Sales Training, Workforce Manager
Location
Ohio + 1 moreAll locations: Ohio | Texas
Posted
15 days ago
Salary
$50K - $65K / year
Seniority
Senior
Job Description
Sales Training, Workforce Manager
Sun Coast Sciences
• You will own the onboarding, training, and daily productivity of our Recovery and Restock operation: Decline Recovery agents, Abandoned Cart agents, Appointment Setters, and Restock agents. • You will also oversee our QA team lead and our Sales Coordinators who keep our Protocol Review appointments running at an 80 percent show rate. • You manage the leads, the queues, the people, and the pace. • You are not a babysitter. You are the engine. • On any given day, you will: Get agents certified and revenue-ready, not just trained. • Allocate leads across channels in real time based on volume, priority, and headcount. • Run power hours, redirect agents, and keep idle time at zero. • Review QA trends and turn them into coaching conversations and script updates. • Document performance issues, build the record, and bring recommendations to leadership that stand on their own. • Make sure every agent on your team knows FCC and TCPA compliance standards before they place their first call.
Job Requirements
- 4 or more years in outbound call center operations, including at least 2 years managing others remotely
- Real experience training remote agents in a scripted or semi-scripted environment, not just supervising people who were already trained
- Hands-on workforce management: you have managed live queues, redistributed leads mid-shift, and kept utilization high
- Salesforce and Google Workspace proficiency, enough to pull your own reports and spot problems before they become trends
- Working knowledge of TCPA and FCC outbound compliance, the kind that means you can brief your team on it, not just acknowledge it exists
- VoIP experience (Vonage or equivalent), including call monitoring and coaching
- Clean, documented decision-making. Your paper trail holds up.
Benefits
- 100 percent remote, full-time W-2 position with no commute, no office politics, and no micromanagement
- Performance bonus tied to your team's results: show rate, contact rate, revenue per conversion, QA scores (total comp target $60,000 to $75,000)
- A leadership team that communicates directly, rewards people who produce, and gets out of your way when you are executing
- A real growth path as the team scales.
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