• Develop and execute strategic account plans aligned with revenue growth and long-term market positioning. • Own and grow key accounts by building strong relationships with executive stakeholders and decision-makers. • Identify and drive new business opportunities within existing accounts and target prospects. • Lead cross-functional coordination (sales, product, engineering, service) to deliver integrated solutions. • Build, manage, and maintain accurate sales pipeline and forecasts. • Develop and present technical and commercial proposals including specifications, pricing, and value positioning. • Monitor customer strategies, market trends, and competitor activity to identify risks and opportunities. • Act as the primary customer advocate internally, translating customer requirements into product and service priorities.

• Achieve sales growth goals. • Drive profitability within the assigned territory. • Mange to annual expense budget targets • Support dealerships in the ordering process, ensuring efficient and timely communication. • Provide ongoing post-sales support and service, collaborating with the Service department when needed. • Organize and assist with field demonstrations, promotional activities, and dealer events. • Collaborate with internal teams, including Service and Support, engineering, and marketing, to address dealer and customer concerns effectively. • Provide monthly reports on territory activity • Develop a territory strategy using a territory plan and Key dealer account plans • Be responsible for company Demo tools when assigned and be prepared to travel with and demonstrate on territory • Participate in trade shows and industry events to promote Salford’s product offerings. • Maintain accurate records and reports, ensuring consistency and transparency in documentation.

• Be the primary relationship owner for key strategic partners, managing joint business planning, executive alignment, and operational coordination. • Lead the entire lifecycle for new strategic partnerships - from strategy, sourcing, contract negotiation, execution, to ongoing relationship management. • Serve as the connective tissue between Webflow’s internal teams and external partners to ensure alignment across product, marketing, and sales teams. • Identify and evaluate new opportunities for product integrations between Webflow and market leading technologies. Work closely with Product and Engineering teams to scope, prioritize, and launch joint solutions. • Collaborate with partner marketing to launch impactful co-marketing initiatives like joint content, events, webinars, case studies and more. • Drive mutual co-selling success between Webflow and select technology partners. • Create, track and report on KPIs tied to each partnership including integration usage, influenced revenue, and campaign performance. • Stay informed on partner roadmaps, ecosystem trends, and strategic shifts - feeding insights back into Webflow’s roadmap and ecosystem strategy.

Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT). What You’ll Do - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Must be located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - Remote-first environment - Paid Time Off - 401(k) with company match - Health insurance via ICHRA