Title: Senior Director, Marketing & Communications Operations Location: Chicago (Green St), IL Job Description: Salary range is: $181,030.54 - $235,000.00 This position is equity and bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. The Role The Senior Director, Marketing & Communications Operations builds and leads the operating foundation that enables a modern, high-performing Marketing, Communications, and CSR organization at CCC. This role owns the shared services that power brand, creative, events, and digital marketing, and establishes the operating rhythm, team norms, and management systems that allow the organization to scale with clarity, consistency, and impact. This leader is both a functional owner and an organizational integrator—ensuring teams are resourced effectively, work is prioritized transparently, and leaders have clear visibility into performance, progress, and constraints. As Marketing, Communications, and CSR evolve into a strategic growth and narrative engine, this role ensures the operational discipline to turn strategy into sustained, high-quality execution. This role reports to the Vice President, Marketing, Communications & CSR and leads a team. Key Responsibilities: Marketing & Communications Shared Services Leadership - Own and evolve shared services that support the enterprise Marketing and Communications organization, ensuring these teams deliver high-quality, on-brand work with speed and consistency, and serve as strong partners to stakeholders—aligned to CCC’s growth and reputation goals including: - Creative services (design, motion, video) - Events strategy and execution - Digital marketing channels (web, social, email/digital communications) and performance analytics Operating Model, Planning, and Program Management Serve as the operational backbone of the Marketing, Communications & CSR organization by designing and leading core team operations. Establish a predictable operating rhythm (weekly, monthly, quarterly) that keeps teams focused on the highest-value work and reduces friction across functions. Responsibilities include: - Annual and quarterly planning - Program and project management across marketing and communications - Capacity planning, prioritization, and sequencing - Intake, resourcing, and workflow management Process, Systems, and Measurement Build and mature the operational infrastructure needed to support an integrated, full-funnel organization, including: - Standardized workflows, playbooks, and toolsets - Operational metrics, performance tracking, and reporting - Budget ownership and vendor management in partnership with Finance and Procurement - Foundations for data, analytics, and measurement capabilities - Support the evolution from a channel-based model to a connected, lifecycle-oriented engine through clear processes, shared standards, and measurable outcomes. People Leadership and Talent Development Lead a diverse set of managers and individual contributors across creative, events, and digital functions. Ensure teams feel supported, empowered, and connected to enterprise outcomes. - Set clear expectations, goals, and accountability - Coach leaders on prioritization, stakeholder management, and execution - Build a culture of collaboration, continuous improvement, and results Requirements: - 12–15+ years of experience in marketing, communications, marketing operations, marcom operations, or agency operations - Experience in business-to-business, automotive, insurance, insuretech and/or SaaS preferred - Bachelor’s degree preferred - Proven experience leading shared services or centralized teams in a complex organization - Strong operator mindset: planning, prioritization, process design, and execution rigor - Ability to balance structure with flexibility in a fast-moving environment - Credible partner to senior leaders; comfortable setting boundaries, making trade-offs, and driving change - Experience supporting brand, creative, digital, and/or communications teams strongly preferred - Hybrid. Travel less than 10%. About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups

• Build Albert's marketing operations function from the ground up, designing the systems, processes, and infrastructure that underpin demand generation, ABM, lifecycle marketing, and executive reporting. • Define and own the marketing technology strategy, evaluating, implementing, and rationalizing tools across the stack to improve operational efficiency and funnel performance. • Establish attribution models, lifecycle stage definitions, and lead management frameworks that create clear visibility from first touch to closed revenue. • Partner with the VP of Marketing and Sales leadership to align GTM operations with pipeline targets, forecasting cycles, and company-level growth goals. • Own and administer the marketing tech stack, ensuring data integrity and seamless integration across systems. • Operationalize demand generation, ABM, event, and lifecycle campaigns by building and QA-ing emails, landing pages, forms, workflows, segmentation logic, and lead routing. • Build and maintain marketing and pipeline reporting dashboards for funnel performance, attribution, conversion rates, and pipeline contribution — delivering regular executive-level reporting. • Partner with Revenue Operations and Sales leadership to improve funnel visibility, lead handoff processes, and cross-functional alignment on pipeline metrics. • Manage relationships with external agencies and contractors to support campaign execution, ensuring accuracy and velocity across marketing programs. • Act as the internal authority on marketing operations best practices, establishing standards and processes that scale as the team and customer base grow. • Identify operational bottlenecks across the customer journey and drive improvements that increase campaign velocity and GTM efficiency. • Contribute to forecasting, planning, and GTM decision-making through data-driven analysis, surfacing insights that inform marketing and commercial strategy.

