Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT). What You’ll Do - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Must be located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - Remote-first environment - Paid Time Off - 401(k) with company match - Health insurance via ICHRA

• Responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy. • Achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction. • Identify and develop new sales opportunities. • Communicate with customers about details related to delivery time, payments, and general terms and conditions. • Ensure efficient marketing activities and communicate value proposition to customers. • Manage administrative procedures in sales processes and support cash collection and project management activities, when needed.

• Drive sales opportunities direct at the customer to meet or exceed sales and profitability targets • Develop and execute a Territory Sales Plan in close collaboration with the District Sales Manager • Drive Opportunity Pipeline development using a market leading CRM • Lead sales negotiations with technical and procurement departments • Establish and maintain strategic and key account relationships and Develop new target accounts across the territory in conjunction with the wider commercial team (BSS and FAS) • Develop and support customers as they move through the clinical pipeline from lab-scale to full process scale solutions • Execute all aspects of field sales activity to include customer visits, technical presentations, quote preparation and negotiation

Role Description If you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to our Key Account Manager opening. Celsius is hiring for this position in the North East. Location in this area is required because of the Key Account Manager's responsibilities to be present in the assigned market. Reporting to the VP, Regional Key Accounts, the Key Account Manager will play a key role in the development and growth of CELSIUS products in the Convenience & Large format Channels. This position will contribute to CELSIUS Values and Vision by maximizing long-term brand volume while achieving annual sales budgets and profit goals. This position has the responsibility to communicate and implement CELSIUS national initiatives, policies, and standards to cross functional groups. Internally, it is imperative that the Key Account Manager communicates our customers’ needs across the CELSIUS structure to develop and implement business building. - Location: Remote from NE market with travel - Salary Range: $95,000 to $107,000 - Role Type: Full-Time - People management responsibilities: NO Qualifications - 3-5 years’ selling experience in the consumer products industry is required - Knowledge of the consumer products industry and how to execute direct sales, order management and logistics - Knowledge and experience of internal functions (i.e., Sales Resources, Business Planning, Marketing and Customer Service) - Proficiency in Excel, PowerPoint and syndicated data (IRI plus others) - This position requires a winning, competitive and positive attitude towards success Requirements - Key account management – meeting directly with buyers/decision makers at key retail accounts to increase the sales of CELSIUS - Tracking the performance of all assigned Key Accounts - Forecasting sales and production needs - Some possible distributor management – meeting directly with CELSIUS distribution networks management and upper management - Manage key accounts pricing – voids etc. with DSD partners - Manage assigned regional key accounts, ensuring exceptional service and relationship management, while also supporting additional accounts within the region as business needs evolve - Work closely with Celsius Finance and Legal Teams to ensure that all customer related funding and marketing proposals are compliant with Celsius internal policies and procedures Benefits - Comprehensive Medical, Dental & Vision benefits - Long- and short-term disability - Life insurance - 10 Vacation days per year subject to accrual policy - 11 Company paid holidays - 401(k) with Company match - Identity theft and legal services - The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience - This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans)