be located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - Remote-first environment - Paid Time Off - 401(k) with company match - Health insurance via ICHRA

• Responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy. • Achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction. • Identify and develop new sales opportunities. • Communicate with customers about details related to delivery time, payments, and general terms and conditions. • Ensure efficient marketing activities and communicate value proposition to customers. • Manage administrative procedures in sales processes and support cash collection and project management activities, when needed.

• Drive sales opportunities direct at the customer to meet or exceed sales and profitability targets • Develop and execute a Territory Sales Plan in close collaboration with the District Sales Manager • Drive Opportunity Pipeline development using a market leading CRM • Lead sales negotiations with technical and procurement departments • Establish and maintain strategic and key account relationships and Develop new target accounts across the territory in conjunction with the wider commercial team (BSS and FAS) • Develop and support customers as they move through the clinical pipeline from lab-scale to full process scale solutions • Execute all aspects of field sales activity to include customer visits, technical presentations, quote preparation and negotiation