We help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.
Ecommerce, Marketing and Operations Specialist
Location
Philippines
Posted
14 days ago
Salary
A$2K - A$3K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Ecommerce, Marketing and Operations Specialist
Hunt St
Role Description We are looking for a versatile, tech savvy allrounder who can move comfortably across Shopify, Cin7, marketing execution, and customer service support when volumes spike. This is a true generalist role suited to someone who enjoys variety, picks up new systems quickly, and takes pride in clean, accurate, on brand work. You will work closely with our Sunshine Coast team to keep our Shopify store and Cin7 inventory system in good shape, execute marketing campaigns across EDM and social, maintain HubSpot CRM, and step in to help with customer enquiries during peak periods. Key Responsibilities - Shopify - Load new products with images, descriptions, pricing, variants, and inventory - Maintain product pages, collections, navigation, and search filters - Update homepage banners, promotional pages, and landing pages - Light theme edits using Liquid, HTML, and CSS - Configure and manage Shopify apps and third party integrations - Audit site performance, broken links, and SEO basics - Troubleshoot store issues and coordinate with our developer on larger pieces of work - Cin7 and Systems - Maintain product master data, SKUs, and bill of materials in Cin7 - Manage inventory accuracy, stock adjustments, and reorder points - Configure and troubleshoot the Shopify, Cin7, A2X integration - Build and refine reports for the GM and Sales Manager - Identify opportunities to automate or improve workflows across our tech stack - Support the bookkeeping team with data reconciliation across systems - Marketing Execution - Plan, build, and schedule EDM campaigns end to end (segmentation, copy, design, send, reporting) - Schedule and post organic social content across Instagram, LinkedIn, and Facebook via Meta Business Suite - Write SEO friendly product copy and landing page copy - Build landing pages for campaigns, promotions, and new product launches - Design assets in Canva (EDM headers, social tiles, gift cards, product flyers, sales collateral) - Manage VistaPrint and other supplier print orders - Set up, monitor, and report on Meta and Google Ads campaigns (in collaboration with our agency or internal lead) - Track campaign performance, prepare weekly and monthly reports, and recommend improvements - Maintain brand consistency across every customer touchpoint - CRM (HubSpot) - Maintain customer data in HubSpot (deduplication, tagging, segmentation, list hygiene) - Build and manage marketing workflows, automations, and lead nurture sequences - Support sales pipeline cleanliness and reporting - Build dashboards and reports for the sales and marketing team - Customer Service (Peak Periods and Backup) - Respond to customer enquiries via inbox, phone, and live chat during peak season - Process orders for Create Your Own (CYO) custom gift boxes - Provide quotes and follow up on outstanding proposals - Resolve product and delivery issues quickly and professionally - Maintain accurate notes in HubSpot for every interaction Qualifications - Three or more years in an ecommerce business, with hands on Shopify experience - Demonstrated marketing execution experience (EDM, social, landing pages, reporting) - Cin7 experience (or strong experience with a comparable ERP such as NetSuite, Unleashed, or DEAR) - Confident configuring integrations between ecommerce, ERP, and accounting platforms - Working knowledge of HubSpot, including workflows and reporting - Strong Canva skills with a good eye for design and brand consistency - Comfortable with HTML, CSS, and basic Liquid for Shopify theme edits - Excellent written and spoken English (C1 preferred); strong copywriting ability - High attention to detail; you do not let typos through and you double check your own work - Self starter who works well without close supervision - Reliable internet, backup power, and a quiet home workspace - Comfortable working Australian Eastern Standard Time hours Requirements - Experience with Klaviyo for EDM - Experience running or supporting Meta and Google Ads campaigns - Prior experience supporting an Australian based business - B2B customer service or account management experience - Graphic design experience beyond Canva (Adobe Creative Suite) Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST or PHT] business hours - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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