Role Description We are looking for a versatile, tech savvy allrounder who can move comfortably across Shopify, Cin7, marketing execution, and customer service support when volumes spike. This is a true generalist role suited to someone who enjoys variety, picks up new systems quickly, and takes pride in clean, accurate, on brand work. You will work closely with our Sunshine Coast team to keep our Shopify store and Cin7 inventory system in good shape, execute marketing campaigns across EDM and social, maintain HubSpot CRM, and step in to help with customer enquiries during peak periods. Key Responsibilities - Shopify - Load new products with images, descriptions, pricing, variants, and inventory - Maintain product pages, collections, navigation, and search filters - Update homepage banners, promotional pages, and landing pages - Light theme edits using Liquid, HTML, and CSS - Configure and manage Shopify apps and third party integrations - Audit site performance, broken links, and SEO basics - Troubleshoot store issues and coordinate with our developer on larger pieces of work - Cin7 and Systems - Maintain product master data, SKUs, and bill of materials in Cin7 - Manage inventory accuracy, stock adjustments, and reorder points - Configure and troubleshoot the Shopify, Cin7, A2X integration - Build and refine reports for the GM and Sales Manager - Identify opportunities to automate or improve workflows across our tech stack - Support the bookkeeping team with data reconciliation across systems - Marketing Execution - Plan, build, and schedule EDM campaigns end to end (segmentation, copy, design, send, reporting) - Schedule and post organic social content across Instagram, LinkedIn, and Facebook via Meta Business Suite - Write SEO friendly product copy and landing page copy - Build landing pages for campaigns, promotions, and new product launches - Design assets in Canva (EDM headers, social tiles, gift cards, product flyers, sales collateral) - Manage VistaPrint and other supplier print orders - Set up, monitor, and report on Meta and Google Ads campaigns (in collaboration with our agency or internal lead) - Track campaign performance, prepare weekly and monthly reports, and recommend improvements - Maintain brand consistency across every customer touchpoint - CRM (HubSpot) - Maintain customer data in HubSpot (deduplication, tagging, segmentation, list hygiene) - Build and manage marketing workflows, automations, and lead nurture sequences - Support sales pipeline cleanliness and reporting - Build dashboards and reports for the sales and marketing team - Customer Service (Peak Periods and Backup) - Respond to customer enquiries via inbox, phone, and live chat during peak season - Process orders for Create Your Own (CYO) custom gift boxes - Provide quotes and follow up on outstanding proposals - Resolve product and delivery issues quickly and professionally - Maintain accurate notes in HubSpot for every interaction Qualifications - Three or more years in an ecommerce business, with hands on Shopify experience - Demonstrated marketing execution experience (EDM, social, landing pages, reporting) - Cin7 experience (or strong experience with a comparable ERP such as NetSuite, Unleashed, or DEAR) - Confident configuring integrations between ecommerce, ERP, and accounting platforms - Working knowledge of HubSpot, including workflows and reporting - Strong Canva skills with a good eye for design and brand consistency - Comfortable with HTML, CSS, and basic Liquid for Shopify theme edits - Excellent written and spoken English (C1 preferred); strong copywriting ability - High attention to detail; you do not let typos through and you double check your own work - Self starter who works well without close supervision - Reliable internet, backup power, and a quiet home workspace - Comfortable working Australian Eastern Standard Time hours Requirements - Experience with Klaviyo for EDM - Experience running or supporting Meta and Google Ads campaigns - Prior experience supporting an Australian based business - B2B customer service or account management experience - Graphic design experience beyond Canva (Adobe Creative Suite) Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST or PHT] business hours - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Role Description As a Marketing Technology Manager in the Marketing Operations team, you’ll help shape how Marketing works by finding smarter ways to solve problems through automation, AI, data, and technology. You’ll be responsible for improving marketing processes, optimizing our MarTech stack, enabling teams to get more value from data, and turning business needs into scalable technical solutions. In this role, you’ll work closely with Marketing, Automations, Tracking, Data Analytics, and Product teams to remove bottlenecks, improve decision-making, and help Marketing move faster and more efficiently. Your day-to-day - Continuously identify opportunities to improve marketing processes through automation and AI. - Work with marketing teams on CRM and other tools adoption & solving day-to-day bottlenecks. - Act as the primary point of contact between Marketing and the internal Automations team. - Act as the marketing-side point of contact for tracking questions. - Act as the primary technical liaison between Marketing and Data/Analytics/Product teams. - Be the power user of the internal AI powered analytics platform. - Translate marketing reporting needs into clear briefs for the Data Analytics team. - Manage and optimize the MarTech stack, including HubSpot and connected integrations. - Monitor marketing data health proactively. - Document technical processes, data definitions, and tooling decisions. Qualifications - Experience with HubSpot or a comparable CRM - configuration, data model, and integrations. - Solid understanding of marketing tracking and attribution. - Familiarity with performance marketing tracking setups. - Understanding of how data warehouses and marketing data models work. - Comfortable working with Tableau or comparable BI tools at a functional level. - Practical knowledge of automation and AI tools. - Curious and proactive mindset around AI and automation. - Comfortable operating without heavy oversight. Benefits - 360 Growth: Limitless learning opportunities, access to platforms like Reforge and Coach Hub, global conferences, and mentoring. - Freedom & responsibility: Work on your terms from various locations with flexibility in managing your schedule. - Wellness simplified: Health insurance from Day 1, gym memberships, recharge leave, and regular health checks. - Work hard – play hard: Company events, access to the Žalgiris Arena VIP Lounge, and milestone gifts. Compensation We’re offering a salary starting from €3,500 gross/month, with the final amount based on your experience and expertise.