• Drive sales of Biotage instruments and consumables including flash chromatography systems, microwave and peptide synthesizers, solvent and nitrogen evaporators, automated sample prep, plasmid purification, and scale-up systems • Provide post-sales support and ensure customer satisfaction • Develop and execute strategic plans to meet customer needs and achieve account growth • Build and maintain strong B2B relationships with key customers and stakeholders • Identify and qualify new leads, develop Key Opinion Leaders (KOLs), and close deals through technical presentations and negotiations • Represent Biotage at conferences, seminars, exhibitions, and other marketing events • Provide accurate sales forecasts and achieve monthly, quarterly, and annual sales targets • Manage demo resources and accessories effectively • Maintain comprehensive documentation of sales activities and opportunities in Salesforce.com • Generate quotes and finalize deals within authorized pricing limits

• Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors.

• You will own the onboarding, training, and daily productivity of our Recovery and Restock operation: Decline Recovery agents, Abandoned Cart agents, Appointment Setters, and Restock agents. • You will also oversee our QA team lead and our Sales Coordinators who keep our Protocol Review appointments running at an 80 percent show rate. • You manage the leads, the queues, the people, and the pace. • You are not a babysitter. You are the engine. • On any given day, you will: Get agents certified and revenue-ready, not just trained. • Allocate leads across channels in real time based on volume, priority, and headcount. • Run power hours, redirect agents, and keep idle time at zero. • Review QA trends and turn them into coaching conversations and script updates. • Document performance issues, build the record, and bring recommendations to leadership that stand on their own. • Make sure every agent on your team knows FCC and TCPA compliance standards before they place their first call.

• Provide sales leadership by managing a team of International Recruitment Specialists to sell to new hosts and renew existing host relationships within a defined territory. • Collaborate with leadership to develop and execute strategic sales plans for the assigned region to meet and exceed seasonal goals. • Set individualized sales goals and pipeline targets for team members. • Create outreach strategies to engage new hosts and renew existing relationships. • Provide gold standard account management to host accounts in your region by building long-term relationships, ensuring the international recruitment specialists are delivering on commitments, and identifying opportunities for growth and retention. • Participate in high-level sales activities, including presentations to prospective and current hosts. • Consult with hosts on hiring strategies aligned with participant availability and market trends. • Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality. • Ensure a positive experience for all stakeholders through proactive communication and support.