Role Description This position is needed to play a key role in further growing the business. As a Digital Sales Representative, you will be responsible for driving net new revenue through customer acquisition, value/solution selling, and closing deals across all segments throughout EMEA. - Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction. - Work with customers across all verticals to understand their business and technical requirements. - Understand the capabilities of Twilio’s communications API platform to design a solution for specific use case needs. - Collaborate with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements and advise on digital communication strategies. - Possess world-class interpersonal and communication skills to simplify complex technical and financial details. - Balance competing priorities and manage multiple projects/deals simultaneously. - Think outside the box, build new processes, and help the team to create a playbook. Qualifications - At least 2 years of sales/customer facing experience in a tech space, with a record of top performance. - An understanding of the cloud computing/communications business model and excitement for selling to a technical audience. - Strong written and verbal communication skills, with the ability to simplify complex technical and financial details. - Technical solutions selling experience and enjoys working with real customers—listening to them and solving problems. - High adaptability, with comfort trying new things in a rapid-paced environment. Requirements - This role will be remote and based in Ireland. - Occasional travel may be required to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - Retirement savings program. - Offerings vary by location.

• Drive sales of Biotage instruments and consumables including flash chromatography systems, microwave and peptide synthesizers, solvent and nitrogen evaporators, automated sample prep, plasmid purification, and scale-up systems • Provide post-sales support and ensure customer satisfaction • Develop and execute strategic plans to meet customer needs and achieve account growth • Build and maintain strong B2B relationships with key customers and stakeholders • Identify and qualify new leads, develop Key Opinion Leaders (KOLs), and close deals through technical presentations and negotiations • Represent Biotage at conferences, seminars, exhibitions, and other marketing events • Provide accurate sales forecasts and achieve monthly, quarterly, and annual sales targets • Manage demo resources and accessories effectively • Maintain comprehensive documentation of sales activities and opportunities in Salesforce.com • Generate quotes and finalize deals within authorized pricing limits

• Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors.

• You will own the onboarding, training, and daily productivity of our Recovery and Restock operation: Decline Recovery agents, Abandoned Cart agents, Appointment Setters, and Restock agents. • You will also oversee our QA team lead and our Sales Coordinators who keep our Protocol Review appointments running at an 80 percent show rate. • You manage the leads, the queues, the people, and the pace. • You are not a babysitter. You are the engine. • On any given day, you will: Get agents certified and revenue-ready, not just trained. • Allocate leads across channels in real time based on volume, priority, and headcount. • Run power hours, redirect agents, and keep idle time at zero. • Review QA trends and turn them into coaching conversations and script updates. • Document performance issues, build the record, and bring recommendations to leadership that stand on their own. • Make sure every agent on your team knows FCC and TCPA compliance standards before they place their first call.